Posts Tagged ‘unified communications’

6 Questions to Ask When Buying a Small Business Phone System.

Wednesday, September 15th, 2010

Below are questions asked when buying a small business phone system; as always we thought they worth sharing.

What is the disruption if we don’t have the overtime effort?

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Hosted Phone Systems VS Premise Based PBXs

Sunday, September 12th, 2010

The pros, cons, and considerations to this new technology

Recently I was asked to help evaluate a client’s options for phone systems; they were looking for assistance in how to decide between the Avaya IP Office phone system and a hosted PBX system from their current phone and internet service provider.  I thought our blog readers may be interested in (and benefit from) our analysis.

I had a chance to review the proposal that you sent over and wanted to take the opportunity to provide you with some feedback on how to make a decision on which system to purchase.

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Don’t Hold the Phone System!

Tuesday, August 10th, 2010

When was the last time you took a good look at your current telephone system?  Is it old, outdated, or not working to the best of its ability?  Is your system helping your business become more profitable, or are you losing business due to phone service outages and inefficient incoming call routing?

Technology moves and changes at an incredible speed – and so do the demands of your customers. If your phone system can’t keep up, you’re probably missing out on conversations that could turn into huge sales.

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Avaya IP Office Release 6.0 Product Update

Monday, August 2nd, 2010

Now that Avaya IP Office Release 6.0 has been publically available for a few months now and just about all of the bugs have been worked out we wanted to highlight some of the main benefits.  Release 6.0 introduced new hardware and features to simplify the ordering, deployment, and use of IP Office in small offices below 20 users.  It also supports enhanced capacity and resilience for multi-site installations as well as several new rangers of telephones, and much more. 

IP Office Release 6.0 Features

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2010 Business Communications Trends

Thursday, January 14th, 2010

Avaya’s releases Top 5 Communications Trends for 2010

Avaya Canada Corp. late last week released what it says are the “top business communications trends for the year.” A description from the company on each appear below:

1. Contact centres adopt social media: Customers will initiate more company interactions via social media tools such as Facebook and Twitter. In 2010, more businesses will embrace mining of the social network, capturing new opportunities to provide service, address issues and promote sales.

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