Spring is also a time of renewal and a great opportunity to clear out the junk and freshen things up. Many of us will commence Spring Cleaning of some kind; powerwashing the front of the house, dusting off the patio furniture, donating unwanted items or setting up the grill for barbecue season.

Tis also the season for getting your telecommunications and IT in shape! Have you lost or added employees? If so, you may need to update the extensions on your auto attendant or expand your phone system to allow for more users and voice mail boxes. More computer users could mean extra licenses are needed and new email accounts should be set up.

Are there upcoming events or new products you need your customer to hear about? Re-record your Music/Advertising on Hold to keep people in the know about what’s new at your company.

Does your phone closet or server room look like this?

If so, you could use a cable clean up! Our certified technicians are here to help with your spring cleaning, whatever that means to you. They may not have mops and brooms, but they know how to rock a tool belt and get your IT and telephone systems sparkling and back to that new phone smell!

So how do you go about tackling a long Spring Cleaning To Do List like this? It’s an easy, two step process:

1. Call Teltek

2. RELAX, Sit back and have a glass of lemonade (or a margarita)   

Leave the heavy lifting to Teltek, because that’s why we’re here!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Our dedicated team of experts enables Teltek to provide, install and repair business phone systems & computer networks, run voice and data cabling and coordinate local, long-distance, and internet service providers all under the watchful eye of our dedicated project managers.

Teltek keeps their customers for a lifetime by delivering trusted innovation with a memorable experiance each and every time, guaranteed! We look forward to serving you.

Kevin Kennedy, President and CEO of Avaya was quoted as saying, “…We believe this transaction will leverage a highly-skilled, incredibly talented and experienced workforce ready to deliver video to enterprise customers. With this acquisition we will seek to extend videoconferencing to any device, anytime, anywhere, making it as easy as a phone call…”

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

RADVISION, founded in 1992 and headquartered in Tel Aviv, Israel, is a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. Its enterprise video infrastructure will be integrated with Avaya’s award winning Avaya Aura® Unified Communications (UC) platform to create a dynamic solution that will facilitate the use of video collaboration for Avaya’s business to business and business to customer users.

“The strategic merger will now combine two industry leaders with a shared passion and vision for creating high-performance unified communications solutions,” said RADVISION Chief Executive Officer Boaz Raviv.

For more information on videoconferencing services and Avaya products, call Teltek today!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Once again, Avaya has earned certification from the J.D. Power and Associates Certified Technology Service & Support (CTSS) program for “An Outstanding Customer Service Experience”. This honor demonstrates Avaya’s commitment to serving the communications needs of their customers and the certification is valid for one year.

The purpose of the CTSS program is to recognize companies that offer exemplary customer service when providing technology support both remotely and on site. Having this certification secures Avaya’s position in the top 20 percent of the Telecom Equipment industry, as determined by J.D. Power and Associates’ customer satisfaction research.

Avaya also received the TSIA Excellence in Service Operations Support award in North America for the fourth consecutive year. The award, which is affiliated with the CTSS program certification, recognizes outstanding service operations across all aspects of Avaya’s customer support business. Earning this award signifies Avaya has met best-practice criteria created by TSIA and other companies.

Being evaluated as a contender for this award requires a rigorous certification process that includes an on-site assessment, audit and the compilation of customer satisfaction data.

Teltek is honored to be a Certified Avaya Business Partner and to offer Avaya products to our customers. For more information on Avaya business phone systems and products or to schedule a site survey or consultation, call Teltek today!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

The picture above is of a print I have framed in my office. The title of the piece is “Self Help 2″ and the artist is Aaron Jasinski. I like it because it’s colorful and has a good message. If there’s something about yourself that’s not right, try fixing it yourself! But sometimes DIY is a bad idea. What’s the best way to determine if it’s time to call a qualified professional?

Teltek prides itself on hiring technicians who are skilled in all aspects of cabling, telecommunications and IT. Our techs are thoroughly trained and they keep up with new releases of software and the technology as it evolves. Teltek is a Certified Avaya Business Partner, NEC Dealer, Microsoft Partner and Dell Registered Partner.

What does all of that mean? It means we know what we’re doing. We’ve taken the classes, passed the tests and completed field training in the systems, equipment and cabling that we support. The installation of equipment by Teltek typically includes time built in for training of staff on how to use the equipment and a manual is left behind for simple programming and troubleshooting.

A maintenance plan with Teltek will ensure that all your systems are operating at optimum levels, but if you don’t have a maintenance plan with us, we are still available to answer your questions and quickly resolve any issues that arise. Many questions and situations can be addressed remotely by our Service Coordinator or technicians, but if a site visit is necessary, we can get you on the schedule for a time that is convenient for you and your business.

Problems that arise with your telecommunications and technology systems can be exacerbated if you attempt to solve them without the proper tools and training. Injury can also occur when fiddling with electronic devices; electrocution, burns and other painful inflictions are not uncommon.

A customer of ours tried to install a paging system by themselves and crossed the wires. It took one of our techs quite a bit of time to get the system rewired and functioning properly. We have also had situations where an employee tried to re-record their voicemail greeting and recorded over the company’s main greeting.

Save yourself some time and aggravation by calling Teltek to address your communication and technology repairs, upgrades and maintenance!

Teltek has two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

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Now through July 31^st, 2012 when you purchase an Avaya IP Office 500 v2 with Preferred Edition Software and 100+ IP station licenses / digital station ports you can save up to 20%!

• Level 1: 100-199 digital or IP telephone extension get 15% off
• Level 2: 200-389 digital or IP telephone users get 20% off

Combine the Power Up offer with Mobility Advantage Plus and Trade-in Plus promotions for additional savings. Contact a Teltek Consultant today to learn more.

This promotion can also be combined with Avaya’s Price Match” promotional discounts on 9620L, 9650 and 9630 phones.

The primary objective of the hotel chain is to ensure that their guests are comfortable and feel as if their personal and business needs are being met. The Avaya IP Office phone system was recommended to the hotel chain for its expandability, reliability and efficiency. A single server is able to support the phone systems at all six locations, which saves money and time. The server connects to the property management system designed to handle reservations and billing.

Avaya’s conferencing services provide guests with the ability to stay in touch with the office or conduct important business meetings while at the hotel. The Mobile Worker application allows hotel managers to keep in touch with employees and manage all aspects of the hotel when they are not on site.

Xavier Godard of ETP Tetracom, an Avaya Partner, finds the IP Office phone system “perfectly adapted to the hotel industry” and he appreciates the way Avaya listens to him and presents solutions to their needs.

Watch this video to see this and more in their own words!

Click here to view the video on YouTube.

Call Teltek today for more information on the Avaya IP Office phone system and how it can help you save money, run your business more efficiently and wow your customers and guests!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Teltek kicked off by welcoming the audience and introducing them to a few members of team Teltek and the Avaya and Xima representatives who were present.

The program began with a detailed overview and live demonstration of the Avaya IP Office phone system by Scott Amoros and Sid Rice of Avaya, which was followed by an interactive Q & A.

Attendees enjoyed a lunch of lasagna and salad while Jon Florence of Xima Software provided  information on Chronicall, a new call recording/call accounting product that interfaces with the IP Office phone system.

At the end of the seminar, a business card was chosen for the Kindle Fire drawing and the winner was Tim Foley of Baltimore Business Journal! 

Some of the attendees were quoted as saying the following when asked what their favorite part of the event was:

“The Avaya and Xima reps were very knowldegeable and the product demos were very helpful” Chris F.

“Emphasis on remote workers/the value of it” Courtney B.

“The demonstration of Avaya IP Office” Lauren H.

The seminar was provided to attendees free of charge and invitations were sent to over 4000 contacts.

If you are interested in attending a seminar in the future, please contact Carrie Green at cgreen@myteltek.com

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Contact Teltek at 1.866.9.TELTEK to get the full brochure

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Look back and then look forward. What can you learn from last year and aspire to in 2012? Maybe this is the year you realize you’ve been working too much and finally take that exotic vacation. Spending time in a foreign destination could introduce you to fascinating new cultures and interesting people!

How do you regard your phone system? If you look at it as a meaningless business expense, you may be selling your equipment, and your business, short. Your communications device is a critical link to your customers, vendors, family and friends. It’s a way to exchange information and bring thoughts and ideas together.

If your business phone system is not delivering on these lofty expectations, it might be time to replace it or perhaps expand it to suit your needs. Today’s technology allows communication to be fast, clear and reliable and all of these aspects are necessary for your business to succeed in today’s market.

Consider all the opportunities you have to touch your customers through communication;

*A conference phone or conference bridge that saves participants from having to travel to your office

*Receiving voicemails and faxes through your email so you get messages faster

*Important company news or special offers that play while your customer is on hold

*Wireless headsets and real-time information on call queues, hold times and agent status for your call centers

*Calls that forward to your cell phone so you don’t miss that important update when you’re out of the office

All of these are features that come with sophisticated, yet affordable communications equipment. Teltek is more than just a resource for purchasing Avaya and NEC business phones systems and the accessories that enhance them, we are a trusted solutions provider.

What does it mean to be a solutions provider? We want to hear what is not working for you and then consult with you to find a suitable remedy. Everyone here at Teltek wishes you a worry-free and prosperous new year, call us today to find out how you can achieve that for your business in 2012!