Teltek attended the 33rd Annual Westminster Fallfest, a celebration that draws over 40,000 people to historic downtown Westminster for Carroll County’s largest community charity event.
Posts Tagged ‘Telecommunications Provider’
Teltek Attends Westminster’s Fallfest
Monday, September 26th, 2011Teltek Offers 0% on New NEC DSX Systems
Monday, June 20th, 2011
If your business needs a new phone system and is looking to save some money, let Teltek get your business into a new NEC DSX phone system today through NEC’s Month Fair Market Value purchase option.
Not Even a Blizzard Will Stop Teltek from Keeping a Call Center Open
Tuesday, March 29th, 2011During the height of tax season, One of Teltek’s clients Baltimore CASH Campaign utilizes the resources of a remote call center in Oklahoma to assist more individuals then their permanent staff can support. The winter of 2011 left Tulsa, OK buried in snow and without power and telephone lines for several days, which in turn caused callers to receive numerous error messages. Teltek was contacted to address the issue and initiated a meeting to discuss the systems current set up and how the system would have to be set up for afterhours calls to handle the influx of calls. This was important as the Call Center in Tulsa was not expected to be back online until almost three (3) full business days later.
Baltimore CASH Campaign had an Avaya IP Office phone system so the Teltek team was able to program the system and work with service providers to initiate a rapidly deployed call center in their Baltimore office for a short interum basis: calls were distributed to different hunt groups during the day for better access, overflow calls went into a voicemail that was regularly checked, and after hour callers were prompted that they were experiencing higher call volume and would get back to them within a certain period of time. Once the call center in Tulsa was back online and working, Teltek worked with their service provider again to reroute the number and forward the number back to the call center. Simultaneously, Teltek was working with inclement weather conditions in Baltimore, Maryland and employees, working remotely from their own homes, were able to support Baltimore CASH Campaign. (more…)
Teltek Offers To Save Maryland Nonprofits Money On Telephone Service
Thursday, January 20th, 2011
Teltek – Small Business, Big Value
Monday, January 10th, 2011When researching companies to install and support your telephone system, the size of the business who will be servicing you is something to consider.
Some business live by the mantra “get big fast”; big possibly translating to deeper pockets, and being faster and servicing more clients. But, the value that these traits offer to their customers is only a perceived value.
Considerations When Evaluating a Hosted PBX (VoIP) Provider
Sunday, September 19th, 2010This is the second half of a two part article on hosted PBXs. Click here to read Hosted Phone Systems VS Premise Based PBXs written on September 12, 2010.
- Ensure that the proposal they are providing you with is complete; this proposal looks like they are just providing you with the cost to rent/lease the equipment. Typically, there is also a monthly fee for the hosted PBX service, which would include usage, a cost to install it and some companies even charge to make administrative changes.
- What is the total cost of ownership (equipment rental, installation, maintenance, reoccurring hosted PBX fees/usage, additional internet service (bandwidth) and taxes/fees?). Will they increase this during your contract period?
- What is their guarantee? i.e. if you are having problems, how do they plan to resolve them? If they can’t find a resolution, what is the out-clause on the contract? This is typically called a SLA or Service Level Agreement which will specify predetermined ways to remedy service issues.
- Who else in the area are they working with? References are huge, consider other companies your size, or from your industry – call them and find out what their level of satisfaction is. Due your own research as well, get online and Google® the company and see what reviews and other information that you can find.
- Do they have their own technicians doing the installations, ongoing moves, ads and changes, or is it outsourced to a 3rd party? Also, is there a cost for any of this? What is the typical procedure to request a change and how long do you need to wait?
- What features are included? Which ones do you need to pay more for (i.e. voicemail to email, mobility, Outcalling, etc.)?
- What technology are they using: for their hosted PBX system, the phones that will be on your desk, the service providers that will deliver the internet service, and the data center which is so crucial to provide guaranteed uptime?
- Most important – are they providing you a managed and dedicated internet connection? There are two ways to install hosted PBX; 1) is with managed internet, this is essentially guaranteeing your connection back to their office (some form of a point-to-point T1, MPLS or fiber connection) or 2) using the public internet. When the public internet is used, the cost is significantly cheaper, but there is no quality of service because it is out of everyone’s control and there is no way to provide any guarantees.
6 Questions to Ask When Buying a Small Business Phone System.
Wednesday, September 15th, 2010Below are questions asked when buying a small business phone system; as always we thought they worth sharing.
What is the disruption if we don’t have the overtime effort?
Plantronics Replaces Wired Headset Cable for Avaya Phones
Wednesday, September 8th, 2010The HIP Cable (P/N#61804-43) used for connecting H-Tops to Avaya 4600 series phones, has been discontinued. Tests have shown that the existing HIC cable (P/N#49323-44) offers more robust compatibility with the EncorePro and SupraPlus lines. Customers should, with immediate effect, be offered HIC cables instead of HIP cables. All support and compatibility documentation have been modified to reflect this change.
Use this cable to directly connect your Plantronics headset to specific Avaya IP Office phones, including the following models: 2410, 2420, 4406, 4412, 4424, 4406D+, 4412D+, 4424D+, 4424LD+, 4610SW, 4620, 4620SW, 4621SW, 5410, 5420, 5610, 5620, 6416D+M, 6424D+M. The Quick Disconnect (QD) capability allows the headset to detach without losing the call.
Working Hard at Home
Tuesday, September 7th, 2010Forty years ago, most office workers woke up, ate breakfast, and went to work. At 4:50 pm, they packed up, grabbed their briefcases and motored home.
As the world continues to grow and the workplace changes at a blinding pace, working remote from home has shifted from a concept to the common place for businesses of all shapes and sizes and from industries that include hospitals, accounting firms, financial services and advertising agencies.
PAETEC’s SIP Trunking Solution Now Rated “Avaya Compliant”
Friday, September 3rd, 2010FOR IMMEDIATE RELEASE
VoIP application is certified compatible with Avaya IP Office Solutions
FAIRPORT, NY – August 24, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), a