Avaya Legacy SME systems, including Merlin, Partner and Spirit are in End of Product Sale status. These systems are no longer in production and the cost of parts to maintain them is increasing.
As of March 15th, 2012, Avaya is now only offering a maximum one year contract term for maintenance on these older systems. Multi-year terms are no longer available. The Legacy systems affected are listed below:
One of Teltek’s customers was getting a “Waiting for Line” error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this customer has a maintenance agreement with us, Teltek promptly reported the issue to their phone and internet service provider, XO Communications.
Maintenance customers receive liason support as part of the plan. For information on how to report an issue to a service provider yourself, click here.
Have you ever heard that expression, “It does everything but make coffee”? Avaya’s IP Office phone can now include brewing a decent cup of Joe among its many features!
Teltek’s IP Office technician Mark Baugher brought my attention to the YouTube video below. In this short film, a Russian Avaya technician demonstrates how they connected an IP Office phone to a coffee maker and then he brews a cup simply by pressing a “coffee” button on the phone’s display screen. Amazing!
Power Up with Avaya IP Office Promotion through Teltek
Now through July 31st, 2012 when you purchase an Avaya IP Office 500 v2 with Preferred Edition Software and 100+ IP station licenses / digital station ports you can save up to 20%!
Suite-Home is a three star hotel chain based in France. They have 6 hotels strategically placed in historic french cities and they have plans to expand to a total of 17 hotels in the near future. Suite-Home prides itself on providing their guests with a homey environment that includes spacious rooms with kitchens, a daily breakfast buffet and a reliable, user-friendly phone system; the Avaya IP Office!
The primary objective of the hotel chain is to ensure that their guests are comfortable and feel as if their personal and business needs are being met. The Avaya IP Office phone system was recommended to the hotel chain for its expandability, reliability and efficiency. A single server is able to support the phone systems at all six locations, which saves money and time. The server connects to the property management system designed to handle reservations and billing.
On Wednesday, February 8th, Teltek hosted a seminar with Avaya at its Baltimore, MD office in the Emerging Technology Center. The purpose of the seminar was to highlight the capabilities of the Avaya IP Office phone system and show current and future users how a phone system can transform the way their companies do business. There were 30 free tickets available and the event was sold out!
Teltek kicked off by welcoming the audience and introducing them to a few members of team Teltek and the Avaya and Xima representatives who were present.
They say a picture is worth a thousand words and with all of us trying to accomplish several tasks at once, sometimes a visual image can communicate what we feel or need to express better than speaking or writing it.
At Teltek, we often communicate with images to save time or make a co-worker laugh. When Dave Fedorko, one of our technicians, gets caught in bad traffic on his way to a service call, he’ll take a photo of the gridlock, like the one below, and email it to us from his phone.
Leftfield Pictures is a Television and Video Production company in New York City. An eight line analog phone system worked fine for their five initial employees, but when they grew to a staff of almost eighty, it could not keep up with the call volume and fast pace of the industry.
Burdened by answering and directing every incoming call, Leftfield’s Office Manager was not able to get any other work done. The production crew, frequently on location and often engaged in conference calls, needed a solution that would work harder for them. Avaya IP Office to the rescue!
When I was a kid, snow days were mini celebrations to break up the bleakness of winter. It was the occasional unexpected treat to learn that school was closed for the day due to snow or ice. As an adult, it’s not as welcome an event since it often involves such incoveniences of shoveling snow, driving in dangerous conditions or making childcare arrangements if your kids have the day off and you don’t.
Since we just had a blast of snow this past weekend and still have a few snow-prone months ahead, it’s a good idea to make sure you’re prepared with everything you’ll need to get through a day at home if you get snowed in or travel safely in unfavorable weather if you have to get to the office.
The 8.0 release of Avaya IP Office continues to impress with all kinds of slick features and applications. Avaya one-X Mobile allows users to experience the versatility of IP Office on their Android smartphones and enjoy true mobility with an interface that allows conference calling, instant messaging and so much more! To see how Shortel, Siemens and others fall short of accomplishing the same goal, please review the graphic at the link below.
