Plantronics Replaces Wired Headset Cable for Avaya Phones

The HIP Cable (P/N#61804-43) used for connecting H-Tops to Avaya 4600 series phones, has been discontinued. Tests have shown that the existing HIC cable (P/N#49323-44) offers more robust compatibility with the EncorePro and SupraPlus lines. Customers should, with immediate effect, be offered HIC cables instead of HIP cables. All support and compatibility documentation have been modified to reflect this change.

Use this cable to directly connect your Plantronics headset to specific Avaya IP Office phones, including the following models: 2410, 2420, 4406, 4412, 4424, 4406D+, 4412D+, 4424D+, 4424LD+, 4610SW, 4620, 4620SW, 4621SW, 5410, 5420, 5610, 5620, 6416D+M, 6424D+M. The Quick Disconnect (QD) capability allows the headset to detach without losing the call.

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , , ,

Working Hard at Home

Forty years ago, most office workers woke up, ate breakfast, and went to work. At 4:50 pm, they packed up, grabbed their briefcases and motored home.

As the world continues to grow and the workplace changes at a blinding pace, working remote from home has shifted from a concept to the common place for businesses of all shapes and sizes and from industries that include hospitals, accounting firms, financial services and advertising agencies.

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , , ,

PAETEC’s SIP Trunking Solution Now Rated “Avaya Compliant”

FOR IMMEDIATE RELEASE

VoIP application is certified compatible with Avaya IP Office Solutions

 

FAIRPORT, NY – August 24, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), a

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , ,

Avaya Offers Free Tech Talk In- Person Roundtables

Check out the message below to learn more about these valuable roundtable sessions:

You may have a vision of the “end-state” you want for your enterprise communications and you have choices and critical decisions to make regarding how to make that happen. This session will focus on how to actually get there.

 We’ll review several scenarios in detail to:

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , ,

Questions to Ask When Buying a Phone System

Below is the dialog between me a prospective Teltek client as they try to decide which phone system to purchase, Avaya or NEC; I thought this content may be beneficial for others to see so they will know what questions to ask when shopping for a new telephone system and selecting a reliable vendor. 

Hi Chris,

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , ,

Teltek’s Crash Cart – Immediate Resuscitation for a Dying Telephone System

Has your telephone system taken a turn for the worse?  If your busy phone has gone silent with a vacant look on its faceplate, before you “pull the plug” let Teltek resolve your immediate telephony needs.

While a typical crash cart contains cardiac drugs and defibrillation paddles to resuscitate a dying patient, Teltek has developed a “crash cart” to support businesses as an immediate solution to an inoperable phone system, with the goal of keeping your business alive.  Teltek’s “crash cart” contains a processor to support 5 lines, up to 9 phones with caller ID, and voicemail with auto attendant to support up to 12 mailboxes.  However, this set up may be expanded.  Teltek not only provides the equipment you need, but the installation, programming and ongoing maintenance support as well.  During this difficult time, you and your business can assess your requirements and establish a budget to make an educated decision for a future telephone system.  Once a decision has been made, Teltek will provide a seamless transition to your permanent communications solution.

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , , , , , ,

TELTEK – Baltimore’s Leading Phone System Provider!

Teltek is a second-generation, family owned and operated telephone company specializing in the sale, installation, and repair of Avaya and NEC phone systems, voice and data cabling, and the coordination of local, long-distance, and Internet services. 

What is the Teltek difference?  Teltek is committed to providing their customers with premier, personalized telephony solutions in conjunction with excellent customer service.  Teltek’s process for overall customer satisfaction begins with a face-to-face meeting with a knowledgeable and experienced telecommunications expert and a site survey to establish the customer’s needs.  Teltek will coordinate all telephone and Internet services, install the phone system, integrate third party applications, and then perform hands-on training for staff.  A maintenance agreement subscription can allow the customer to receive continued support – including troubleshooting, repair, and replacement of their equipment.  With over 1,200 (and growing!) happy customers in 13 states, you can trust Teltek to coordinate your next office move or to provide your business with the newest telecommunications solution.  Call Teltek today at 1(866) 9-TELTEK or visit our main page by clicking Baltimore’s Phone Company to schedule a free onsite consultation. 

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Avaya IP Office Release 6.0 Product Update

Now that Avaya IP Office Release 6.0 has been publically available for a few months now and just about all of the bugs have been worked out we wanted to highlight some of the main benefits.  Release 6.0 introduced new hardware and features to simplify the ordering, deployment, and use of IP Office in small offices below 20 users.  It also supports enhanced capacity and resilience for multi-site installations as well as several new rangers of telephones, and much more. 

IP Office Release 6.0 Features

Read the rest of this entry »

Tags: , , , , , , , , , , , , , , , , , , , , , ,

Avaya IP Office Release 6.1 and Nortel Phone Integration

Below you will find Avaya’s projected roadmap for IP Office R-6.1 software as well as the integration of Nortel phones into the IP Office platform. At this point, the information has not been confirmed, but we think it is a nice guideline of what is to come. 

IP Office Release 6.1 (February 2011 target)

Read the rest of this entry »

Tags: , , , , , , , , , ,

Avaya Data Solutions Ad Campaign Launches

Avaya Data Solutions will be prominently featured this month in a series of high- profile advertisements in Wall Street Journal International. This high-impact and aggressive messaging is centered on a quantitative, fact-supported TCO savings comparison versus the market leader. These print ads target high-level executives, particularly CFOs and IT decision makers.

To extend reach to a more technical audience, an alternate version of the ads will appear on a number of IDG online technical sites including CIO.com and networkworld.com. This campaign includes a landing page where customers and prospects can get more information about the Avaya Data Solutions portfolio, review a video customer case study, read the Info-Tech comparison report, find out about the special financing offer, and register for updates.

Read the rest of this entry »

Tags: , , , , , , ,