Teltek kicked off by welcoming the audience and introducing them to a few members of team Teltek and the Avaya and Xima representatives who were present.

The program began with a detailed overview and live demonstration of the Avaya IP Office phone system by Scott Amoros and Sid Rice of Avaya, which was followed by an interactive Q & A.

Attendees enjoyed a lunch of lasagna and salad while Jon Florence of Xima Software provided  information on Chronicall, a new call recording/call accounting product that interfaces with the IP Office phone system.

At the end of the seminar, a business card was chosen for the Kindle Fire drawing and the winner was Tim Foley of Baltimore Business Journal! 

Some of the attendees were quoted as saying the following when asked what their favorite part of the event was:

“The Avaya and Xima reps were very knowldegeable and the product demos were very helpful” Chris F.

“Emphasis on remote workers/the value of it” Courtney B.

“The demonstration of Avaya IP Office” Lauren H.

The seminar was provided to attendees free of charge and invitations were sent to over 4000 contacts.

If you are interested in attending a seminar in the future, please contact Carrie Green at cgreen@myteltek.com

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

Chuck L.
Kirby Insurance Agency
November 2011

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Congratulations to Brian Sanderoff and Randi Botnick for moving  Well Being Holistic Pharmacy and Healing Center to its new home!  The new center is located on the First Floor of Executive Plaza, Building 1, at 11350 McCormick Road, Suite 102, Hunt Valley, MD 21031.

Well Being  offers great supplements, vitamins and holistic products and services at great prices. The store hours are 9-5 Monday through Friday and they will be open on Saturdays from 10-2, starting in December.

Be sure to stop by on Saturday, January 14^th for an Open House celebration with all sorts of product specials, informative talks and the opportunity to hang out together. Visit their website at Well Being Holistic Pharmacy and Healing Center for the details.

Congratulations Brian and Randi from the Teltek team!

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Fran B. of the Episcopal Diocese states:

“Mark has already galloped in on his white charger and repaired the problem…. Thank y’all for responding promptly and effectively, again to the damsel in distress! Happy day, Carrie”

As you can see here at Teltek we take great pride in the level of support and customer service that we provide each of our customers. While our technicians don’t have chargers they do respond quickly and alleviate technology distress for many businesses and nonprofits in the Maryland, Virginia and Washington DC, areas. Tell us what your thoughts on customer service now-a-days?

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This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

Watch the video below to learn more about the Avaya IP Office Phone System

Teltek is proud to be the Mid-Atlantic’s leading communications provider serving Maryland, Washington DC, Northern Virginia and Southern Pennsylvania. We have two local offices in Baltimore and Westminster
Maryland and 50 years of experience of servicing, installing and repairing AT&T, Lucent and Avaya Telephone systems.

For the past half century our vision has been clear:

• Offer only the highest quality products and services
• Be on time, prepared and an expert in what is being installed/repaired 
• Never oversell a customer
• Be a resource – provide exceptional customer service
• Always consider the implications of all systems (phones, cabling, service, and IT)

This may sound simple and a little old-school because it is. The 5 values above are what has differentiated Teltek for the past 15 years and continue to set us apart today. Trust Teltek for your next phone system upgrade or office move.

Click Here to Learn More about Teltek

Click Here to Learn More about Avaya IP Office

Click Here to Learn More about How to Upgrade your Avaya Partner ACS System to Avaya IP Office

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“Thank you to the Teltek team for your quick and responsible telephone repair serviced at Greater Baltimore Committee (GBC) on Friday, 9/9/11. During Dave’s technical performance, he was very courteous in giving detailed information on how the telephone failure occurred and additionally repairing our conference room telephone services. GBC looks forward to your continued services.”

       Sandra P. , Greater Baltimore Committee, September, 2011

To learn more about how Teltek can seport the technical needs of your business or nonprofit check out one of the following links:

• Learn more about Teltek in Baltimore, MD
• Learn about NEC telephone system support
• Learn about voice and data cabling
• Learn about how to save $$ on business phone and internet services

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You can read all about it here!

Congratulations, John!

Over the past few weeks, I have had some surprisingly poor customer service while going about my busy life. I live just seconds from our office in Canton, a downtown neighborhood of Baltimore City, Maryland and as most business owners do, I work a lot of long hours. Consequentially, I dine out a good bit; and when I do, I am very observant about what goes on around me. Our customers will tell you that I am obsessed with reputation, image and customer service when it comes to my business, so I often hold the bar high when I am on the customer side of life.

Last week, 3 of my friends and I were spending the day on the water in the Baltimore Harbor and had the itch for a Maryland staple – crabs and beer. We were within walking distance of 3 crab houses and decided to select one of them because none of the four of us had been there before. As we walked in, I could just tell this was a bad decision, but we sat down anyway.

After a very long wait, a server greeted us and asked to take our order – 2 dozen crabs, a pitcher of beer, fresh steamed corn, French fries and ice waters for the table. We were informed that they did not have ice water available, we would have to purchase bottled water at $2.50 per bottle and against our better judgment, we did. The server returned with a 16 ounce bottle of off-brand water and cups of ice – not off to a good start.

The $80 a dozen crabs came out cold and were not flavored well, the corn was served with artificial squirts vegetable oil butter and the beer was warm and flat. The server did not check back on us and the place was filthy. With the tip this meal cost us $57.00 per person. After that experience, all of us vowed to never go back and make sure to tell everyone we know not to make the mistake we did.

On average, I probably eat crabs 5-6 times a year and figure the average Baltimore resident does close to the same. Basic math shows that I probably spend $285-$342 annually as an individually on this; collectively as a group of four this would be $1,140-$1,368 annually – that means that over the course of the next 10 years, this restaurant will lose somewhere between $11,400 and $13,680 of our business alone… not to mention the damage that the negative word of mouth and Google and Yelp reviews each of us posted… good thing they got their $10 for 4 bottled waters!

Evaluating this experience, here are the mistakes that were made:

• Forcing us to buy a bill of goods that was not necessary; bottled water when we wanted tap
• Not serving quality products: vegetable oil instead of real butter
• Quality control: not having a manager or supervisor checking things like the temperature of the beer, seasoning on the crabs and the cleanliness of the deck  

You will never find this kind of experience with Teltek because we take great pride in the quality of products and service that we deliver!

Like Mr. Bob always said – “screw me once shame on you – screw me twice shame on me!”

JWatson Creative provides the following creative and marketing services to her clients (including Teltek):
Logo & Corporate Identity, Invitations, Posters, Flyers, Postcards, Promotional Mailers, Print & Web Advertisements, Brochures & Collateral Design, Publication Layout & Design, Sales Collateral, Web
Design & Mobile Websites, Branding, Copyrighting, Direct Mail Campaigns, Media Kits, Print & Web Advertisements and Strategy Development.

If your company’s marketing needs a major overall or if you are just looking for a logo to brand your personal blog writings, support another creative and local small business owner. Give Jessica a shout!

Jessica is also an artist who specializes in paintings of colorful cocktails, so check her out at the next art show and get an original while you can still afford one!

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