They say a picture is worth a thousand words and with all of us trying to accomplish several tasks at once, sometimes a visual image can communicate what we feel or need to express better than speaking or writing it.
At Teltek, we often communicate with images to save time or make a co-worker laugh. When Dave Fedorko, one of our technicians, gets caught in bad traffic on his way to a service call, he’ll take a photo of the gridlock, like the one below, and email it to us from his phone.
Leftfield Pictures is a Television and Video Production company in New York City. An eight line analog phone system worked fine for their five initial employees, but when they grew to a staff of almost eighty, it could not keep up with the call volume and fast pace of the industry.
Burdened by answering and directing every incoming call, Leftfield’s Office Manager was not able to get any other work done. The production crew, frequently on location and often engaged in conference calls, needed a solution that would work harder for them. Avaya IP Office to the rescue!
When I was a kid, snow days were mini celebrations to break up the bleakness of winter. It was the occasional unexpected treat to learn that school was closed for the day due to snow or ice. As an adult, it’s not as welcome an event since it often involves such incoveniences of shoveling snow, driving in dangerous conditions or making childcare arrangements if your kids have the day off and you don’t.
Since we just had a blast of snow this past weekend and still have a few snow-prone months ahead, it’s a good idea to make sure you’re prepared with everything you’ll need to get through a day at home if you get snowed in or travel safely in unfavorable weather if you have to get to the office.
The 8.0 release of Avaya IP Office continues to impress with all kinds of slick features and applications. Avaya one-X Mobile allows users to experience the versatility of IP Office on their Android smartphones and enjoy true mobility with an interface that allows conference calling, instant messaging and so much more! To see how Shortel, Siemens and others fall short of accomplishing the same goal, please review the graphic at the link below.
When a new or existing customer approaches us to consult with them on a new phone system, the very first step is the site survey. Since this was a new term to me when I first entered the telecom realm, I thought it might be helpful to define this action and shed some light on its meaning, so you know what to expect when you call us to schedule your own site survey!
The site survey begins with an Account Executive (AE) visiting the customer’s present or future location. Some of the elements of the space that an AE pays attention to will be the physical location, reception area, phone closet, server room and utility closet. The voice and data cabling will also be inspected to determine the age and condition of it to ascertain if new cabling would be beneficial.
One of our Baltimore-based customers relies on their Avaya IP Office door phone to communicate effectively with visitors to their office. It is installed on the outside of their front door and allows guests to
call the front desk to announce themselves. If the office wishes to admit the visitor, they press a button and the door unlocks, allowing the visitor to enter the building.
This customer has had difficulty in the past with weather affecting the quality of communications between their office workers and visitors. The existing door phone was replaced with a more weather-resistant model and that worked well for a while, but occasionally the call clarity problems resurfaced.
The Agency Group is a talent agency with 160 employees and five worldwide offices. Their primary function is to help up-and-coming artists navigate the music industry. With such important clients as Nickelback and The Black Keys and music executives constantly on the go across the globe, connectivity is critical.
When it was time to upgrade The Agency Group’s phone system, their IT Director turned to Avaya with the hopes of integrating their existing Nortel hardware into a new, feature-rich communications system. Avaya IP Office met that challenge!
One of our customers had an Avaya Partner ACS Release 3 processor with Avaya Mail VS R-5 (PN: 6108-544A) voicemail. The processor crashed and we replaced it with an ACS-R8 processor. Shortly after the replacement processor was installed, a new challenge arose. The auto attendant was unable to transfer a call to an extension that had the Do Not Disturb (DND) function activated. The call transfer could not be completed and the caller was stuck hearing a repetitive message that said the call was being transferred, but there was never a connection and the caller was unable to leave a message.
With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer service has improved with the help of call tracking, call recording and mobile twinning, which rings a user’s desk phone and mobile phone simultaneously to ensure that no call is missed. Additionally, the integration of the phone system with Salesforce.com allows calls to flow from one person to another while the customer’s information tracks with the call, creating a seamless chain of communication. AmeriMerchant has seen a tremendous return in their IP Office investment, the system paid for itself in under a year! Call Teltek today for more information on IP Office.
Scott and Scott is an intellectual property and technology law firm in Dallas-Fort Worth, TX. Increased traffic congestion in the metropolitan area resulted in some of their employees having to spend up to three hours commuting to the office every day.
Firm management wanted to give their attorneys and office workers the option to work from home and their Technology Consultant suggested an upgrade to the latest Avaya IP Office solution. IP Office features such as conference bridges, voicemail to email and One-X Portal software seamlessly connect Scott and Scott’s workforce to each other and their clients as they telework from remote locations. Additionally, this change resulted in a $60,000 reduction in operating costs and allowed the firm to downgrade the square footage of their office space from 17,000 to 2200.
