UNIVERGE 360 is NEC’s initiative to help businesses succeed in unifying their business communications and the UNIVERGE® SV8100 Communications Server is a great resource for accomplishing this objective.

The UNIVERGE SV8100 is the ideal system for small to medium-sized businesses that wish to compete on a level playing field and grow their businesses at their own pace. This feature-rich solution is completely scalable and can be expanded to meet present and future communications needs.

The SV8100 supports TDM, IP, video, wired or wireless. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between multiple locations, allowing for seamless, real time communication.

Teltek technician Dave Fedorko was recently certified in the SV8100 and can’t wait to start installing and servicing these machines!

Dave Fedorko

Call Teltek today for more information on the SV8100 or to schedule a site survey and review of your present phone system to determine if this communications solution would be a good fit for your business.

Look back and then look forward. What can you learn from last year and aspire to in 2012? Maybe this is the year you realize you’ve been working too much and finally take that exotic vacation. Spending time in a foreign destination could introduce you to fascinating new cultures and interesting people!

How do you regard your phone system? If you look at it as a meaningless business expense, you may be selling your equipment, and your business, short. Your communications device is a critical link to your customers, vendors, family and friends. It’s a way to exchange information and bring thoughts and ideas together.

If your business phone system is not delivering on these lofty expectations, it might be time to replace it or perhaps expand it to suit your needs. Today’s technology allows communication to be fast, clear and reliable and all of these aspects are necessary for your business to succeed in today’s market.

Consider all the opportunities you have to touch your customers through communication;

*A conference phone or conference bridge that saves participants from having to travel to your office

*Receiving voicemails and faxes through your email so you get messages faster

*Important company news or special offers that play while your customer is on hold

*Wireless headsets and real-time information on call queues, hold times and agent status for your call centers

*Calls that forward to your cell phone so you don’t miss that important update when you’re out of the office

All of these are features that come with sophisticated, yet affordable communications equipment. Teltek is more than just a resource for purchasing Avaya and NEC business phones systems and the accessories that enhance them, we are a trusted solutions provider.

What does it mean to be a solutions provider? We want to hear what is not working for you and then consult with you to find a suitable remedy. Everyone here at Teltek wishes you a worry-free and prosperous new year, call us today to find out how you can achieve that for your business in 2012!

“I messed up. I owe you an explanation.

It is clear from the feedback over the past two months that
many members felt we lacked respect and humility in the way we announced the
separation of DVD and streaming and the price changes. That was certainly not
our intent, and I offer my sincere apology. Let me explain what we are doing.

For the past five years, my greatest fear at Netflix has
been that we wouldn’t make the leap from success in DVDs to success in
streaming. Most companies that are great at something – like AOL dialup or
Borders bookstores – do not become great at new things people want (streaming
for us). So we moved quickly into streaming, but I should have personally given
you a full explanation of why we are splitting the services and thereby
increasing prices. It wouldn’t have changed the price increase, but it would
have been the right thing to do.

So here is what we are doing and why.

Many members love our DVD service, as I do, because nearly
every movie ever made is published on DVD. DVD is a great option for those who
want the huge and comprehensive selection of movies.

I also love our streaming service because it is integrated
into my TV, and I can watch anytime I want. The benefits of our streaming
service are really quite different from the benefits of DVD by mail. We need to
focus on rapid improvement as streaming technology and the market evolves,
without maintaining compatibility with our DVD by mail service.

So we realized that streaming and DVD by mail are really
becoming two different businesses, with very different cost structures, that
need to be marketed differently, and we need to let each grow and operate
independently.

It’s hard to write this after over 10 years of mailing DVDs
with pride, but we think it is necessary: In a few weeks, we will rename our
DVD by mail service to ‘Qwikster’. We chose the name Qwikster because it refers
to quick delivery. We will keep the name ‘Netflix’ for streaming.

Qwikster will be the same website and DVD service that everyone
is used to. It is just a new name, and DVD members will go to qwikster.com to
access their DVD queues and choose movies. One improvement we will make at
launch is to add a video games upgrade option, similar to our upgrade option
for Blu-ray, for those who want to rent Wii, PS3 and Xbox 360 games. Members
have been asking for video games for many years, but now that DVD by mail has
its own team, we are finally getting it done. Other improvements will follow. A
negative of the renaming and separation is that the Qwikster.com and
Netflix.com websites will not be integrated.

There are no pricing changes (we’re done with that!). If you
subscribe to both services you will have two entries on your credit card
statement, one for Qwikster and one for Netflix. The total will be the same as
your current charges. We will let you know in a few weeks when the Qwikster.com
website is up and ready.

For me the Netflix red envelope has always been a source of
joy. The new envelope is still that lovely red, but now it will have a Qwikster
logo. I know that logo will grow on me over time, but still, it is hard. I
imagine it will be similar for many of you.

I want to acknowledge and thank you for sticking with us,
and to apologize again to those members, both current and former, who felt we
treated them thoughtlessly.

Both the Qwikster and Netflix teams will work hard to regain
your trust. We know it will not be overnight. Actions speak louder than words.
But words help people to understand actions.

Respectfully yours,

Reed Hastings
Co-Founder and CEO
Netflix

p.s. I have a slightly longer explanation along with a video posted on our blog, where you can also post comments.

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We can all take something away from Netflix’s mistake and follow-up “mea culpa”. No one is infallible; when a company makes a mistake, from a one man shop to a small business to a large corporation, it’s all about reacting quickly,  owning up to the error,  apologizing, and making it right.  Not acknowledging the problem exists – or even worse, denying it – only makes things worse.  Arthur Andersen and Enron, anyone?

Like Netflix, Teltek has been proactive in responding to customer feedback.  We strive to provide the outstanding service our clients deserve, and look for ways to improve not only our day to day practices but also the technology and products we offer.

Comment or shoot us an email with suggestions or kudos!

For nonprofits and public agencies struggling to balance budgets and meet an increasing demand for technology, financing critical investments through grant funding is an ideal way to meet these two objectives. If you haven’t already, it’s time to start a grant-seeking plan to identify and pursue the $400 billion-plus in federal, state and foundation funding available each year.

The Process is as Simple as 1, 2, 3

1. Start by contacting Teltek, Avaya’s distinguished Mid-Atlantic Business Partner at 1.866.9.Teltek or sales@myteltek.com  
2. Submit a simple Information Collection Tool (ICT) where you describe how your organization benefits from the project and what measurable outcomes you wish to achieve
3. Approximately one week after the ICT is submitted, you will receive a Grants Research Report from our grant consultant describing the available grant opportunities.

About Teltek:

Teltek Systems, Inc. is a second generation; family owned and operated telecommunications solutions integrator. As a Certified Avaya Business Partner, Teltek’s knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place. Teltek distinguishes themselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling and local, long distance & internet brokerage services.

 
About Avaya:

Avaya delivers Intelligent Communications solutions that enable companies to transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

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You can read all about it here!

Congratulations, John!

For more information on Teltek’s products and services, contact one of our knowledgeable and friendly Account Executives at 1-866-9-TELTEK.

Check out the video of their live broadcast from the New York Stock Exchange. Congratulations Plantronics on all of your successes and Happy Birthday from all of us here at Teltek in Maryland!

Plantronics Celebrates 50 Years at NYSE (Great Intro)
Plantronics Rings NYSE Closing Bell

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New telecommunication solutions brought to you by Teltek and Avaya

Avaya is offering their Trade-In Trade-Up program that gives you cash for your old phones and systems when trading up to a new Avaya communication solution.  This like-for-like program (example: return 50 phones and potentially get cash for 50 phones) does not limit the quantities to be considered to participate.  Not only is Avaya helping their valued customers reduce investments in new technology, but the program also ensures the proper disposal of used equipment adhering to the National and Avaya environmental standards requirements.

Telephones and systems that qualify for the Trade-In program may include:

•        Avaya/Nortel
•        CISCO/Rolm
•         Siemens
•        Intertel/Mitel
•        And others!

For information on product availability, pricing and order placement, call Teltek today at 1.866.9TELTEK

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Baltimore CASH Campaign had an Avaya IP Office phone system so the Teltek team was able to program the system and work with service providers to initiate a rapidly deployed call center in their Baltimore office for a short interum basis: calls were distributed to different hunt groups during the day for better access, overflow calls went into a voicemail that was regularly checked, and after hour callers were prompted that they were experiencing higher call volume and would get back to them within a certain period of time.  Once the call center in Tulsa was back online and working, Teltek worked with their service provider again to reroute the number and forward the number back to the call center.  Simultaneously, Teltek was working with inclement weather conditions in Baltimore, Maryland and employees, working remotely from their own homes, were able to support Baltimore CASH Campaign.

Teltek is a family owned and operated telecommunications provider specializing in business PBX and VoIP telephone systems in Maryland, DC and Northern Virginia.  Certified Avaya and NEC technicians , dedicated project managers, in-house voice and data cabling crews and a strong understanding of negotiating phone and internet service are all attributes which keep Teltek customers loyal for a lifetime!

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