Plantronics Replaces Wired Headset Cable for Avaya Phones

The HIP Cable (P/N#61804-43) used for connecting H-Tops to Avaya 4600 series phones, has been discontinued. Tests have shown that the existing HIC cable (P/N#49323-44) offers more robust compatibility with the EncorePro and SupraPlus lines. Customers should, with immediate effect, be offered HIC cables instead of HIP cables. All support and compatibility documentation have been modified to reflect this change.

Use this cable to directly connect your Plantronics headset to specific Avaya IP Office phones, including the following models: 2410, 2420, 4406, 4412, 4424, 4406D+, 4412D+, 4424D+, 4424LD+, 4610SW, 4620, 4620SW, 4621SW, 5410, 5420, 5610, 5620, 6416D+M, 6424D+M. The Quick Disconnect (QD) capability allows the headset to detach without losing the call.

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Working Hard at Home

Forty years ago, most office workers woke up, ate breakfast, and went to work. At 4:50 pm, they packed up, grabbed their briefcases and motored home.

As the world continues to grow and the workplace changes at a blinding pace, working remote from home has shifted from a concept to the common place for businesses of all shapes and sizes and from industries that include hospitals, accounting firms, financial services and advertising agencies.

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Avaya IP Office Release 6.0 Product Update

Now that Avaya IP Office Release 6.0 has been publically available for a few months now and just about all of the bugs have been worked out we wanted to highlight some of the main benefits.  Release 6.0 introduced new hardware and features to simplify the ordering, deployment, and use of IP Office in small offices below 20 users.  It also supports enhanced capacity and resilience for multi-site installations as well as several new rangers of telephones, and much more. 

IP Office Release 6.0 Features

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Avaya Data Solutions Ad Campaign Launches

Avaya Data Solutions will be prominently featured this month in a series of high- profile advertisements in Wall Street Journal International. This high-impact and aggressive messaging is centered on a quantitative, fact-supported TCO savings comparison versus the market leader. These print ads target high-level executives, particularly CFOs and IT decision makers.

To extend reach to a more technical audience, an alternate version of the ads will appear on a number of IDG online technical sites including CIO.com and networkworld.com. This campaign includes a landing page where customers and prospects can get more information about the Avaya Data Solutions portfolio, review a video customer case study, read the Info-Tech comparison report, find out about the special financing offer, and register for updates.

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Are Your Phones Ready for Life Support?

One thing you may notice lately is that the life expectancy of phone equipment is not what it used to be. The old Bell Atlantic telephone in your grandmother’s home could be used as a hammer, paperweight or doorstop. That’s how tough they were.

Now that technology is improving so rapidly, equipment has to be constructed so that it’s not as expensive – which is great because it means phones are cheaper and can do more! Don’t be fooled, because now they also have a shortened life expectancy.

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6 More Great Questions to Ask When Buying a Phone System

Below are some great questions about mobility, overhead paging, music/advertising on hold, and installation procedures that a new Teltek customer recently asked. As always we thought they would be great to share to our blog readers – Enjoy!

“Can the phone system be set to simply chase a person? Example….ring to cell & desk”

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Facts and benefits of music/messaging on hold

Facts:

  • An estimated 70% of business callers are put on hold.
  • 90% of callers prefer messages on hold over silence or radio.
  • 15% to 20% of callers make purchases based on information they heard on hold.

 Benefits:

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Plantronics Releases New Headset

New Wireless Headset Delivers Brilliant Voice Quality and Extended Mobility for Unified Communications

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Another Happy Teltek Customer

In an effort to stay in touch with our clients and their needs, we asked a few of our clients to offer any comments they had on their Teltek experience. I’d like to share one long-standing customer’s thoughts:

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PAETEC Named to FORTUNE 1000 List of America’s Largest Companies

Company’s 2009 Revenues of $1.58B Earn Rank of #982 on Prestigious Business Listing

FAIRPORT, N.Y. – May 5, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), today
announced that it has been named for the first time to FORTUNE magazine’s prestigious
list of America’s 1000 largest corporations based on annual revenue. Founded in 1998,
PAETEC has rapidly ascended to the FORTUNE 1000 ranking in just its 12th year of its
operations with 2009 annual revenues of $1.580 billion.

“This recognition from FORTUNE magazine as one of America’s largest corporations is
an unmistakable landmark on the path to our success,” said Arunas A. Chesonis,
chairman and CEO of PAETEC. “I would like to thank our employees, our customers,
and our shareholders for the commitment it took to reach this milestone. All of our
stakeholders must know that as we grow in scale and geography, the same customer focused
principles which defined PAETEC when we started the company 12 years ago
will continue to guide us to our next major achievement.”

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