Posts Tagged ‘Phone Systems’

Have Nortel Phones? Avaya Now Supports Them!

Thursday, March 24th, 2011

 

 Do you have office phones that looks similiar to these?

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DC Commercial Real Estate Firm Gives Teltek Raving Reviews

Tuesday, February 22nd, 2011

“As a newly formed commercial real estate firm, communication is fundamental to our success. When we moved offices and found that our contracted provider could not get our [AT&T Merlin Legend] phone system up and running, it was a dire situation that was remedied by Carrie and Dave. I cannot express how wonderful and relieving it was to speak to two genuinely nice human beings, after 5:30 who calmly, efficiently, explained the phone system and what was going to be done to fix it.

The day of, Carrie was wonderful in keeping me informed of the timing and arrival of Dave. Dave was wonderful in getting the phones up and running and taking the time (after normal business hours) to train me on the system.  There was one issue getting into a voicemail the next day, and Carrie connected me to Dave who walked me through the voicemail set up without having to be on site.

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Avaya Expands Conference Room Presence

Tuesday, January 18th, 2011

Terms and Conditions: Please read the following terms and conditions carefully as there are several aspects of this contract which are the customer’s responsibility and will result in additional charges if they are overlooked. (Initialing is required on new telephone systems and system relocations only)

Cabling:

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Teltek Receives Positive Reviews

Wednesday, January 12th, 2011

“It is a pleasure to do business with Chris Nicoli and the team at Teltek. They do a great job of understanding their clients’ needs, choosing the right technology to meet those needs, and implementing it in a professional and timely manner. Honesty, Integrity, and a-job-done-right are just a few words to describe what you can expect from  Teltek.”

Jarrett Cummings, Datel Software Solutions, LLC

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Business Phone System Headset Discontinued

Friday, December 17th, 2010

Plantronics will be discontinuing the  Audio 480 (77267-XX) and Audio 480 USB (77681-XX) headsets.  Last order date will be February 15, 2011 or while supplies last. While there is no direct product replacement, please offer your customers one of Plantronics other portable headsets such as the .Audio 476 (81962-XX) DSP Digital USB foldable stereo headset.

Click here to learn more about Plantronics Headsets for your phone system.

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Avaya Caters New Phone to Small Business Customers

Thursday, December 16th, 2010

The 1400 Series Digital Deskphones family is designed for the same user profiles as the 9600 Series IP Deskphones or the 1600 Series IP Deskphones. By providing a range of endpoints covering the differing needs of users, Avaya makes it possible for companies to equip their workforce with deskphones that look great, sound better, enhance productivity, and turn communications into a competitive advantage. With similar industrial design, the 1400 Series Digital Deskphones, 1600 Series IP Deskphones and the 9600 Series IP Deskphones may be deployed in mixed environments or on their own, delivering:

• Digital telephones for the value-oriented customer

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Avaya IP Office Partner Edition: New and Easy to Use Programming

Wednesday, December 8th, 2010

A little shout-out to Avaya….  For we techs, the days of explaining the nuances of pressing Feature 15 pound pound star pound are over.

I can probably speak for most techs when I say that throughout the years of installing telephone systems, working with tech savvy customers is something we’ve typically preferred.  Whenever a non-savvy client wanted to make even the smallest programming changes to their switch (and do it themselves) we techs grew just a bit nervous — as we’ve seen the adage “a little knowledge is a dangerous thing” prove itself accurate time and time again.

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Multi-Tech Voice over IP Announcement

Monday, December 6th, 2010

Multi-Tech announces the continued availability of the 1-, 2- and 4-channel MultiVOIP voice over IP gateways. The ongoing demand for Multi-Tech voice over IP gateways has provided us an opportunity to re-evaluate the product near-end-of-life notification issued in July 2010 and announce that these MultiVOIP analog gateways and MultiVOIP FX SIP gateways will continue to be offered in the Multi-Tech product offering.

The attached Worldwide Product Announcement provides a complete overview of the products and services that will continue to be available.  

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Avaya/Plantronics Headset Discontinued

Sunday, December 5th, 2010

Plantronics headset model AWH 55 designed to support Avaya telephones has been discontinued and replaced by the Plantronics CS 55 Wireless Headset. This new model now also requires an Electronic Hook Switch (EHS) adaptor to eliminate the need of the HL10 handset lifter from earlier models.  Click here to see Plantronics Headsets Transition Guide which shows the adapters or other equipment that is necessary for the headsets with the different phone series. You can also see below how the EHS Adaptor interfaces Avaya phone models. Note:  The adaptor plugs into the headset in two places and one on the phone; there is also  a second piece that then plugs into the adaptor and the actual phone. When contacting support to install your new Plantronics headset and EHS adaptor they will need which phone model you are trying to interface: Avaya 1408 or 1416, Avaya 1600 Series IP Phones or Avaya 9600 Series IP Phones.

Teltek is a certified Plantronics dealer serving Maryland, DC, Northern Virginia, Southern Pennsylvania, Southern Delaware, and Eastern West Virginia.  If you have any additional questions or need service or support on your Plantronics Headsets or telephone system please contact one of our consultants at 1.866.9.Teltek.

Avaya IP Office Release 6.1 Software Released

Monday, November 29th, 2010

Avaya is delighted to announce the launch and availability of IP Office Release 6.1.  This version introduces additional telephones and telephone features, Small Community Network (SCN)

Management enhancements, SIP and other core features, as well as many IP Office applications improvements.

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