From their website: “Families enjoy our festival midway and rides, while others come for the great food, unique shopping, and heart-stopping entertainment. Our event begins with a parade, followed by four days of non-stop fun.

Fallfest is more than a festival midway or great place to find one of a kind crafts and gifts. It’s an exciting time to share with our families and friends, and at the same time, give back to our great community.”

Teltek was happy to be at the event, giving out balloons, candy, and other gifts to all ages. We look forward to returning next year!

If your business needs a new phone system and is looking to save some money, let Teltek get your business into a new NEC DSX phone system today through NEC’s Month Fair Market Value purchase option.

Choose from either a 48 or 60 month 0% interest plan on phone systems $5,000 and up, not including labor.

Lease applications must be received no later than September 30, 2011 and qualifying leases must be funded by January 31, 2012 to qualify for this offer.

If you have any questions, please visit Teltek online or contact Teltek at 1(800)9-TELTEK to get in touch with an Account Executive today!

Baltimore CASH Campaign had an Avaya IP Office phone system so the Teltek team was able to program the system and work with service providers to initiate a rapidly deployed call center in their Baltimore office for a short interum basis: calls were distributed to different hunt groups during the day for better access, overflow calls went into a voicemail that was regularly checked, and after hour callers were prompted that they were experiencing higher call volume and would get back to them within a certain period of time.  Once the call center in Tulsa was back online and working, Teltek worked with their service provider again to reroute the number and forward the number back to the call center.  Simultaneously, Teltek was working with inclement weather conditions in Baltimore, Maryland and employees, working remotely from their own homes, were able to support Baltimore CASH Campaign.

Teltek is a family owned and operated telecommunications provider specializing in business PBX and VoIP telephone systems in Maryland, DC and Northern Virginia.  Certified Avaya and NEC technicians , dedicated project managers, in-house voice and data cabling crews and a strong understanding of negotiating phone and internet service are all attributes which keep Teltek customers loyal for a lifetime!

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Still trying to get over the economic hump?     

Are you tired of being bombarded by telemarketers claiming to save you money by switching telephone service providers? Teltek, an independent consultant for multiple telephone and internet service companies, is offering free communication bill reviews and audits for Maryland and Washington DC Nonprofits. By identifying unnecessary charges and educating organizations about various new technologies, it is possible for most organizations to save 10-40%  per month – oftentimes without having to switch providers.     

The process is simple:     

• Identify objective and assess current technology
• Gather communications bills  
• Review charges, overages and unnecessary features
• Contact existing service provider & request additional proposals
• Create comparative matrix
• Discuss the pros and cons of each offering
• Request the necessary changes
• Assist with contracts and implementation

 Note: Organizations spending $500 or more per month will receive the most benefit from this service.     

 To learn more contact Teltek at 410.552.6580
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Some business live by the mantra “get big fast”; big possibly translating to deeper pockets, and being faster and servicing more clients.  But, the value that these traits offer to their customers is only a perceived value. 

Although a larger telecom company may offer an initial lower price than a smaller company, take a close look at your quote.  Did they include all necessary modules and components to ensure that your phone system is functioning as promised (i.e. voicemail, cabling, licensing)?  Are they integrating all of the services you need to ensure successful operations (i.e. phone and internet service, etc.)?  Does the given price include some sort of maintenance should your system go down?  This lack of attention to detail will always cost the customer, whether it is money out of pocket, lost sales opportunities, lost employee productivity, or client dissatisfaction. 

Teltek is of a different mindset – “think big, stay small”; being small translates to quicker decision-making, more flexibility, and increased customer interaction.  During a difficult economy, it is our innovative and entrepreneurial spirit, dedication to honesty, and commitment to excellence that allows Teltek to remain a trusted authority in our field. 

The comparison boils down to quantity of work versus quality of work.  In the world of “bigger is better”, Teltek proves that great things come in small packages.  If you’re looking for a telecommunications company that knows its business, and services what it sells, give Teltek a call at 1.866.9 TELTEK.

• Ensure that the proposal they are providing you with is complete; this proposal looks like they are just providing you with the cost to rent/lease the equipment. Typically, there is also a monthly fee for the hosted PBX service, which would include usage, a cost to install it and some companies even charge to make administrative changes.
• What is the total cost of ownership (equipment rental, installation, maintenance, reoccurring hosted PBX fees/usage, additional internet service (bandwidth) and taxes/fees?). Will they increase this during your contract period?
• What is their guarantee? i.e. if you are having problems, how do they plan to resolve them? If they can’t find a resolution, what is the out-clause on the contract? This is typically called a SLA or Service Level Agreement which will specify predetermined ways to remedy service issues.
• Who else in the area are they working with? References are huge, consider other companies your size, or from your industry – call them and find out what their level of satisfaction is. Due your own research as well, get online and Google® the company and see what reviews and other information that you can find. 
• Do they have their own technicians doing the installations, ongoing moves, ads and changes, or is it outsourced to a 3^rd party? Also, is there a cost for any of this? What is the typical procedure to request a change and how long do you need to wait?
• What features are included? Which ones do you need to pay more for (i.e. voicemail to email, mobility, Outcalling, etc.)?
• What technology are they using:  for their hosted PBX system, the phones that will be on your desk, the service providers that will deliver the internet service, and the data center which is so crucial to provide guaranteed uptime?
• Most important – are they providing you a managed and dedicated internet connection? There are two ways to install hosted PBX; 1) is with managed internet, this is essentially guaranteeing your connection back to their office (some form of a point-to-point T1, MPLS or fiber connection) or 2) using the public internet. When the public internet is used, the cost is significantly cheaper, but there is no quality of service because it is out of everyone’s control and there is no way to provide any guarantees.

Here at Teltek we have spent a lot of time over the past year analyzing hosted PBX technology and providers as I have seen the technology evolve; some providers are extremely successful but many are not. If you are seriously looking at this new technology to run one of the most critical systems of your business I would plan to either hire a consultant or to invest a significant amount of time and effort to doing research and ensuring that you are fully aware of what to expect.

I know I have provided you with a lot of information here and hope that it assisted in making your decision of which direction to go. Should you choose not to purchase hosted PBX technology, my recommendation would be to buy, rent, or lease an Avaya, Mitel, or Cisco phone system from a local vendor. For your particular needs,  I think if you stick to one of those brands it really doesn’t matter which system you end up with; you want to invest more time into selecting a vendor that has a proven history of supporting their clients’ total communications needs. As your organization grows, changes, or requires new technologies, you will need to have a reliable vendor that will not only provide you with what you are asking for, but assess your needs, make recommendations and work with your other vendors to integrate the solution properly.

Teltek, as you know, has provided communications architecture consulting, telephone system installation, maintenance, and cabling for over 50 years. We also source the best and most competitive phone and internet service companies for our clients and work with their existing technology vendors to ensure a seamless and cost competitive end product.

For more information click here:

• Hosted PBX phones systems in Maryland, DC, VA, or PA
• More information about Teltek, for Avaya products and repairs
• Free onsite telecommunications support   

What is the disruption if we don’t have the overtime effort?

A:  There will be a fairly large disruption due to the network room clean-up and cabling modifications required – I would estimate about 4-6 without phones/computers.

What is saved?

A;  We will plan the installation around your schedule so as much of the work that can be completed during normal business hours will be done then. This way only the items that would cause downtime to your systems would be addressed after normal business hours conserving cost. The majority of our configuration and system programming is completed at our office, so when we arrive at your office we simply need to set the phones out and make the modifications to your cabling and mount the rack to the wall.

Can anyone answer the phones from their desk with no attendant at the front desk?

A:  Yes we can program the system a number of different ways to support that (i.e. the receptionist can log in and out when she is there, specified people can be in a hunt group that get the calls after a delay, a secondary receptionist is assigned, etc.). Our technician will spend 2-3 hour prior to the installation reviewing what we call “cutsheets” to determine and advise you how best to integrate the new system into your business practices.

Confirm the Front door interface is included, [we] remembered that it was.

A:  Yes it was. Before we were to move forward I would like to stop back out briefly with the technician assigned to your account so that we can run through everything one final time just to ensure that I have everything accounted for and accurate – we try very hard not to have any unexpected changes orders. 

Are we adding the second fax line to the phone system, for a total of 5 phone lines?

A:  That certainly will not be a problem, but would be a topic to finalize with the technician depending on what you are looking to accomplish by doing this. The way the system is configured today you can support 4 analog lines and a full PRI.

What is the assumption of the proposal analog lines or T1 / PRI?

A:  The configuration is for a PRI to be used as the primary service, but we always configure analog lines in addition as back up. Because of he known service outages in your area this is a subject that we would want to discuss in more detail ensuring that you are fully aware of the features and benefits of T1/PRI vs. Analog POTS lines before you make a decision.  

Our primary phone line died today; [our service provider] is checking the status – We will be making a decision shortly.

If this does not get resolved quickly please let me know and we will be happy to assist; we look forward to working with you on this project.

Teltek is a second generation, family owned and operated telecommunications integrator and certified Avaya Business Partner and NEC Dealer.  Our knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place.  We distinguish ourselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling, and local, long distance & internet brokerage services. Serving Maryland, Washington, DC, Virginia, Pennsylvania and other surrounding areas, trust Teltek to coordinate your next phone system repair, cabling project, system installation or office relocation.

Use this cable to directly connect your Plantronics headset to specific Avaya IP Office phones, including the following models: 2410, 2420, 4406, 4412, 4424, 4406D+, 4412D+, 4424D+, 4424LD+, 4610SW, 4620, 4620SW, 4621SW, 5410, 5420, 5610, 5620, 6416D+M, 6424D+M. The Quick Disconnect (QD) capability allows the headset to detach without losing the call.

Source: Plantronics Dealer Connect Newsletter and Plantronics Website

Teltek is a second generation family owned and operated Telecommunications Company serving the Baltimore and Washington, DC metropolitan areas. As authorized Plantronics, Avaya, and NEC dealers we specialize in helping our clients find the right telecommunications solution that fits their business. To learn more about Teltek click one of the links below.

Click below to learn more about the following products:

• Plantronics Headsets
• Headsets for Avaya Phones
• Small business phone systems in Maryland

As the world continues to grow and the workplace changes at a blinding pace, working remote from home has shifted from a concept to the common place for businesses of all shapes and sizes and from industries that include hospitals, accounting firms, financial services and advertising agencies.

The ability to work remotely presents numerous positive advantages. For example, instead of having to hire multiple full-time employees, house them in an office, provide parking places, coffee services, etc., many companies hire part time workers who can work remotely – there’s no need for building more cubicles, adding computers or renting more office space.

Working from home has a great appeal to the next generation of workers: the millenials. They’ve been brought up on computers and think and work differently than any other generation before them. They’re not your normal 9-5 workers!

Offering the ability to work from home, whenever they can, is a huge plus for a company – and might be the determining factor for hiring young talent away from a competitor! In addition, this ability positions your company as being aware of the current trends and smart enough to use them correctly.

Working remotely greatly reduces sick days and lost time due to inclement weather – anyone on the East Coast remember the Snowmageddon? Even if the roads are closed, your employees can work from home, keeping projects on time and profits up.

At Teltek, we offer several services that can help your office make the transition to working remotely – whether it’s from an employee’s home office or a sales force that is constantly traveling on the road, but needs to have instant access to your company’s database.

Our relationships and business partnerships with several service providers allow us to provide more savings for our clients. If you’re interested in offering current, and future, employees the ability to work remotely from the office, request a free quote today!

Teltek is a second generation, family owned and operated telecommunications integrator and certified Avaya Business Partner and NEC Dealer.  Our knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place.  We distinguish ourselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling, and local, long distance & internet brokerage services. Serving Maryland, Washington, DC, Virginia, Pennsylvania and other surrounding areas, trust Teltek to coordinate your next phone system repair, cabling project, system installation or office relocation.

VoIP application is certified compatible with Avaya IP Office Solutions

FAIRPORT, NY – August 24, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), a

FORTUNE 1000 company which provides data, voice, and Internet solutions to business-class customers nationwide, today announced that its Dynamic IP product with SIP Trunking has been certified compliant with the IP Office 6.0 PBX from Avaya, a global leader in enterprise communications systems, software and services. PAETEC has also previously been certified on the enterprise-level Avaya Aura™ Communications Manager and Avaya Aura™ SIP Enablement Services.

SIP Trunking, short for Session Initiation Protocol, converges data, voice, and Internet communications onto a single high-speed, IP network that establishes the foundation for advanced communications capabilities. Certifying the interoperability of equipment such as the Avaya IP Office and IP networks ensures that businesses can achieve the full benefits of advanced collaboration capabilities. PAETEC’s award-winning SIP trunking ensures the immense capabilities and efficiencies of VoIP while allowing customers to choose the bandwidth that truly meets their requirements, from a T-1 to DS-3, Ethernet or greater.

 Other benefits of PAETEC’s SIP Trunking service include:

• Standard G.729 Compression that can significantly increase the number of high-quality voice circuits within a single T-1 compared with traditional Primary Rate Interfaces (PRIs).
• Quality of Service (QoS) capabilities that prioritize voice signals over data. When no voice signals are present, all available bandwidth can be used for data.
• VoIP-to-TDM voice conversion provided within the network, requiring less equipment for the end user.
• Unlimited and free site-to-site calling between Dynamic IP locations.
• Site-to-site voice and data sharing that is protected from the public Internet.
• Virtual Telephone Numbers (VTNs) to give a business a virtual presence with a ten digit phone number in any market where PAETEC offers SIP services.
• Customers can also manage their own service in real-time through PAETEC’s secure online Customer portal. The application now is compliance-tested by Avaya for compatibility with the IP Office 6.0.

“This compliance testing from Avaya will be very well received by our many partners who sell the Avaya product line,” said John Chapman, PAETEC senior vice president of marketing.

“Using open and standards-based platforms such as SIP ensures seamless communication from the desktop throughout and beyond PAETEC’s IP-network, now providing business communication efficiency that was unimaginable a few years ago.”

PAETEC is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Platinum member of the program, PAETEC is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Partners like PAETEC help ensure that Avaya customers receive the most value from their systems,” said Eric Rossman, vice president, developer relations, Avaya. “PAETEC’s commitment to service and inherent expertise with Avaya’s architecture allows our customers to further benefit from the capabilities of IP and SIP.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect. Click here more information about Avaya products and services in Maryland.

About PAETEC

PAETEC (NASDAQ: PAET), a FORTUNE 1000 company, is personalizing business communications for medium and large businesses, enterprise organizations and institutions across the United States. We offer a comprehensive suite of IP, voice, data, and Internet services, as well as enterprise communications management software, network security solutions, CPE, and managed services. For more information, visit www.paetec.com. Click here to order Paetec’s SIP Service in the Baltimore-Washington, DC area.

Source: Paetec Channel Partner Email

About Teltek:

Teltek is a second generation, family owned and operated telecommunications integrator and certified Avaya Business Partner and NEC Dealer.  Our knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place.  We distinguish ourselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling, and local, long distance & internet brokerage services. Serving Maryland, Washington, DC, Virginia, Pennsylvania and other surrounding areas, trust Teltek to coordinate your next phone system repair, cabling project, system installation or office relocation. Click here to learn more about SIP Services in MD.