Posts Tagged ‘Avaya Dealers’
Thursday, December 16th, 2010
The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that look great, sound better, enhance productivity, and turn communications into a competitive advantage. With similar industrial design, the 1400 Series Digital Deskphones, 1600 Series IP Deskphones and the 9600 Series IP Deskphones may be deployed in mixed environments or on their own, delivering:
• Digital telephones for the value-oriented customer
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Tags: Avaya, Avaya 1403, Avaya 1408, Avaya 1416, Avaya Dealers, Avaya IP Office, Avaya Partner, best small business phone system, DC, IP Office, Maryland, MD, Nonprofit, Partner ACS, Phone Service, Phone System, Phone Systems, small business phone system, Teltek, Teltek MD, Westminster
Posted in Vendor News | No Comments »
Wednesday, December 8th, 2010
A little shout-out to Avaya…. For we techs, the days of explaining the nuances of pressing Feature 15 pound pound star pound are over.
I can probably speak for most techs when I say that throughout the years of installing telephone systems, working with tech savvy customers is something we’ve typically preferred. Whenever a non-savvy client wanted to make even the smallest programming changes to their switch (and do it themselves) we techs grew just a bit nervous — as we’ve seen the adage “a little knowledge is a dangerous thing” prove itself accurate time and time again.
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Tags: Avaya, Avaya 1408, Avaya 1416, Avaya Dealers, Avaya IP Office, Avaya Partner, Avaya Technicians, Baltimore, Cabling, change main greeting, DC, Foreign Exchange, inbound call routes, installation, IP Office, IP Office Partner Edition, IP Office Programming, maintenance, Maryland, MD, NEC, Nonprofit, Partner ACS, Phone Service, Phone System, Phone Systems, Programming, telecommunications, telephone, telephone installation, Teltek, VoIP
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Sunday, December 5th, 2010
Plantronics headset model AWH 55 designed to support Avaya telephones has been discontinued and replaced by the Plantronics CS 55 Wireless Headset. This new model now also requires an Electronic Hook Switch (EHS) adaptor to eliminate the need of the HL10 handset lifter from earlier models. Click here to see Plantronics Headsets Transition Guide which shows the adapters or other equipment that is necessary for the headsets with the different phone series. You can also see below how the EHS Adaptor interfaces Avaya phone models. Note: The adaptor plugs into the headset in two places and one on the phone; there is also a second piece that then plugs into the adaptor and the actual phone. When contacting support to install your new Plantronics headset and EHS adaptor they will need which phone model you are trying to interface: Avaya 1408 or 1416, Avaya 1600 Series IP Phones or Avaya 9600 Series IP Phones.
Teltek is a certified Plantronics dealer serving Maryland, DC, Northern Virginia, Southern Pennsylvania, Southern Delaware, and Eastern West Virginia. If you have any additional questions or need service or support on your Plantronics Headsets or telephone system please contact one of our consultants at 1.866.9.Teltek.
Tags: Avaya, Avaya Dealers, Avaya IP Office, Business Phone Headset, Headset, IP Office, Maryland, MD, Phone System, Phone Systems, Plantronics, Teltek, Teltek MD, Westminster, Which Headset do I use for my Avaya Phone?, Wireless Headset
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Tuesday, November 30th, 2010
Congratulations to Doug Howard for winning the recent election to represent District 5 on the County Board of Commissioners in Carroll County, MD. Doug has been a long standing friend and client of Teltek’s over the years; we are very excited for him and wish him well in his future ventures.
His new position will displace him from his current role as the Director of Carroll Area Transit Services (CATS), a local nonprofit whose mission is to provide safe, efficient, affordable, customer friendly community transportation to ensure mobility for the residents of Carroll Count.
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Tags: Avaya Dealers, Carroll County, Maryland, MD, networking, Nonprofit, reviews, social, Teltek, Teltek MD, Westminster, Westminster MD
Posted in Teltek News | No Comments »
Monday, November 29th, 2010
Avaya is delighted to announce the launch and availability of IP Office Release 6.1. This version introduces additional telephones and telephone features, Small Community Network (SCN)
Management enhancements, SIP and other core features, as well as many IP Office applications improvements.
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Avaya Partner, DC, IP Office, Latest Version of IP Office Software, Maryland, MD, Nortel, Partner ACS, Phone Service, Phone System, phone system trends, Phone Systems, reviews, telecommunications, Teltek, Teltek MD, upgrade, VoIP
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Tuesday, November 23rd, 2010
Sheila Edwards, Office Manager & Executive Assistant Mid-Atlantic Carpenters’ Training Centers comments about her experience with Teltek for their recent office move and purchase of a new Avaya IP Office Phone System in Upper Marlboro, MD:
“I really enjoyed working with Dave and Mark. They were extremely helpful and very good teachers. They made what I had presumed to be a difficult task seems effortless. Thanks again!”
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Baltimore, IP Office, maintenance, Maryland, MD, Phone System, Phone Systems, reviews, telephone, Teltek, Teltek MD, Upper Marlboro, VoIP
Posted in Teltek News | No Comments »
Sunday, November 7th, 2010
In August of 2010 the Avaya Partner ACS System was discontinued after more than 20 years of service. The secession plan defined by Avaya was to enable Euro Series 1 and Euro Series 2 phones (see below) to migrate to the new platform, the Avaya IP Office Partner Edition. The third phone featured below the AT&T/Lucent/Avaya Partner MLS series of phones will not migrate.
In addition to migrating the old Avaya Partner Euro Series 1 and Euro Series two Phones Avaya introduced the 1400 Series Digital phones; this not only offered a sleek new look but also added value as the Avaya 1408 and Avaya 1416 can both be migrated to the Avaya IP Office Essentials Edition, Preferred Edition and Advanced Edition System. (more…)
Tags: 5410, 5420, 5610, 5620, Avaya, Avaya 1408, Avaya 1416, Avaya Dealers, Avaya IP Office, Avaya IP Office Essential Edition PARTNER Version, Avaya Partner, Baltimore, DC, ETR-6 Card, Euro, IP Office, IP Office V2 Processor, Maryland, MD, New Avaya Partner System, PBX, phone system trends, Phone Systems, SD Card, Small Business, Teltek MD
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Sunday, September 19th, 2010
This is the second half of a two part article on hosted PBXs. Click here to read Hosted Phone Systems VS Premise Based PBXs written on September 12, 2010.
- Ensure that the proposal they are providing you with is complete; this proposal looks like they are just providing you with the cost to rent/lease the equipment. Typically, there is also a monthly fee for the hosted PBX service, which would include usage, a cost to install it and some companies even charge to make administrative changes.
- What is the total cost of ownership (equipment rental, installation, maintenance, reoccurring hosted PBX fees/usage, additional internet service (bandwidth) and taxes/fees?). Will they increase this during your contract period?
- What is their guarantee? i.e. if you are having problems, how do they plan to resolve them? If they can’t find a resolution, what is the out-clause on the contract? This is typically called a SLA or Service Level Agreement which will specify predetermined ways to remedy service issues.
- Who else in the area are they working with? References are huge, consider other companies your size, or from your industry – call them and find out what their level of satisfaction is. Due your own research as well, get online and Google® the company and see what reviews and other information that you can find.
- Do they have their own technicians doing the installations, ongoing moves, ads and changes, or is it outsourced to a 3rd party? Also, is there a cost for any of this? What is the typical procedure to request a change and how long do you need to wait?
- What features are included? Which ones do you need to pay more for (i.e. voicemail to email, mobility, Outcalling, etc.)?
- What technology are they using: for their hosted PBX system, the phones that will be on your desk, the service providers that will deliver the internet service, and the data center which is so crucial to provide guaranteed uptime?
- Most important – are they providing you a managed and dedicated internet connection? There are two ways to install hosted PBX; 1) is with managed internet, this is essentially guaranteeing your connection back to their office (some form of a point-to-point T1, MPLS or fiber connection) or 2) using the public internet. When the public internet is used, the cost is significantly cheaper, but there is no quality of service because it is out of everyone’s control and there is no way to provide any guarantees.
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Baltimore, DC, hosted PBX, hosted PBX considerations, hosted phone system, hosted telephone system, IP Office, Maryland, MD, Phone Service, Phone System, phone system trends, Phone Systems, pros and cons of hosted PBX, SIP, telecommunications, Telecommunications Provider, telephone, Teltek, Teltek MD, VoIP, VoIP Provider Reviews, Westminster
Posted in FAQ | No Comments »
Wednesday, September 15th, 2010
Below are questions asked when buying a small business phone system; as always we thought they worth sharing.
What is the disruption if we don’t have the overtime effort?
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Avaya Partner, Baltimore, DC, IP Office, Maryland, MD, Phone Service, Phone System, phone system trends, Phone Systems, small business phone system, telecommunications, Telecommunications Provider, telephone systems, Teltek, Teltek MD, unified communications, Westminster
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Sunday, September 12th, 2010
The pros, cons, and considerations to this new technology
Recently I was asked to help evaluate a client’s options for phone systems; they were looking for assistance in how to decide between the Avaya IP Office phone system and a hosted PBX system from their current phone and internet service provider. I thought our blog readers may be interested in (and benefit from) our analysis.
I had a chance to review the proposal that you sent over and wanted to take the opportunity to provide you with some feedback on how to make a decision on which system to purchase.
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Tags: Avaya, Avaya Dealers, Avaya IP Office, Avaya Partner, Baltimore, hosted PBX, hosted PBX considerations, hosted phone system, hosted phone system considerations, hosted telephone system, IP Office, maintenance, Maryland, phone system trends, Phone Systems, pros and cons of hosted PBX, remote phones, reviews, SIP, telecommunications, Teltek, Teltek MD, unified communications, virtual phone system, VoIP, voip system, Westminster
Posted in Products & Services | 1 Comment »
