Teltek's Team

Company Info
Team Members
Client List
Avaya Business Partnerships
Avaya's Values
Careers
Media Releases

Company Info

Bob Nicoli and Chris Nicoli Walking down Main Street, Westminster outside of Teltek Systems Main Street Office

Teltek Systems, Inc. is a second generation; family owned and operated telecommunications solutions integrator. As a Certified Avaya Business Partner, Teltek’s knowledgeable staff specializes in current Voice over Internet Protocol (VoIP), digital, hybrid, and key telephone systems in the small to mid-sized market place. Teltek distinguishes themselves by offering one-stop service and bundling a large variety of products and services such as: communications architecture and consulting, unified messaging, mobility solutions, voice and data cabling and local, long distance & internet brokerage services.

In December of 1996, after more than three decades of servicing the telecommunications needs of Baltimore and Washington based business, Bob Nicoli retired from Lucent Technologies (formerly AT&T and C&P) and established Teltek Systems, Inc. In January of 2006 Teltek was acquired by Debi and Chris Nicoli and subsequently relocated to downtown Main Street in the Historic District of Westminster, Maryland. Today, Teltek has expanded to serve an ever growing client base of more than 1,200 clients within a footprint of 13 states and continues to be active contributors of local technology and other non-profit organizations including: The Baltimore-Harford County Entrepreneurs Association, The Baltimore Junior Association of Commerce, The Carroll County and Greater Baltimore Tech Councils, The South Carroll Business Association, as well as multiple local Chambers of Commerce.

Team Members

Chris Nicoli, CEO
In July of 2006, Chris Nicoli stepped up and took over the role of CEO after spending much of his life learning the industry, customers, and business practices from his father. By mid-2007 the family business was effectively handed off to the second generation and in full operation under Chris’ hand along with the continued consultative support of Bob Nicoli. During high school, Chris worked with his father and volunteered at the Sykesville Freedom Volunteer Fire Department as a firefighter and EMT. After high school, Chris left his hometown to join the Army National Guard and then upon his return from several missions in 2002 began to work again with his family at Teltek. Chris’ combined enthusiasm and business knowledge with his father’s experience and faithful customer base has enabled Teltek to quadruple revenues in 2006 and nearly double in 2007.

Debi Nicoli, CFO and Managing Partner
Debi took over the daily operations and financial activities from husband, Bob, in January of 2006. The backbone of the Nicoli family, Debi has raised three children and assisted her husband, Bob, in developing Teltek from a sole proprietorship in Rockville, Maryland to the highly recognized Carroll County, MD technology company that it is today. Debi is responsible for all of the financial, accounting, human resources, and employee benefits matters at Teltek. Her attention to detail and passion for working with numbers enables her to execute the daily accounting task properly and efficiently while still managing to keep Bob and Chris’ spending under budget. Debi feels that her years of managing a household and experience of being a medical administrator has given her the understanding of what it takes to run a professional sales and service organization.

Bob Nicoli, President
Bob Nicoli began his experience in the telecommunications field in 1964, working for C&P Communications [see article and photo from 1965]. After the deregulation of telephone companies in 1983(?), he was given the option of which direction to move forward, and found himself working for AT&T until 1993 as a repair technician and installation engineer. At this time there was yet another spin-off of the telephone company and Bob’s division of AT&T became Lucent Technologies. After his retirement from the corporate world in 1996, Bob decided to begin his own venture, and founded Teltek Systems as an independent service company for Lucent Technologies which is now known as Avaya Communications. Over the past 40+ years Bob’s dedication to customer servce, quality of work, and customer loyalty has enabled Teltek to become one of the leading Avaya dealers in the Baltimore, Washington area. It is from these values for which Teltek’s rigorous set of standards and goals derived from.

Lindsey Nicoli, Project Manager
Lindsey Nicoli, the daughter of Bob and Debi, is a graduate of the University of Maryland, College Park, where she received her degree in psychology. To further her education, she moved to New York to obtain her Master Degree in Education at Dowling College. After spending five years teaching at an elementary school in her home state of Maryland, she has now returned to assist her brother in running Teltek. Her primary responsibility is to facilitate the relationships and implementation processes between the sales department, the phone service providers, the engineers, other vendors, and the clients. Lindsey feels that her education and teaching experience is a valuable tool to assist her with coordination so many people to achieve successful implementations.

Mark Baugher, Head IP Engineer
Mark Baugher, a former Operations Manager for a large manufacturing company and entrepreneur, has been with Teltek since 2006. His primary responsibility is for the establishment of client needs for programming, installation and training of all Avaya telephone systems. He follows a strict needs analysis to develop a customized plan for each individual client. Mark ensures that each system he designs and implements will not only meet, but exceed the needs of each of his customers and help with their everyday business practices.

Christy Miller, Project/Office Manager, Marketing Executive

Christy Miller is a graduate of The College of Notre Dame of Maryland where she received her Bachelor’s degree in Business with concentrations in Management and Marketing. As the Vice President of the Business and Economics Society at CND, Christy was able to portray a leadership role and successfully implement programs, fundraisers and other business related events along with her team.

Christy joined the Teltek team the end of September 2008. Her primary role at the time was an Administrative Assistant. As she was learning the roles of Teltek she soon advanced into the Marketing Executive Assistant position. Her primary responsibilities include research and development, marketing, establishing client relations, managing the maintenance programs and coordinating events.

Carrie Green, Executive Assistant

Carrie is a graduate of Loyola University Maryland where she received her Bachelor’s degree in Political Science. Following graduation, she gained several years’ experience in project management and training from jobs held in the sales, marketing, printing and legal fields. Carrie joined the Teltek team on March 1, 2010. Her primary role as an Executive Assistant is to source, train and supervise a sales force to work out of the recently-opened Baltimore branch of Teltek. Other responsibilities include sales support, networking, writing website content and strategic planning.

Ben Shafer, Marketing Associate/Administrative Assistant

Ben Shafer is a 2010 graduate at McDaniel College located in nearby Westminster, MD. He was Teltek’s intern to complete 2 semesters of work. Ben was hired as a Marketing Associate/Administrative Assistant. He spends two days a week in the new Baltimore office, helping Teltek with it’s various marketing initiatives including: social media, blogging, contact management/newsletters. Ben spends the other three days in the Westminster office helping Teltek President, Debi Nicoli in the Accounting department. His duties include: entering invoices, paying bills and filing. Ben is excited to be on board as a full time employee and looks forward to helping Teltek in all facets of their business.

Dave Fedorko, Telecom Technician

A long-time associate of Teltek prior to coming on board, Dave worked as a project manager and field consultant and is a 15 year veteran of the telecommunications industry.

As our newest member, Dave is currently responsible for site surveys, cabling concerns and expansions as well as maintaining legacy equipment. Dave’s past experience with sales, installations and training will be a great asset to Teltek and our customers.

Jim Warren, Head Cabling Engineer
Jim Warren has been with Teltek since 2005 and is responsible for the design, implementation and supervision of the copper and fiber cabling infrastructures that Teltek installs. Jim has over 20 years of industry experience in low voltage cabling and telephone system installation and programming and remains current in all emerging technologies. Jim’s combined experience with professional work ethic and sense of humor is a favorite among Teltek’s customers.

Client List

Avaya Business Partnership

Avaya delivers Intelligent Communications solutions that enable companies to transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small. Their unique combination of open architecture infrastructure, communications applications, versatile equipment, and exclusive feature set simplifies the complex communications of their client base. Additionally, through a program called Developer Connection (Dev-connect), Avaya rigorously tests and provides technical support for the integration of a wide variety of their party applications from other manufacturers. Products such as call accounting, IVR, emergency event notification, and others from Avaya’s Dev-connect partners enable solutions integrators like Teltek to present their clients with solutions that will resolve a wide variety business problems rather than just selling an out-of-the-box telephone system. These tailored applications improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied. Unlock value of a global communications provider and the potential of a local family owned business and implement an Avaya solution today.

Avaya’s existence as a standalone company began Oct. 2, 2000, when they were spun off from Lucent Technologies and began trading on the New York Stock Exchange under the symbol AV. For more than a century prior to that day they were a part of Western Electric, AT&T, and Lucent Technologies.

In their early days they earned a reputation for creating high-performing, solidly reliable -- some would say "bullet-proof" -- enterprise communication solutions incorporating products such as desktop phones, office-building switches and switchboards, call-center solutions, voice-mail software, cabling, and many others. Esteemed Bell Laboratories scientists won 1,600 pre-spin off patents developing technology now under the Avaya banner.

Avaya’s reputations for product quality and technological innovation are as strong today as ever while they focus their efforts in areas such as Internet Protocol telephony, wireless data communication, customer-relationship-management software and speech recognition technology.

The offspring, Avaya Labs has added 100 more patents in the past few years to their list as they continue to create new ways to help company’s route customer contacts, analyze their data networks for converge voice and data traffic, and find other ways to unleash the power of communications.

New technologies and over a century of development and innovation while keeping the same focus enables Avaya to provide the communication tools to small businesses to Fortune 500 succeed in their everyday endeavors.

Avaya's Values

Customer Value. Deliver unparalleled value to our customers.

Only by serving our customers well do we justify our existence as a business.
We view our success as dependent on our customers’ success, both now and in the future.

Accountability. We keep our commitments to our stakeholders.

We earn the confidence of our stakeholders by acting with integrity and behaving ethically.
We do what we say we will do.

Diversity. Our value as a company is realized by recognizing the value of each individual.

We embrace diversity as a competitive advantage essential to our success.
We are a global company in every sense - geographically, strategically and culturally.

Innovation. We embrace change, for ourselves and for our customers and partners.

We foster creativity, innovation and risk-taking that will enhance shareholder value and improve our customers’ businesses and our own.
We use technology as a strategic tool.

Velocity. We win by combining speed and direction.

Our sense of urgency is manifested in timely, customer-focused execution.
We understand that the best decisions balance thoughtfulness and speed.

Careers

Lindsey Nicoli of Teltek receiving training with Costar trainer.

Join our Team!

Teltek is always looking for qualified individuals to add to our team! Our ideal candidates will have a minimum of a bachelor's degree and/or technical certificate in computer networking or telecommunications. We seek candidates that have the unique blend of detailed organization and creative abilities, a solid understanding of how to work independently and follow a project through from beginning to end both effectively and proficiently with minimal supervision. You must have the ability to succeed in a fast paced, entrepreneurial environment; and excellent interpersonal skills with the ability to maintain effective relationships with a diverse group of clients, staff, and outside vendors. Finally, you must desire a position where you are a team player and are excited to be part of a company that distinguishes themselves by providing exemplary customer service.

If you think you would be a great addition to our team, Teltek Systems, Inc. would like to hear from you! Please submit a cover letter and resume to careers@myteltek.com

AP/AR Administrative Assistant (Westminster)
Rapidly growing technology company seeks individual to assist Owner in our Westminster, MD office with accounting and general office duties. These responsibilities include but are not limited to: preparing and tracking Maintenance Agreements, receiving and posting payments and credit card receipts, data entry, screening calls, preparing invoices and purchase orders, handling Accounts Receivable/Accounts Payable calls, collections, filing and general administrative duties, along with interfacing with our service providers and vendors.

We seek candidates who have the unique blend of detailed organization and creative abilities. Candidates should also have a solid understanding of how to work independently and follow a project through from conception to completion, both effectively and proficiently with minimal supervision. Excellent interpersonal skills with the ability to maintain effective relationships with a diverse group of clients, staff, and outside vendors is a must. We seek a person who desires to be a team player and is excited to be part of a company that distinguishes itself by providing exemplary customer service. You must have the ability to succeed in a demanding, fast-paced, entrepreneurial family-owned business environment and be willing to demonstrate flexibility and versatility in a variety of job functions. 4-year college degree preferred. Accounting Degree/Certification is a plus. Skills Desired: strong accounting aptitude, proficiency in Microsoft Office Suite 2007 and QuickBooks and typing speed of 50+ WPM.
Marketing Associate (Baltimore)
We are seeking a person with 1- 3 years in a position where the candidate was a team player, supporting an executive and responsible for executing administrative and marketing efforts. Internship work history will also be considered. Experience working in a fast-paced family owned business, CRM databases, a service industry where customer service is the highest priority are also very desirable traits. Candidate will be expected to develop content and broadcast email newsletters and execute marketing initiatives utilizing various forms of media to promote new products, services and specials to current customer base and captivate the attention of targeted prospects. May also be asked to assist with planning and implementing various programs to motivate and thank employees over the course of the year and write and submit news articles. Some presence at networking events and trade shows may be required. Administrative duties that facilitate sales may supplement the responsibilities noted above. Other possible functions may include planning and hosting events, updating a multi-media website with new content, video creation and editing, marketing research and implementing policies and practices to provide exceptional customer service. Marketing degree is a plus.
Sales Representative (Baltimore)
We are seeking an outside business-to-business sales professional who will be selling a variety of technology solutions to local nonprofit and small to medium-sized commercial businesses. Staffing a new Baltimore office, the ideal candidate will effectively generate and set new appointments by contacting existing clients and prospective clients, attending business groups and networking events, attending client meetings/appointments, creating proposals and closing transactions. Sales and technical training, various advertising and marketing campaigns, support staff and some leads will be provided to support individual efforts.

Candidate must be a great relationship builder, be willing to work hard and encompass exceptional communication skills. We seek candidates that have the unique blend of detailed, organizational and creative abilities, a solid understanding of how to work independently and follow a project through from conception to completion both effectively and efficiently with minimal supervision. Excellent interpersonal skills with the ability to maintain effective relationships with a diverse group of clients, staff and outside vendors is a must. Candidate must desire a position where you are a team player and are excited to be part of a company that distinguishes itself by providing exemplary customer service. Must be self-motivated, comfortable working in a fast-paced environment and willing to attend networking events outside of regular business hours. The position also requires the ability to explain technology and occasionally visit customers within a two-hour radius of the Baltimore office, including downtown Washington, DC. Reliable transportation is a necessity.
Senior Business Development Consultant (Baltimore)
We are seeking a senior outside business-to-business sales professional who will be selling and consulting on a variety of technology solutions to local nonprofit and small- to- medium-sized companies. The ideal candidate will have a minimum of 3-5 years experience in the telecommunications industry and possess a broad network of contacts in the Maryland, DC and Virginia areas. Experience with Lucent-Avaya products is preferred. Must be able to effectively generate and set new appointments by contacting existing clients and prospective clients, attend business groups and networking events, attend client meetings/appointments, create proposals and close transactions. Sales and technical training, various advertising and marketing campaigns, support staff and some leads will be provided to support individual efforts.

Candidate must be a great relationship builder, be willing to work hard and encompass exceptional communication skills. We seek candidates who have a unique blend of detailed, organizational and creative abilities, a solid understanding of how to work independently and follow a project through from conception to completion both effectively and efficiently with minimal supervision. Excellent interpersonal skills with the ability to maintain valuable relationships with a diverse group of clients, staff and outside vendors is a must. Position may grow into mentoring of new Account Managers; therefore a strong leadership skill is required. Candidate must be ready to be a team player and excited to be part of a company that distinguishes itself by providing exemplary customer service. Our ideal consultant is self-motivated, comfortable working in a fast-paced environment and willing to attend networking events outside of regular business hours. The position also requires the ability to thoroughly explain telecom technology and the technology solutions we offer. Travel to visit clients within a two-hour radius of our Baltimore office, including downtown Washington, DC will require you to have reliable transportation
VOIP Engineer (Maryland)
Summary:

In this position you will be responsible for the successful implementation of Avaya VoIP telephone systems, Partner telephone systems. Responsibilities include, but are not limited to, completing customer’s needs analysis, system design and programming, equipment installation, voice and data cabling, LAN, WAN, and server integration, and end-user/administrator training. You will also be responsible for developing and maintaining customer relationships and providing routine moves, adds, and changes (MAC) work. The eligible candidate can expect to spend about 70% of their time in the field and about 30% in an office environment.

Qualifications:

The ideal candidate will possess a bachelor’s degree and/or technical certificate in computer networking or telecommunications. A minimum of 2-3 years directly related experience or 1-2 related internships. The candidate must have a reliable vehicle they can use on a daily basis for work related trips (i.e. installations, service calls, - compensation is available for maintenance and gas) and the ability to succeed in a fast paced, entrepreneurial environment.

As a condition of employment, Teltek Systems, Inc. requires drug and background screening for all new prospective employees.

Technical Environment:

Must be proficient in: Window’s based GUI interfaces, Microsoft Small Business Server, LAN, WAN and Internet, software applications, as well as Microsoft Office. Additionally, knowledge in voice and data cabling infrastructures, VoIP and telecommunications, CRM database management and basic computer networking skills are helpful.

Please submit a cover letter and your resume indicating salary requirements to Carrie Green, careers@myteltek.com
Why Work at Teltek? Benefits!
Teltek is a second-generation family-owned business with young, forward-thinking leadership. We believe in a balance of work and play and care about our employees. If you are interested in working for a progressive company in an exciting and continuously-evolving industry, apply to join us at Team Teltek!

Some of the benefits we offer after a 90 day probationary period are:

*3 Weeks Vacation to Start
*Company Margarita Parties, Cookouts, Wine Tastings, Young Professionals Events
*Networking Opportunities
*Comprehensive Training and Support
*State-Of-The-Art Equipment
*Health/Vision Insurance Benefits (Dental available)
*Supplemental Health Benefits through AFLAC
*7 Paid Holidays
*Paid Birthday Holiday
*Downtown office locations in Baltimore (4 Blocks from Canton Square) and Westminster (on Main Street)
*Free Parking
*Business Casual Office Environment/Casual Fridays
*Annual Performance Reviews with Merit-Based Pay Adjustments
*Bereavement Leave
*Medical Leave
*Non-Smoking, Healthy Environment
*Expense/Mileage Reimbursement

Date	Title
July 21, 2009	Channel Magazine - Live Like You're Dying
December 10, 2007	Teltek Nominated for Tech Company of the Year
November 23, 2007	Local High School Intern Joins Teltek
July 13, 2007	Networking with the Baltimore Sun
June 25, 2007	Avaya and Teltek Work Together to Pitch Global Recognition of New Product
October 4, 2006	Teltek Makes a Big Move (Ribbon Cutting)
August 28, 2005	VOIP and the Internet Make Life Easier
August 23, 1964	At the Beginning – 1964