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	<title>Avaya &#38; NEC Business Phone Systems &#124; Teltek Systems &#124; MD-VA-PA-DC &#187; DC</title>
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	<description>Trusted Innovation</description>
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		<title>NEC DSX Version 3.40.15 In Beta Testing</title>
		<link>http://myteltek.com/blog/2011/12/nec-dsx-version-3-40-15-in-beta-testing/</link>
		<comments>http://myteltek.com/blog/2011/12/nec-dsx-version-3-40-15-in-beta-testing/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 14:44:23 +0000</pubDate>
		<dc:creator>Carrie Green</dc:creator>
				<category><![CDATA[Vendor News]]></category>
		<category><![CDATA[3.40.15]]></category>
		<category><![CDATA[beta testing]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[Dealer Forun]]></category>
		<category><![CDATA[Intramail]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[ML440]]></category>
		<category><![CDATA[NEC DSX]]></category>
		<category><![CDATA[Pennsylvania]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[Teltek]]></category>
		<category><![CDATA[Virginia]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=3433</guid>
		<description><![CDATA[NEC DSX System Software 3.40.15 is now available for Beta Trial on the Dealer Forum. You can access the forum by clicking the link above, but you must first register with NEC by creating a username and password. What’s fresh and exciting in the new release? Message Notification gives you the option to Ignore or [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/12/nec-dsx-version-3-40-15-in-beta-testing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Girl on Wire – Ready or Not, Welcome to the Holiday Season!</title>
		<link>http://myteltek.com/blog/2011/11/girl-on-wire-%e2%80%93-ready-or-not-welcome-to-the-holiday-season/</link>
		<comments>http://myteltek.com/blog/2011/11/girl-on-wire-%e2%80%93-ready-or-not-welcome-to-the-holiday-season/#comments</comments>
		<pubDate>Mon, 28 Nov 2011 14:02:16 +0000</pubDate>
		<dc:creator>Carrie Green</dc:creator>
				<category><![CDATA[Girl on Wire]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Baltimore]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[NEC]]></category>
		<category><![CDATA[phone evaluation]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[phone system installation]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[site survey]]></category>
		<category><![CDATA[Teltek]]></category>
		<category><![CDATA[Virginia]]></category>
		<category><![CDATA[voice and data cabling]]></category>
		<category><![CDATA[Westminster]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=3254</guid>
		<description><![CDATA[Now that Thanksgiving and Black Friday are behind us, I’m ready to start thinking about Christmas, the biggest holiday of the year. Preparing for this day requires planning, organization and meeting certain deadlines. Cards need to be written out and addressed so they can be mailed by a certain date…ideally, prior to Christmas Day! Gifts [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/11/girl-on-wire-%e2%80%93-ready-or-not-welcome-to-the-holiday-season/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Teltek&#8217;s Service Vans Replaced with &#8220;White Chargers&#8221;</title>
		<link>http://myteltek.com/blog/2011/09/telteks-service-vans-replaced-with-white-chargers/</link>
		<comments>http://myteltek.com/blog/2011/09/telteks-service-vans-replaced-with-white-chargers/#comments</comments>
		<pubDate>Fri, 30 Sep 2011 13:12:44 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Teltek News]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[Episcopal Diocese]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[IP Office]]></category>
		<category><![CDATA[MD]]></category>
		<category><![CDATA[Nonprofit]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[Problems]]></category>
		<category><![CDATA[review]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[VA]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=2805</guid>
		<description><![CDATA[Teltek receives a positive review for Avaya IP Office phone system support provided to The Episcopal Diocese Of Maryland. &#160; Fran B. of the Episcopal Diocese states: “Mark has already galloped in on his white charger and repaired the problem…. Thank y’all for responding promptly and effectively, again to the damsel in distress! Happy day, Carrie” [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/09/telteks-service-vans-replaced-with-white-chargers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Mistakes in Customer Service that  Can Cost Your Business a Fortune</title>
		<link>http://myteltek.com/blog/2011/07/3-mistakes-in-customer-service-that-can-cost-your-business-a-fortune/</link>
		<comments>http://myteltek.com/blog/2011/07/3-mistakes-in-customer-service-that-can-cost-your-business-a-fortune/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 10:03:04 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Teltek News]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[honest]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[MD]]></category>
		<category><![CDATA[NEC]]></category>
		<category><![CDATA[PA]]></category>
		<category><![CDATA[Pennsylvania]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[reliable]]></category>
		<category><![CDATA[reputable]]></category>
		<category><![CDATA[responsible]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[support Teltek]]></category>
		<category><![CDATA[telecom]]></category>
		<category><![CDATA[telecommunications company]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[trustworthy]]></category>
		<category><![CDATA[truthful]]></category>
		<category><![CDATA[VA]]></category>
		<category><![CDATA[Virginia]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=2109</guid>
		<description><![CDATA[This blog is being written as a sequel to the one last week entitled 3 Rules to Live By in Business, where I explained the three rules that Bob Nicoli, my father and the founder of Teltek has built our company upon. &#160; Over the past few weeks, I have had some surprisingly poor customer [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Teltek Offers 0% on New NEC DSX Systems</title>
		<link>http://myteltek.com/blog/2011/06/teltek-offers-0-on-new-nec-dsx-systems/</link>
		<comments>http://myteltek.com/blog/2011/06/teltek-offers-0-on-new-nec-dsx-systems/#comments</comments>
		<pubDate>Mon, 20 Jun 2011 18:44:36 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Products & Services]]></category>
		<category><![CDATA[Teltek News]]></category>
		<category><![CDATA[0%]]></category>
		<category><![CDATA[Baltimore]]></category>
		<category><![CDATA[Cabling]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[DSX]]></category>
		<category><![CDATA[installation]]></category>
		<category><![CDATA[lease]]></category>
		<category><![CDATA[maintenance]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[NEC]]></category>
		<category><![CDATA[new telephone system]]></category>
		<category><![CDATA[No Interest]]></category>
		<category><![CDATA[Pennsylvania]]></category>
		<category><![CDATA[Phone Service]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[Telecommunications Provider]]></category>
		<category><![CDATA[telephone system]]></category>
		<category><![CDATA[Teltek]]></category>
		<category><![CDATA[Virginia]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[Washington D.C.]]></category>
		<category><![CDATA[Westminster]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1881</guid>
		<description><![CDATA[If your business needs a new phone system and is looking to save some money, let Teltek get your business into a new NEC DSX phone system today through NEC’s Month Fair Market Value purchase option. Choose from either a 48 or 60 month 0% interest plan on phone systems $5,000 and up, not including [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/06/teltek-offers-0-on-new-nec-dsx-systems/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Teltek Tip: Paetec Increases Paper Charge</title>
		<link>http://myteltek.com/blog/2011/06/teltek-tip-paetec-increases-paper-charge/</link>
		<comments>http://myteltek.com/blog/2011/06/teltek-tip-paetec-increases-paper-charge/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 13:20:54 +0000</pubDate>
		<dc:creator>Ben Shafer</dc:creator>
				<category><![CDATA[Vendor News]]></category>
		<category><![CDATA[Baltimore]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[fees]]></category>
		<category><![CDATA[going green]]></category>
		<category><![CDATA[MD]]></category>
		<category><![CDATA[Paetec]]></category>
		<category><![CDATA[paper]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[trees]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1544</guid>
		<description><![CDATA[Recently, Teltek came across a very important piece of information that we would like to pass along to our blog readers. Paetec, one of our trusted service providers, has increased their “Paper Invoice Fee” effective, April 1, 2011. Here is the new breakdown: 1-4 pages = $8.00 5-19 pages = $13.50 20-49 pages = $19.50 [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/06/teltek-tip-paetec-increases-paper-charge/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Product Feature: Avaya 9500 Series Digital Deskphones</title>
		<link>http://myteltek.com/blog/2011/05/product-feature-avaya-9500-series-digital-deskphones/</link>
		<comments>http://myteltek.com/blog/2011/05/product-feature-avaya-9500-series-digital-deskphones/#comments</comments>
		<pubDate>Tue, 31 May 2011 16:00:15 +0000</pubDate>
		<dc:creator>Ben Shafer</dc:creator>
				<category><![CDATA[Products & Services]]></category>
		<category><![CDATA[Avaya]]></category>
		<category><![CDATA[Avaya 9500 Series Deskphones]]></category>
		<category><![CDATA[Avaya IP Office]]></category>
		<category><![CDATA[Baltimore]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[MD]]></category>
		<category><![CDATA[phone system trends]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[Teltek]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1477</guid>
		<description><![CDATA[The Avaya 9500 Series Digital Deskphones, compatible with IP Office R 7.0, comes in two flavors: 9504 for the basic “everyday” user, and 9508 for the business executive or manager who needs just a little more functionality such as more call appearances and a two-way speakerphone. The Avaya 9500 Series represents an upgrade to the [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/05/product-feature-avaya-9500-series-digital-deskphones/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>NEC DSX IntraMail Vs IntraMail Pro Voicemail</title>
		<link>http://myteltek.com/blog/2011/05/nec-dsx-intramail-vs-intramail-pro-voicemail/</link>
		<comments>http://myteltek.com/blog/2011/05/nec-dsx-intramail-vs-intramail-pro-voicemail/#comments</comments>
		<pubDate>Mon, 30 May 2011 12:06:18 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Products & Services]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[DSX]]></category>
		<category><![CDATA[local dealer]]></category>
		<category><![CDATA[Maryland]]></category>
		<category><![CDATA[NEC]]></category>
		<category><![CDATA[NEC company]]></category>
		<category><![CDATA[NEC Voicemail]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[repair]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Telephoen System]]></category>
		<category><![CDATA[Teltek]]></category>
		<category><![CDATA[VA]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1344</guid>
		<description><![CDATA[  This is the 6th the entry in our NEC DSX Small Business Phone System: Powerful, Affordable, &#38; Flexible Monday blog series. Today we are distinguishing between NEC’s DSX IntraMail and IntraMail Pro Voicemails. Be sure to check back on the previous 5 blogs: NEC DSX Small Business Phone System: Powerful, Affordable, &#38; Flexible NEC DSX [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/05/nec-dsx-intramail-vs-intramail-pro-voicemail/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Avaya Small Business Call Center Solution</title>
		<link>http://myteltek.com/blog/2011/05/avaya-small-business-call-center-solution/</link>
		<comments>http://myteltek.com/blog/2011/05/avaya-small-business-call-center-solution/#comments</comments>
		<pubDate>Thu, 19 May 2011 10:04:43 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Products & Services]]></category>
		<category><![CDATA[Avaya Call Centers]]></category>
		<category><![CDATA[Avaya Call Recording]]></category>
		<category><![CDATA[Avaya Call Reporting]]></category>
		<category><![CDATA[Avaya CCR]]></category>
		<category><![CDATA[Call Center Vs Call Accounting]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Call Queues]]></category>
		<category><![CDATA[Custom Call Reports]]></category>
		<category><![CDATA[Customer Call Reporter]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[Definition of a Call Center]]></category>
		<category><![CDATA[Do I Need A Call Center]]></category>
		<category><![CDATA[Fundamentals of a Call Center]]></category>
		<category><![CDATA[MD]]></category>
		<category><![CDATA[PA]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[Tags: Call Center]]></category>
		<category><![CDATA[telephone system]]></category>
		<category><![CDATA[Teltek]]></category>
		<category><![CDATA[VA]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1276</guid>
		<description><![CDATA[In the previous Teltek blog, How A Call Center Can Help Your Small Business, we stated that 7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company Fear Not, Teltek and Avaya have a solution [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/05/avaya-small-business-call-center-solution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>XO Phone/Internet Service Scheduled Maintenance in Washington, DC on 5/16/11</title>
		<link>http://myteltek.com/blog/2011/05/xo-phoneinternet-service-scheduled-maintenance-in-washington-dc-on-51611/</link>
		<comments>http://myteltek.com/blog/2011/05/xo-phoneinternet-service-scheduled-maintenance-in-washington-dc-on-51611/#comments</comments>
		<pubDate>Fri, 13 May 2011 10:10:24 +0000</pubDate>
		<dc:creator>Chris Nicoli</dc:creator>
				<category><![CDATA[Products & Services]]></category>
		<category><![CDATA[Teltek News]]></category>
		<category><![CDATA[DC]]></category>
		<category><![CDATA[District]]></category>
		<category><![CDATA[District of Columbia]]></category>
		<category><![CDATA[Internet Service Down]]></category>
		<category><![CDATA[Outage]]></category>
		<category><![CDATA[Phone Service Down]]></category>
		<category><![CDATA[Washington DC.]]></category>
		<category><![CDATA[XO]]></category>
		<category><![CDATA[XO Communications]]></category>

		<guid isPermaLink="false">http://myteltek.com/blog/?p=1322</guid>
		<description><![CDATA[On 5/16/2011, between the hours of 11:00 PM EDT (5/16) to 12:00 AM EDT (5/17) some XO customers will experience a 1-2 hour interruption of service. XO Communications Customer Care and Network Teams will be monitoring this activity to ensure necessary downtime is kept to a minimum while the maintenance is completed. If you have [...]]]></description>
		<wfw:commentRss>http://myteltek.com/blog/2011/05/xo-phoneinternet-service-scheduled-maintenance-in-washington-dc-on-51611/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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