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Services

Tailored Services
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IT Services

Wouldn’t it be great to have less vendors manage your technology saving you money and empowering you with more control? Teltek can ensure reliability of your voice and data networks with routine maintenance and remote access to your systems. Combine your voice and IT support into one low cost easy solution and let Teltek handle everything from software installation to hardware upgrades, cyber security to and virus protection. Whatever your IT needs may be Teltek has the knowledge, experience and relationships to get the job done right.

Our years of supporting telecommunications technology, for our clients and as clients ourselves, have empowered a courteous team of professionals to efficiently implement and provide ongoing support for the following services:

DATA MANAGEMENT

  • Antivirus, Spam & Spyware Protection
  • Hosting & Colocation Data Center Services
  • Hosted Email & Exchange (Microsoft 365)
  • Server Management & Upgrades
  • Server Virtualization

REPAIR AND TROUBLESHOOTING

  • Helpdesk Services
  • IT Support & Solutions
  • Microsoft Support
  • PC and MAC Troubleshooting & Repair
  • Disaster Recovery

DESIGN/CONSULTING

  • Cyber Security Consulting & Support
  • IT Consulting
  • Network Design & Configuration
  • Server/Network Room Design
  • Wide Area Network Design, ISP Souring & Deployment
  • Wireless/Wired Network Infrastructure & Cabling

HARDWARE/CABLING

  • Data and Voice Cabling
  • Computer/Peripheral Consulting & Procurement
  • Proactive Maintenance

 

Managed Print

It’s Monday morning. You’ve grabbed your coat, topped off your coffee, and you’re just about ready to grab your documents off the printer and head out the door to your first meeting. That is, until you realize that your printer ran out of ink halfway through the print job. Sound familiar? Teltek’s Managed Print solution helps our clients enhance their printing environment and improve their productivity while minimizing waste and decreasing cost. In addition to overseeing our client’s printers, through local partnerships, Teltek coordinates support of copiers, scanners, faxes, postage machines, document management systems and other related business equipment.

Protect your whole fleet of business equipment under one low monthly plan including toner, onsite service, replacement parts and monitoring. If your equipment is outdated, we can update your existing obsolete equipment or provide supplier-owned hardware with no additional capital investment. Here are just a few of the reasons to consider a Managed Print solution:

    • Industry Leading Brands: Kyocera, Konica Minolta, HP, Lexmark, Xerox, & Panasonic
    • No need to inventory costly supplies – we monitor your use and provide toners, drums, developers when you need them
    • No toner or parts to inventory, they will be provided as you require them
    • Pay only for the pages you print
    • Regularly scheduled maintenance means no more unexpected mechanical problems or decreasing productivity
    • Use your existing hardware or supplier provided/owned

 

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Telephone and Internet Services

Teltek is a registered Competitive Local Exchange Carrier (CLEC) offering a wide variety of voice and internet services direct to our clients with local support for a fraction of the cost of what the large national carriers charge. Additionally, we have relationships with over 250 other carriers across the globe and assist Teltek clients in sourcing the right carrier with the best package for your business.

By acting as an intermediary between client and carrier in a “broker” capacity, Teltek consultants guide our clients throughout the sourcing and implementation and “cutover” process. Once deployed Teltek offers a Managed Internet Service Provider (ISP) support package to place and manage trouble tickets, moves, adds and changes so you don’t have the frustration of dealing with long hold times, inaccurate orders and delayed response times.

 

Additionally, in most instances, our clients find an annual savings of 15-45 percent off their total communications expenses due to promotions, specials and discounted pricing. Let Teltek’s Project Managers and technical staff ensure a smooth and seamless transition.

Maintenance & Support

Teltek’s Total Care Assurance Support is a multi-systems approach to providing our customers an “all inclusive” easy and budget-friendly solution for their business technology support. Our process begins with an in-depth analysis of your existing technology, future business plans and budget. Once the key criteria have been identified, documentation is prepared, and your systems are updated to manageable level. From there, a best in class remote monitoring agent is installed providing our helpdesk with an in-depth view and control for remote monitoring and ongoing support.

Weather you purchased your phone system, cameras, computers, cabling or servers from Teltek or not, we can offer piece of mind and savings including:

    • Anti-Virus Software
    • Bandwidth Analysis
    • Email Administration
    • End User and Administrative Training
    • Pathing and Update Management
    • Phone & Internet Service, Repairs & Changes
    • Proactive Onsite Visits
    • Remote Technology Monitoring
    • Remote Troubleshooting
    • Telephone System Programming, Repairs and Training
    • Voice and Data Cabling Installation & Repair

Eco-Friendly Technology Recycling

Does your server room or spare office look like an obstacle course of old, obsolete or broken electronic equipment and cabling? Let Teltek help you properly remove and recycling it for you with a green and charitable alternative. We can advise you of what needs to remain and what can go then de-install, remove and recycle unwanted, working or non-working computer desktops, laptops, monitors, tablets, printers, voice/data cabling, copiers, TV’s, audio-video equipment, telephone systems and other electronic devices.

 

All devices collected will go through a rigorous process to properly and permanently destroy any remaining data so that we can ensure it doesn’t end up in the wrong hands. HIPAA and other compliance standards can be achieved through certified data destruction (hard drive spreading). Equipment that can be reused will be refurbished and donated to local nonprofit organizations and charities or repurposed in other ways. Electronics that cannot be refurbished or redistributed will be properly recycled to prevent toxic chemicals in our nation’s landfills. This service benefits companies and government organizations who have invested in new equipment and are unsure of what to do with their old technology, as well as those who are moving or have gone out of business and need to move their equipment quickly and efficiently. Some contributions may be tax deductible so be sure to check with your tax professional!

Voice & Data Cabling

You would not build a house on an inadequate foundation, so why install a mission critical technology on a deprived cabling infrastructure. Cabling is the base for every technology system and should be installed and maintained by a qualified technician. Technicians carefully install cabling according to local codes, test, certify and professionally label each new wire. Adhering to Building Industry Consulting Service International (BICSI) and Telecommunications Industry Association (TIA) standards trust Teltek to complete your next cabling project or “clean up” the cabling mess in your server room.

Teltek’s certified low-voltage cabling technicians have extensive knowledge in various types of voice and data structured cabling.

    • Aerial & Underground Cabling
    • Audio/Video (Cable TV, CCTV, Projectors, Monitors, Overhead Sound, Music and Paging, Access Control and Security)
    • Demarcation and Multi-Pari Main Distribution
    • Ethernet Cabling (CAT-5e, CAT-6, CAT6a)
    • Multi and Single Mode Fiber Optic

Risers and Intermediate Distribution Frame (IDF) Build Outs