Teltek's Services
Sales
If you are moving or just ready for an upgrade, trust Teltek to provide you with a customized communications solution that will give your company a competitive advantage and your customers the efficient service they demand when calling your office. Teltek and Avaya provide a wide variety of new phone systems, applications, accessories and customized solutions that will empower your business to communicate more effectively; click here to request a quote.
On a budget or just love the reliability of that old AT&T phone system you have been using for years? Teltek stocks a large inventory of refurbished newer and legacy systems, as well as discontinued parts; click here to visit our store. If you can’t find what you need, give us a call and we will contact our suppliers to help you find it.
Installation
Whether you bought your new equipment from Teltek or another source, trust Teltek’s certified engineers to step you through our proven implementation process. We begin with cabling and establishing phone service, then test your equipment at our office and preprogram. Next we perform an onsite installation, and cut over service - with minimal interruption to your business. After we finalize any needed programming, we thoroughly train your staff; and finally we maintain your equipment for a lifetime.
Repair
Residential & Commercial
Teltek provides commercial and residential repairs of the following:
- Phone system repairs and upgrades
- Cable splicing and repairs
- Activation, relocation and repair of phone, internet and cable TV Jacks.
Service & Maintenance Agreement
Teltek has a variety of service and maintenance agreements to ensure your technology investments stay up to date with current software releases and that your customers are able to get through each and every time they call your office.
Our customers who subscribe to our monthly maintenance agreements enjoy benefits such as system monitoring, service provider liaison, cable infrastructure protection, quarterly/yearly (depending upon system type) onsite maintenance visits, equipment replacement, rapid response times, upgrades, help desk and discounted moves, adds, and changes (MAC’S).
We offer a variety of warranty packages to meet your specific needs, or you can contact us to inquire about a customized agreement. We will work with you to find a solution that fits your budget and your requirements.
Some options include:
- Remote Only
- Direct Avaya Maintenance
- Equipment Only
- Equipment Plus Parts
Voice and Data Cabling
Teltek's certified engineers have a combined experience of more than 200 years in planning, implementing and troubleshooting CAT-3, CAT-5e, CAT-6, RG-6 (cable TV), Fiber Optics and audio cabling infrastructures. When providing cabling services, we start with a site survey and consider any existing cabling that may be in reusable condition. Next, we create floor plans according to the detail that our customers specify for each space, ensuring that adequate cables are provided for all phones, computers, peripherals, analog devices, overhead paging, audio and video devices.
Phone and Internet Services
Operating in the telecommunications industry over the years, Teltek has had the pleasure of establishing various relationships and partnerships with a large network of service providers. These relationships enable Teltek’s team to act as an intermediary between a carrier and a client, providing a seamless integration between all three parties (client, carrier and equipment vendor).
Teltek can save you the time, frustration and money of coordinating your voice and data services during an office relocation or expansion or just by making changes to your existing service. We start by analyzing your company’s most recent phone/internet bills and categorize expenditures into an easy to read spreadsheet. Next, we discuss the three to five year plan for your business and consider the compatibility of your current or new voice and data hardware. We request quotations from two to three of the most competitive services providers and present you with a quotation that offers a side by side comparison of your current expenditures to the new services being proposed. In most instances, our clients find an annual savings of 15-45% off of their total communications expenses! More often than not, the savings are found by removing false charges, reducing the number of lines needed, or changing the type of service, configuration and/or carrier. Due to the relationships we have made and our working business partnerships, the service providers below are able to offer our clients promotions, specials and discounted pricing, providing even more savings to our clients. Why not find out for yourself; request a free quote today!
Carrier Services Provided
Voice Services:
- Toll Free
- VOIP
- Calling Cards
- Local
- Long Distance
Data Services:
- Internet (MPLS)
- Point-to-Point
- Video Conference
- Wireless
- Frame/ATM
- IP VPN
- Private IP Networks
- Web Conference
Carriers Brokered
- A+ Conferencing
- ACC (A Division of AT&T)
- AT&T
- Coast 2 Coast Wireless Global Crossing
- Level 3
- Packeteer
- Powerlink
- Qwest
- Sprint Wireline & Wireless
- TNCI (Trans National)
- US LEC (Now Paetec)
- Verizon Wireless
- AboveNet
- American Telesis
- AT&T Wireless
- Intercall
- New Edge
- Paetec
- Premiere
- Savvis
- Telebright (Telecom Expense Management – TEM)
- UCN
- Verizon
- XO
