When a new or existing customer approaches us to consult with them on a new phone system, the very first step is the site survey. Since this was a new term to me when I first entered the telecom realm, I thought it might be helpful to define this action and shed some light on its meaning, so you know what to expect when you call us to schedule your own site survey!
The site survey begins with an Account Executive (AE) visiting the customer’s present or future location. Some of the elements of the space that an AE pays attention to will be the physical location, reception area, phone closet, server room and utility closet. The voice and data cabling will also be inspected to determine the age and condition of it to ascertain if new cabling would be beneficial.
One of our Baltimore-based customers relies on their Avaya IP Office door phone to communicate effectively with visitors to their office. It is installed on the outside of their front door and allows guests to call the front desk to announce themselves. If the office wishes to admit the visitor, they press a button and the door unlocks, allowing the visitor to enter the building.
This customer has had difficulty in the past with weather affecting the quality of communications between their office workers and visitors. The existing door phone was replaced with a more weather-resistant model and that worked well for a while, but occasionally the call clarity problems resurfaced.
The Agency Group is a talent agency with 160 employees and five worldwide offices. Their primary function is to help up-and-coming artists navigate the music industry. With such important clients as Nickelback and The Black Keys and music executives constantly on the go across the globe, connectivity is critical.
When it was time to upgrade The Agency Group’s phone system, their IT Director turned to Avaya with the hopes of integrating their existing Nortel hardware into a new, feature-rich communications system. Avaya IP Office met that challenge!
One of our customers had an Avaya Partner ACS Release 3 processor with Avaya Mail VS R-5 (PN: 6108-544A) voicemail. The processor crashed and we replaced it with an ACS-R8 processor. Shortly after the replacement processor was installed, a new challenge arose. The auto attendant was unable to transfer a call to an extension that had the Do Not Disturb (DND) function activated.  The call transfer could not be completed and the caller was stuck hearing a repetitive message that said the call was being transferred, but there was never a connection and the caller was unable to leave a message.
With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer service has improved with the help of call tracking, call recording and mobile twinning, which rings a user’s desk phone and mobile phone simultaneously to ensure that no call is missed. Additionally, the integration of the phone system with Salesforce.com allows calls to flow from one person to another while the customer’s information tracks with the call, creating a seamless chain of communication. AmeriMerchant has seen a tremendous return in their IP Office investment, the system paid for itself in under a year! Call Teltek today for more information on IP Office.
Scott and Scott is an intellectual property and technology law firm in Dallas-Fort Worth, TX. Increased traffic congestion in the metropolitan area resulted in some of their employees having to spend up to three hours commuting to the office every day.
Firm management wanted to give their attorneys and office workers the option to work from home and their Technology Consultant suggested an upgrade to the latest Avaya IP Office solution. IP Office features such as conference bridges, voicemail to email and One-X Portal software seamlessly connect Scott and Scott’s workforce to each other and their clients as they telework from remote locations. Additionally, this change resulted in a $60,000 reduction in operating costs and allowed the firm to downgrade the square footage of their office space from 17,000 to 2200.
Teltek Avaya IP Office and voice/data cabling customer, Alexandria Associates In Dermatology in Alexandria, VA sounds off about her experience with Teltek for requesting support on her phone system.
When a new or existing customer approaches us to consult with them on a new phone system, the very first step is the site survey. Since this was a new term to me when I first entered the telecom realm, I thought it might be helpful to define this action and shed some light on its meaning, so you know what to expect when you call us to schedule your own site survey!
 