Avaya is a major provider of communications products and services (see Table 1). Since finalizing its acquisition of Nortel Enterprise Solutions (NES) in December 2009, the company has made progress restructuring its direct sales organization and growing its indirect sales organizations, diminishing overlap in job responsibilities, reducing head count and minimizing product portfolio overlap with NES offers. Avaya continues to enhance its communications solutions, and has initiated an emphasis on collaboration strategies that include a new range of Avaya Flare devices and user interfaces… check out link to learn more: http://www.gartner.com/technology/media-products/reprints/avaya/vol7/article4/article4.html

Avaya’s Positive rating is based on continued strength in unified communications, telephony, contact center and integration with business processes, even as the continued integration of assets acquired from Nortel, and competition with vendors in the data and collaboration markets remain priorities.

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