Here at Teltek, we learn a lot from listening to our customers. Our IT division grew out of a request from many of our customers who wanted to have one company supporting all of their technology. We also learn a great deal from listening to our certified expert technicians. After all, they are in the telecom and technology trenches every day, so when they have something to say, we are all ears!
Suite-Home is a three star hotel chain based in France. They have 6 hotels strategically placed in historic french cities and they have plans to expand to a total of 17 hotels in the near future. Suite-Home prides itself on providing their guests with a homey environment that includes spacious rooms with kitchens, a daily breakfast buffet and a reliable, user-friendly phone system; the Avaya IP Office!
The primary objective of the hotel chain is to ensure that their guests are comfortable and feel as if their personal and business needs are being met. The Avaya IP Office phone system was recommended to the hotel chain for its expandability, reliability and efficiency. A single server is able to support the phone systems at all six locations, which saves money and time. The server connects to the property management system designed to handle reservations and billing.
Leftfield Pictures is a Television and Video Production company in New York City. An eight line analog phone system worked fine for their five initial employees, but when they grew to a staff of almost eighty, it could not keep up with the call volume and fast pace of the industry.
Burdened by answering and directing every incoming call, Leftfield’s Office Manager was not able to get any other work done. The production crew, frequently on location and often engaged in conference calls, needed a solution that would work harder for them. Avaya IP Office to the rescue!
The Agency Group is a talent agency with 160 employees and five worldwide offices. Their primary function is to help up-and-coming artists navigate the music industry. With such important clients as Nickelback and The Black Keys and music executives constantly on the go across the globe, connectivity is critical.
When it was time to upgrade The Agency Group’s phone system, their IT Director turned to Avaya with the hopes of integrating their existing Nortel hardware into a new, feature-rich communications system. Avaya IP Office met that challenge!
With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer service has improved with the help of call tracking, call recording and mobile twinning, which rings a user’s desk phone and mobile phone simultaneously to ensure that no call is missed. Additionally, the integration of the phone system with Salesforce.com allows calls to flow from one person to another while the customer’s information tracks with the call, creating a seamless chain of communication. AmeriMerchant has seen a tremendous return in their IP Office investment, the system paid for itself in under a year! Call Teltek today for more information on IP Office.
Scott and Scott is an intellectual property and technology law firm in Dallas-Fort Worth, TX. Increased traffic congestion in the metropolitan area resulted in some of their employees having to spend up to three hours commuting to the office every day.
Firm management wanted to give their attorneys and office workers the option to work from home and their Technology Consultant suggested an upgrade to the latest Avaya IP Office solution. IP Office features such as conference bridges, voicemail to email and One-X Portal software seamlessly connect Scott and Scott’s workforce to each other and their clients as they telework from remote locations. Additionally, this change resulted in a $60,000 reduction in operating costs and allowed the firm to downgrade the square footage of their office space from 17,000 to 2200.
Tolly Enterprises, an independent technology testing service, conducted a comprehensive study comparing the voice quality and features of Avaya B100 conference room phones to similar phones manufactured by Polycom.
Thirty-six office workers were asked to rate the phones on call clarity and available features while situated in a specially engineered office environment. The specific units evaluated were the Avaya B149, Avaya B159 and Avaya B179. The results of this study showed that the Avaya phones performed at a higher level than Polycom and offered additional features. Call recording is a very desirable feature on a conference phone and is only available on the Avaya models. The entire study is attached at a link below.
The CS55 Wireless Headset manufactured by Plantronics went EOL (End of Life) on November 30th. What does this mean to you if you own this piece of equipment? Teltek can still repair it, but will be unable to reorder it or replace any of its parts, except possibly batteries.
Replacing the CS55 is the CS540. According to Teltek’s Plantronics representative, this headset is compatible with the 5400 series IP Office phones. The CS540 is the lightest headset in the industry weighing only 21 grams. It also provides a range of up to 350 feet from the base and a battery that will last up to 7 hours.
One of the goals of this blog is to educate you, the reader, regardless if you are a customer or not. If you do have a chance to work with Teltek, you will likely hear many technical terms that can leave you scratching your head. About a year and a half ago, then new employee and current Girl On Wire, Carrie Green wrote a blog titled “Tech Talk for Dummies” which was a glossary of telecommunication terms. This proved to be useful to her, being brand new to the industry, while being a great reference tool for you, the reader. Listed below are more terms (and their definitions) which you may encounter when working with one of Teltek’s team members. Keep in mind; we aim to explain everything in layman’s terms so that by the end of it all, you are left with more knowledge and a smile on your face.
