Teltek would like to welcome the new (and future) tenants of the Liberty Exchange business development in Eldersburg, MD! Located on Liberty Road just west of Rt. 26 and Rt. 32 on the property of the old Freedom Golf Center and Driving Range, St. John’s Properties has constructed the first of three buildings in a new mixed-use space. According to the Carroll County Economic Development, the site will contain 220,000 square feet – a mix of office, flex and complementary retail spaces.
Recently, Teltek came across a very important piece of information that we would like to pass along to our blog readers. Paetec, one of our trusted service providers, has increased their “Paper Invoice Fee” effective, April 1, 2011. Here is the new breakdown:
1-4 pages = $8.00
5-19 pages = $13.50
20-49 pages = $19.50
50-99 pages = $28.50
100-249 pages = $35.50
250-499 pages = $45.00
500-999 pages = $85.00
1000-2999 pages = $125.00
3000+ pages = $250.00
The Avaya 9500 Series Digital Deskphones, compatible with IP Office R 7.0, comes in two flavors: 9504 for the basic “everyday” user, and 9508 for the business executive or manager who needs just a little more functionality such as more call appearances and a two-way speakerphone. The Avaya 9500 Series represents an upgrade to the Avaya 5400 Series due to the End of Sale that is set to take effect on August 1, 2011. For more information on the Avaya 9500 Series Digital Deskphones contact us at 1-866-9TELTEK
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Dave Ricklin is the owner of The Original Game Show Live, a traveling entertainment act that can be seen across Maryland and the surrounding area. In the mock “game show”, crowds are encouraged to play audience participation games modeled after popular TV shows like “Meal or No Meal”, “Family Fight” and “The Price is Accurate” to name a few. Contestants and audience members alike cheer each other on as they compete to win nominal prizes. The games are not about the prizes, though Ricklin’s business is about “ensuring that everyone has a good time and making them feel like they are part of an exciting event”.
Dave has already been featured on ABC2 News and Fox 1370 Sports Radio in Baltimore, MD. Tonight he will be interviewed by a panel of 3 in New York to explain how he got the idea for his business and what encouraged him to take the leap into entrepreneurship.
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This is the fourth of our weekly blogs around the NEC DSX Phone System- a cost effective, reliable, and easy to use PBX/ digital/VOIP telephone system perfect for small businesses.
7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company… don’t let this happen to your business!
After receiving several recent customer inquires at Teltek and attending a web seminar on Avaya call centers for small businesses, I decided to write a blog about it. Below you will find 1) a better understanding of how call centers can improve customer service in your business, 2) how call accounting differs from call center and 3) the fundamentals of what is required to make a call center effective. A future blog will take a deeper look in to Avaya’s Customer Call Reporter (CCR), a cost effective call center for the small business.
NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements.
The Avaya 1400/1600 DSS Module is the perfect accessory for receptionists, assistants, managers and other “navigator” users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This module provides 32 additonal feature keys. Also, 2 DSS Module’s can be combined with an Avaya 1416 deskphone for a total fo 64 feature keys!
Teltek and Avaya have enjoyed a partnership over the past several years that has resulted in delivering top quality equipment and technology to our customer at affordable prices. As a Certified Avaya Business Partner, Teltek has access to the company’s deep set of resources, and we’re able to share those with our clients. We offer Avaya’s latest communications solution like the Avaya IP Office with SIP, Voice Over IP and Nortel phone integration as well as continue to provide support for the legacy AT&T, Lucent and Avaya system.
