They say a picture is worth a thousand words and with all of us trying to accomplish several tasks at once, sometimes a visual image can communicate what we feel or need to express better than speaking or writing it.
At Teltek, we often communicate with images to save time or make a co-worker laugh. When Dave Fedorko, one of our technicians, gets caught in bad traffic on his way to a service call, he’ll take a photo of the gridlock, like the one below, and email it to us from his phone.
A Rockville and Bethesda Maryland based customer writes about the positive experiences she’s had over the past 10 Years with Teltek and her Lucent/Avaya phone systems.
“Hi Chris – Just wanted to send a quick note to thank you for the great service that Teltek has once again provided our company. We contacted Christy with a request to move our telephone system to a new suite, having a two week deadline. Dave was able to visit the site that day and John immediately forwarded us the quote. Within two days we had our work scheduled with a date that worked within our time frame. I was concerned that we wouldn’t be able to make it happen, but Teltek was able to fit us in on very short notice. We’ve worked with Bob and Teltek for over 10 years and have always been very happy with the service. It’s a pleasure dealing with everyone at Teltek and I look forward to maintaining the relationship for years to come.”
During the height of tax season, One of Teltek’s clients Baltimore CASH Campaign utilizes the resources of a remote call center in Oklahoma to assist more individuals then their permanent staff can support. The winter of 2011 left Tulsa, OK buried in snow and without power and telephone lines for several days, which in turn caused callers to receive numerous error messages. Teltek was contacted to address the issue and initiated a meeting to discuss the systems current set up and how the system would have to be set up for afterhours calls to handle the influx of calls. This was important as the Call Center in Tulsa was not expected to be back online until almost three (3) full business days later.
Baltimore CASH Campaign had an Avaya IP Office phone system so the Teltek team was able to program the system and work with service providers to initiate a rapidly deployed call center in their Baltimore office for a short interum basis: calls were distributed to different hunt groups during the day for better access, overflow calls went into a voicemail that was regularly checked, and after hour callers were prompted that they were experiencing higher call volume and would get back to them within a certain period of time. Once the call center in Tulsa was back online and working, Teltek worked with their service provider again to reroute the number and forward the number back to the call center. Simultaneously, Teltek was working with inclement weather conditions in Baltimore, Maryland and employees, working remotely from their own homes, were able to support Baltimore CASH Campaign. (more…)
Check out the Avaya statics below, and trust Teltek and Avaya to support your next telecommunications project in Maryland, DC, Virginia and Pennsylvania.
Market Leader
Check out Rapid Run®, an all-inclusive, modular audio/video cabling system that simplifies installations, saves you money, and evolves with your business’s always changing needs.
What’s makes RapidRun® different from other types of cable? RapidRun® can carry several signals over a sole Runner cable, such as VGA, Composite Video, S-Video, Component Video, HDMI® and DVI. Because you won’t have to buy, install, and terminate multiple cables, RapidRun® will save you time and money when you need to upgrade the projector system, interactive whiteboard, digital signage or audio/video system.
When researching companies to install and support your telephone system, the size of the business who will be servicing you is something to consider.
Some business live by the mantra “get big fast”; big possibly translating to deeper pockets, and being faster and servicing more clients. But, the value that these traits offer to their customers is only a perceived value.
The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that look great, sound better, enhance productivity, and turn communications into a competitive advantage. With similar industrial design, the 1400 Series Digital Deskphones, 1600 Series IP Deskphones and the 9600 Series IP Deskphones may be deployed in mixed environments or on their own, delivering:
• Digital telephones for the value-oriented customer
