This blog is being written as a sequel to the one last week entitled 3 Rules to Live By in Business, where I explained the three rules that Bob Nicoli, my father and the founder of Teltek has built our company upon.
Posts Tagged ‘PA’
3 Mistakes in Customer Service that Can Cost Your Business a Fortune
Wednesday, July 27th, 2011How a Call Center Can Help Your Small Business
Friday, May 13th, 20117 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company… don’t let this happen to your business!Â
After receiving several recent customer inquires at Teltek and attending a web seminar on Avaya call centers for small businesses, I decided to write a blog about it. Below you will find 1) a better understanding of how call centers can improve customer service in your business, 2) how call accounting differs from call center and 3) the fundamentals of what is required to make a call center effective. A future blog will take a deeper look in to Avaya’s Customer Call Reporter (CCR), a cost effective call center for the small business.
NEC DSX R.2 Software Dramatically Improves IntraMail Voicemail (2 of 2)
Monday, May 9th, 2011NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements.
- Peer-to-Peer communication between IP extensions
- NAT Traversal on Any Router
- ATA and SIP Single Line Telephones (SLT) Support
- NEC IntraMail Message Review feature
- Enhanced Cascading Message Notification with IntraMail Pro
- Â Improved maintenance functions when using System Administrator 3.1 software or higher
Avaya’s Positive Financial Position
Sunday, January 17th, 2010Avaya is strong and stable going into 2010; Key financial indicators remain strong, and management is actively engaged.
Moody’s credit agency has noted that Avaya’s management team has made significant strides in improving operating margins, working capital turns and the supply chain since Avaya went private in 2007, and our private equity owners remain actively engaged in the business.