Recently we had a client that was trying to decide between procuring a NEC DSX 40 phone system and an Avaya ACS R-8 telephone system. Below are the questions they asked and we thought they were great to share with our blog readers.
Can a user record a message and send it to multiple users for voice memos?
ACS Messaging – Yes. Up to 10 “group lists” of extensions can be created per user mailbox. I don’t think there’s a limit on the number of users assignable per list. The user would record a memo, then send that memo group list number 1 (for example). Record “You’re all fired” …then send to group list number 1. “You all get a raise” then send to group list number 2. This example assumes group lists 1 and 2 contained different extensions obviously.
NEC Intramail – According to the online documentation, only the System Administrator has this permission, and it does not appear the user may customize this “broadcast setting”. Apparently, the message can be sent to “all”, not a select few. Tech support confirmed this shortfall.
Can someone retrieve a message then hit an option to leave a separate voice note in his/her own mailbox?
ACS Messaging — Yes. The user would essentially record a “memo” and forward it to his/her own extension. Convoluted but necessary… a user cannot call himself.
NEC Intramail – Tech Support says no.
Can voicemail users be transferred to a different mailbox once it has been retrieved?
ACS Messaging: — Yes. Messages left for one user may be forwarded to any other user within the system. — or— callers leaving messages may record their message “hey call me back” then complete their message by pressing 1 and then transfer themselves to another extension by pressing star seven XX (XX = ext number).
NEC Intramail – According to NEC Tech Support, the process is similar in Intramail.
Can a voicemail be recovered once it has been deleted?
ACS Messaging – No. Once the message is deleted, it’s gone.
NEC Intramail – According to Tech Support, once the caller has deleted the message and hung up, the message is gone forever.
Can users keep the # symbol when navigating through an auto attendant (i.e. for Chris press “3#” now, not just “3”)?
ACS Messaging — The dialed option (3 in this example) will work and transfer properly to the appropriate submenu or extension, but the caller will hear “INVALID ENTRY” immediately prior to being transferred. It’d give the caller a bit of momentary confusion, but it’ll work. The system doesn’t like “#” after an option that does not require it (in this case “3”).
NEC Intramail – Tech Support felt confident the “#” could be programmed to be ignored, thus one user could be option “2” off the auto attend, and the other could be option “3#”.
If you have any additional questions about comparing Avaya and NEC telephone systems to one-another or another brand please contact a Teltek consultant today at 1.866.9.TELTEK.
Tags: ACS, Avaya Partner, business communications, CRM integration, enhancement, installation, Maryland, MD, NEC DSX, Phone System, phones, telecommunications, telephone system, Telephones, Teltek, upgrade, voicemail.