Archive for the ‘Teltek News’ Category
Thursday, March 1st, 2012
The Federal Communications Commission adopted a rule on February 15th that requires Interconnected VoIP service providers to report significant network outages. A reporting requirement was already in place, but it applied only to landlines and cell phones. This new development holds VoIP service providers to the same standard.
A significant network outage is defined as an outage of at least 30 minutes duration that potentially affects a 911 special facility or at least 900,000 user minutes of interconnected VoIP service and results in complete loss of service; or potentially affects any special offices and facilities. Interconnected VoIP service providers must now report such an outage within 240 minutes of discovering that it will affect a 911 facility and within 24 hours of discovering that it will affect users and/or special offices and facilities.
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Tags: carrier services, FCC, Federal Communication Commission, Interconnected VoIP, network outage, Teltek, VOIP Phone Systems, VoIP Service Providers
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Friday, February 24th, 2012
Tags: Baltimore, Dave Fedorko, DC, John Leschefsky, Maryland, NEC, NEC SL1100 phone system, Teltek, Virginia
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Wednesday, February 22nd, 2012
One of Teltek’s customers was getting a “Waiting for Line” error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this customer has a maintenance agreement with us, Teltek promptly reported the issue to their phone and internet service provider, XO Communications.
Maintenance customers receive liason support as part of the plan. For information on how to report an issue to a service provider yourself, click here.
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Tags: Avaya IP Office, maintenance agreement, Phone System, service provider problem, Teltek, Teltek services, waiting for line
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Saturday, February 11th, 2012
Power Up with Avaya IP Office Promotion through Teltek
Now through July 31st, 2012 when you purchase an Avaya IP Office 500 v2 with Preferred Edition Software and 100+ IP station licenses / digital station ports you can save up to 20%!
- Level 1: 100-199 digital or IP telephone extension get 15% off
- Level 2: 200-389 digital or IP telephone users get 20% off
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Tags: 9600, 9620, 9630, 9650, Avaya, Avaya IP Office, discount, phone syste, Promotion, Service, Support, telephone system, Teltek
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Thursday, February 9th, 2012
On Wednesday, February 8th, Teltek hosted a seminar with Avaya at its Baltimore, MD office in the Emerging Technology Center. The purpose of the seminar was to highlight the capabilities of the Avaya IP Office phone system and show current and future users how a phone system can transform the way their companies do business. There were 30 free tickets available and the event was sold out!
Teltek kicked off by welcoming the audience and introducing them to a few members of team Teltek and the Avaya and Xima representatives who were present.
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Tags: Avaya, Avaya IP Office, Baltimore, call accounting, Call Recording, Chronicall, IP Office Phone System, MD, seminar, technology support, Teltek, Xima Software
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Wednesday, January 18th, 2012
Innovation is the key to survival and for centuries it has led to improvements in all aspects of our lives from achitecture to medicine and everything in between. In today’s high tech society, innovation moves at the speed of light and sparks competition among the most creative of individuals. Bill Gates was quoted as saying “Never before in history has innovation offered promise of so much to so many in so short a time”.
The attached video, produced by the Insurance Institute for Highway Safety in celebration of their 50th anniversary, documents the vast difference between past and present automobile safety standards by engaging a 1959 Chevrolet Bel Air and a 2009 Chevrolet Malibu in a violent experimental car crash.
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Tags: Avaya IP Office phone system, Bob Nicoli, crash test, Innovation, Insurance Institute for Highway Safety, Merlin Legend, Merlin Magix, NEC Phone Systems, telecommunications, Teltek
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Monday, January 16th, 2012
Teltek now ventures into the Information Technology realm as a natural and logical expansion of services, building on a solid foundation established from its years of experience in the telecom industry. As an expert in technology infrastructure, system configuration and data and voice cabling, Teltek has the people, processes and knowledge in place to deliver trusted solutions to your technology challenges.
We are proud to offer IT services as the fourth component to our multi-systems approach of being a single source technology services company. This Managed Service Provider (MSP) offering completes our longstanding goal to provide our clients with a one-call resource for all of their business technology needs. IT outsourcing, remote back up & disaster recovery, helpdesk support, computer network relocations, security products and server/desktop virtualization are just a few of the services now available.
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Tags: computer network, helpdesk support, Information Technology, Managed Service Provider, network security, telecom, Teltek, troubleshooting
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Thursday, January 12th, 2012
One of our Baltimore-based customers relies on their Avaya IP Office door phone to communicate effectively with visitors to their office. It is installed on the outside of their front door and allows guests to
call the front desk to announce themselves. If the office wishes to admit the visitor, they press a button and the door unlocks, allowing the visitor to enter the building.
This customer has had difficulty in the past with weather affecting the quality of communications between their office workers and visitors. The existing door phone was replaced with a more weather-resistant model and that worked well for a while, but occasionally the call clarity problems resurfaced.
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Tags: Avaya IP Office, Baltimore, Cabling, door phone, maintenance agreement, Teltek, troubleshooting
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