Archive for the ‘FAQ’ Category
Friday, March 30th, 2012
A frequent call we get to our service deparment is one in which a customer describes a problem where they hear a fast busy when they pick up the receiver and can’t get dial tone or make an outgoing call and all incoming calls go straight to voice mail.
The first thing we ask the customer to do is check to see if Do Not Disturb (DND) is activated of if they have directed their calls to be forwarded elsewhere. If you have either of these features on your phone and you accidentally activate one of them or forget to turn it off, you will not be able to make outgoing calls and no one will get through to you. That’s Do Not Disturb doing it’s job 
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Tags: Call Forwarding, Do No Disturb, Teltek, troubleshooting
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Wednesday, November 16th, 2011
One of the goals of this blog is to educate you, the reader, regardless if you are a customer or not. If you do have a chance to work with Teltek, you will likely hear many technical terms that can leave you scratching your head. About a year and a half ago, then new employee and current Girl On Wire, Carrie Green wrote a blog titled “Tech Talk for Dummies” which was a glossary of telecommunication terms. This proved to be useful to her, being brand new to the industry, while being a great reference tool for you, the reader. Listed below are more terms (and their definitions) which you may encounter when working with one of Teltek’s team members. Keep in mind; we aim to explain everything in layman’s terms so that by the end of it all, you are left with more knowledge and a smile on your face.
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Tags: dummies, helpful, Information Technology, IT, reference guide, Tech talk, telecommunications, terms
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Tuesday, October 25th, 2011
If you are experiencing problems with the display on your NEC DSX Telephone, you are entitled to a replacement refurbished phone, whether your phone is within its warranty or not!
Simply contact Teltek to receive a return authorization form which will ask you for the Stock Number and Barcode Number from the bottom of the faulty phone(s). The form will need to be completed and submitted back to Teltek, you will then be contacted by a representative
for the next steps.
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Tags: Display, Display fading, Issues, NEC, NEC DSX 40, phone, Problems, replacement
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Friday, September 16th, 2011
Porting, or moving your phone number allows you to keep your existing phone number even if you are moving to a new office or changing the service provider. Listed below is a step by step process for how to successfully port your phone number, as well as a description of possible fees that you may incur.
Worst case scenario: If your phone number is controlled by a 3rd party (broker) they may not want to release the number
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Tags: charges, fees, move phone number, port number, service provider
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Tuesday, March 8th, 2011
A: Distinctive ring is an optional feature that can be requested from your service provider, like Caller ID or Call Waiting. This feature allows for multiple telephone numbers to exist on one line and distinguishes the separate numbers with noticeably different ring sequences. Fax machines are equipped with Distinctive Ring Detection, which allows them to recognize that a number coming in is a fax and not a phone call.
This option can also be utilized for offices or households where employees or residents need to know which calls coming in are for them specifically. Each phone can be equipped with a “ring selector” that will filter out all calls except for that person’s specific ring pattern. The variations utilize different tones and intervals of sound; think Morse code: long-short-long, short-short-long, etc.
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Tags: Avaya IP Office, Call Waiting, Caller ID, distinctive ring, IP Office, pattern
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Thursday, February 10th, 2011
Answer: The variance in speed is probably because FIOS does not offer dedicated bandwidth, instead it is variable similar to DSL or cable modems, it is a basic oversubscription model. T1 circuits offer dedicated bandwidth so you are guaranteed the amount of bandwidth that you subscribe to. The cost to achieve dedicated speeds comparable to FIOS may not be feasible for most small businesses.
Tags: download, FAQ, FIOS, high speed internet, questions, speed, upload
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Friday, September 24th, 2010
Investing in a phone system is like buying a car – if you want the perfect fit, you have to do your homework. At Teltek, we want to help you with your homework – think of us as a private tutor! Here are 7 tips to help in your research before you purchase a new phone system.
What do you need? – before you begin to consider phone systems, ask yourself what you need. You don’t want to over spend, but you don’t want to under purchase either. Remember to figure in future growth, expansion, and plans to hire new employees – these factors impact your decision greatly.
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Tags: auto messaging, Baltimore, computer telephone integration, CTI, Maryland, new phone system, on hold music, Purchase, Purchase new phones, Support, technology, telephone installation, Teltek, Voice over IP, VoIP
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Sunday, September 19th, 2010
This is the second half of a two part article on hosted PBXs. Click here to read Hosted Phone Systems VS Premise Based PBXs written on September 12, 2010.
- Ensure that the proposal they are providing you with is complete; this proposal looks like they are just providing you with the cost to rent/lease the equipment. Typically, there is also a monthly fee for the hosted PBX service, which would include usage, a cost to install it and some companies even charge to make administrative changes.
- What is the total cost of ownership (equipment rental, installation, maintenance, reoccurring hosted PBX fees/usage, additional internet service (bandwidth) and taxes/fees?). Will they increase this during your contract period?
- What is their guarantee? i.e. if you are having problems, how do they plan to resolve them? If they can’t find a resolution, what is the out-clause on the contract? This is typically called a SLA or Service Level Agreement which will specify predetermined ways to remedy service issues.
- Who else in the area are they working with? References are huge, consider other companies your size, or from your industry – call them and find out what their level of satisfaction is. Due your own research as well, get online and Google® the company and see what reviews and other information that you can find.
- Do they have their own technicians doing the installations, ongoing moves, ads and changes, or is it outsourced to a 3rd party? Also, is there a cost for any of this? What is the typical procedure to request a change and how long do you need to wait?
- What features are included? Which ones do you need to pay more for (i.e. voicemail to email, mobility, Outcalling, etc.)?
- What technology are they using: for their hosted PBX system, the phones that will be on your desk, the service providers that will deliver the internet service, and the data center which is so crucial to provide guaranteed uptime?
- Most important – are they providing you a managed and dedicated internet connection? There are two ways to install hosted PBX; 1) is with managed internet, this is essentially guaranteeing your connection back to their office (some form of a point-to-point T1, MPLS or fiber connection) or 2) using the public internet. When the public internet is used, the cost is significantly cheaper, but there is no quality of service because it is out of everyone’s control and there is no way to provide any guarantees.
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Baltimore, DC, hosted PBX, hosted PBX considerations, hosted phone system, hosted telephone system, IP Office, Maryland, MD, Phone Service, Phone System, phone system trends, Phone Systems, pros and cons of hosted PBX, SIP, telecommunications, Telecommunications Provider, telephone, Teltek, Teltek MD, VoIP, VoIP Provider Reviews, Westminster
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Wednesday, September 15th, 2010
Below are questions asked when buying a small business phone system; as always we thought they worth sharing.
What is the disruption if we don’t have the overtime effort?
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Avaya Partner, Baltimore, DC, IP Office, Maryland, MD, Phone Service, Phone System, phone system trends, Phone Systems, small business phone system, telecommunications, Telecommunications Provider, telephone systems, Teltek, Teltek MD, unified communications, Westminster
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Wednesday, August 25th, 2010
Below is the dialog between me a prospective Teltek client as they try to decide which phone system to purchase, Avaya or NEC; I thought this content may be beneficial for others to see so they will know what questions to ask when shopping for a new telephone system and selecting a reliable vendor.
Hi Chris,
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Tags: Avaya, Avaya system, Baltimore, Cabling, Columbia, computer jacks, computer questions, DSX voicemail storage time, Internet slow, Maryland, MD, messaging unit, NEC, NEC DSX voicemail, Partner System, phone company, phone system financing options, phone system payment plans, Telecommunications Provider, telephone company, Teltek
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A frequent call we get to our service deparment is one in which a customer describes a problem where they hear a fast busy when they pick up the receiver and can’t get dial tone or make an outgoing call and all incoming calls go straight to voice mail.