NEC’s SL1100 phone system has made its grand debut on Teltek’s Demo Wall! Teltek technician Dave Fedorko recently finished installing this impressive new business phone system in our Baltimore office.

John Leschefsky, Teltek’s Sales Manager, is excited to be selling the system. “I really like the  design of the phones.” He said. “They have a very modern look, but the compact dimensions help it to fit easily on any desk.”

This NEC system offers a scalable, user-friendly communications solution that can be customized with digital, IP or wireless phones. Affordability and energy efficiency are two more notable features of the SL1100.

For a free demonstration of the SL1100′s capabilities, or to see our cool demo wall in person, call Teltek today!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

The primary objective of the hotel chain is to ensure that their guests are comfortable and feel as if their personal and business needs are being met. The Avaya IP Office phone system was recommended to the hotel chain for its expandability, reliability and efficiency. A single server is able to support the phone systems at all six locations, which saves money and time. The server connects to the property management system designed to handle reservations and billing.

Avaya’s conferencing services provide guests with the ability to stay in touch with the office or conduct important business meetings while at the hotel. The Mobile Worker application allows hotel managers to keep in touch with employees and manage all aspects of the hotel when they are not on site.

Xavier Godard of ETP Tetracom, an Avaya Partner, finds the IP Office phone system “perfectly adapted to the hotel industry” and he appreciates the way Avaya listens to him and presents solutions to their needs.

Watch this video to see this and more in their own words!

Click here to view the video on YouTube.

Call Teltek today for more information on the Avaya IP Office phone system and how it can help you save money, run your business more efficiently and wow your customers and guests!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

What’s fresh and exciting in the new release?

Message Notification gives you the option to Ignore or Queue notification requests for messages left when there is no active notification destination. Ignore allows you to skip that message and Queue stores the request and delivers it as soon as a destination becomes active.

Improvements have been made to email snchronization programming and corrections have been made to ML440 multi-cell installations and IntraMail greeting recording.

The NEC DSX phone system is one Teltek is thoroughly familiar with. The DSX product line is perfectly suited for small to medium sized businesses that require large business capabilities. If you’d like to consult with one of our sales experts, call Teltek today to schedule an appointment or a site survey to properly evaluate your telecommunication requirements.

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Preparing for this day requires planning, organization and meeting certain deadlines. Cards need to be written out and addressed so they can be mailed by a certain date…ideally, prior to Christmas Day! Gifts must be purchased and wrapped before they can be bestowed on friends and family and cookies should be baked as early as possible so you can enjoy them for the next few weeks

Moving to a new office or purchasing an Avaya or NEC phone system requires the same type of planning. Lucky for you, Teltek is your single source solution for these grand endeavors! The start of a new year is an ideal time to consider upgrading your equipment and/or finding more suitable office space.

Teltek’s elite sales team is always available to recommend the best telephone system to meet your telecommunication requirements and get all of your questions answered. Call today for a site survey and system evaluation or request a quote online. After your needs have been properly evaluated, your customized solution will be designed and quoted.

We have offices in Baltimore and Westminster, Maryland and our technicians are able to service phone systems in Maryland, Virginia and Washington, DC.

Our dedicated project managers will ensure that the installation of your voice and data cabling or office phone system happens at just the right moment. We can coordinate a timeline with your office furniture supplier, building manager and general contractors to make the process as efficient as possible. Santa’s workshop would be ten times more productive if those elves were trained by Teltek!

If all you want for Christmas is an awesome phone system or someone to help you install it into your awesome new office, give Teltek a jingle!

Fran B. of the Episcopal Diocese states:

“Mark has already galloped in on his white charger and repaired the problem…. Thank y’all for responding promptly and effectively, again to the damsel in distress! Happy day, Carrie”

As you can see here at Teltek we take great pride in the level of support and customer service that we provide each of our customers. While our technicians don’t have chargers they do respond quickly and alleviate technology distress for many businesses and nonprofits in the Maryland, Virginia and Washington DC, areas. Tell us what your thoughts on customer service now-a-days?

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Over the past few weeks, I have had some surprisingly poor customer service while going about my busy life. I live just seconds from our office in Canton, a downtown neighborhood of Baltimore City, Maryland and as most business owners do, I work a lot of long hours. Consequentially, I dine out a good bit; and when I do, I am very observant about what goes on around me. Our customers will tell you that I am obsessed with reputation, image and customer service when it comes to my business, so I often hold the bar high when I am on the customer side of life.

Last week, 3 of my friends and I were spending the day on the water in the Baltimore Harbor and had the itch for a Maryland staple – crabs and beer. We were within walking distance of 3 crab houses and decided to select one of them because none of the four of us had been there before. As we walked in, I could just tell this was a bad decision, but we sat down anyway.

After a very long wait, a server greeted us and asked to take our order – 2 dozen crabs, a pitcher of beer, fresh steamed corn, French fries and ice waters for the table. We were informed that they did not have ice water available, we would have to purchase bottled water at $2.50 per bottle and against our better judgment, we did. The server returned with a 16 ounce bottle of off-brand water and cups of ice – not off to a good start.

The $80 a dozen crabs came out cold and were not flavored well, the corn was served with artificial squirts vegetable oil butter and the beer was warm and flat. The server did not check back on us and the place was filthy. With the tip this meal cost us $57.00 per person. After that experience, all of us vowed to never go back and make sure to tell everyone we know not to make the mistake we did.

On average, I probably eat crabs 5-6 times a year and figure the average Baltimore resident does close to the same. Basic math shows that I probably spend $285-$342 annually as an individually on this; collectively as a group of four this would be $1,140-$1,368 annually – that means that over the course of the next 10 years, this restaurant will lose somewhere between $11,400 and $13,680 of our business alone… not to mention the damage that the negative word of mouth and Google and Yelp reviews each of us posted… good thing they got their $10 for 4 bottled waters!

Evaluating this experience, here are the mistakes that were made:

• Forcing us to buy a bill of goods that was not necessary; bottled water when we wanted tap
• Not serving quality products: vegetable oil instead of real butter
• Quality control: not having a manager or supervisor checking things like the temperature of the beer, seasoning on the crabs and the cleanliness of the deck  

You will never find this kind of experience with Teltek because we take great pride in the quality of products and service that we deliver!

Like Mr. Bob always said – “screw me once shame on you – screw me twice shame on me!”

If your business needs a new phone system and is looking to save some money, let Teltek get your business into a new NEC DSX phone system today through NEC’s Month Fair Market Value purchase option.

Choose from either a 48 or 60 month 0% interest plan on phone systems $5,000 and up, not including labor.

Lease applications must be received no later than September 30, 2011 and qualifying leases must be funded by January 31, 2012 to qualify for this offer.

If you have any questions, please visit Teltek online or contact Teltek at 1(800)9-TELTEK to get in touch with an Account Executive today!

1-4 pages = $8.00
5-19 pages = $13.50
20-49 pages = $19.50
50-99 pages = $28.50
100-249 pages = $35.50
250-499 pages = $45.00
500-999 pages = $85.00
1000-2999 pages = $125.00
3000+ pages = $250.00

The fee may not be immediately apparent to you.  On the bill it’s included under the “Other Charges” on Page 1 of the bill and the actual description of the fee is found on Page 5 under the heading, “Payments, Credits and Other Charges.” The customer can opt to just receive an abbreviated invoice summary that includes an overview of the charges, important account announcements, and a remittance slip at no charge. The customer can get any other account details via the Paetec website (they have to create a login if they don’t already have one.)

So, if you have noticed an unusual increase in your monthly bill, this may be something you should look into. At the very least, a few trees may be saved in the process.

The Avaya 9500 Series Digital Deskphones, compatible with IP Office R 7.0, comes in two flavors: 9504 for the basic “everyday” user, and 9508 for the business executive or manager who needs just a little more functionality such as more call appearances and a two-way speakerphone. The Avaya 9500 Series represents an upgrade to the Avaya 5400 Series due to the End of Sale that is set to take effect on August 1, 2011. For more information on the Avaya 9500 Series Digital Deskphones contact us at 1-866-9TELTEK

 

This is the 6^th the entry in our NEC DSX Small Business Phone System: Powerful, Affordable, & Flexible Monday blog series. Today we are distinguishing between NEC’s DSX IntraMail and IntraMail Pro Voicemails.

Be sure to check back on the previous 5 blogs:

1. NEC DSX Small Business Phone System: Powerful, Affordable, & Flexible
2. NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2)
3. NEC DSX R.2 Software Dramatically Improves IntraMail Voicemail (2 of 2)
4. Introducing Phone Manager for the NEC DSX40/80/120 Phone System
5. The NEC DSX Cordless DECT Telephone at a Glance

IntraMail is a plug-in “in-skin” full-featured integrated Voice Mail with Automated Attendant for the DSX phone system.  Its powerful automated attendant answers incoming calls and routes them quickly and efficiently through various automated greetings. Dial action tables can be used to quickly direct callers to up to 128 individual or group mail boxes. The NEC IntraMail voicemail comes in the following 3 models: NEC DSX IntraMail 2-Port/8-Hour Voice Mail (PN  1091060), NEC DSX  IntraMail 4-Port/8-Hour Voice Mail (PN 1091011) and NEC DSX IntraMail 8-Port/16-Hour Voice Mail (PN 1091013).

*Ports refers to the # of concurrent callers in voicemail system at one time, hours refers to the total message storage time, all models offer up to 128 mailboxes are compatible across NEC DSX 40/60/120 phone system models.*

Integrated Voice Mail Features:

• Conversation Record
• Answering Machine Emulation
• Caller ID with Return Call
• Soft Keys to guide the display telephone user through the extensive IntraMail feature set

NEC IntraMail Pro offers the same features and 128 mailboxes like IntraMail but doubles the message storage time and provides Email Notification of Voice Messages (voicemail to email). IntraMail Pro comes in the following two models:  NEC DSX IntraMail Pro 4-Port/16-Hour Voice Mail (PN 1091051) and NEC DSX IntraMail Pro 8-Port/32-Hour Voice Mail (PN 1091053)

Note:

Version 3 Software enables NEC IntraMail and IntraMail Pro users to take advantage of the following:

• Expand the capacity of an existing IntraMail up to the maximum 8 ports (see future blog posting)
• Upgrade an existing IntraMail to IntraMail Pro (see future blog posting)

To learn more about NEC DSX Voicemail options contact Teltek or your local NEC Dealer.

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