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The Benefits of Avaya IP Office for Small Businesses

The Benefits of Avaya IP Office for Small Businesses

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Avaya IP Office is a powerful way to equip your small business with the affordable telecommunications technology you need to succeed. This solution has plenty to offer businesses of every size, but it’s particularly excellent for small businesses. With advanced reporting options, cutting-edge system customization and a suite of other new features, Avaya IP Office allows you to create a seamless and intuitive experience for your employees.

Why Avaya IP Office?

Avaya IP Office is made for businesses that need versatility and the ability to rapidly scale up or down. It accommodates anywhere from 5 to 3,000 users spread out over a single site or numerous satellite locations. You can also use personal mobile devices with Avaya, so employees, customers and other stakeholders can quickly collaborate anytime or anywhere. With around-the-clock support from Avaya and Teltek, it’s never been easier to benefit from high-performance technology.

Robust Features

One of the features that benefits small businesses the most is the Integrated Contact Reporter (ICR). The ICR is perfect for companies with between 5-25 employees and 1-5 supervisors. This solution shows real-time reporting on incoming, ongoing and outgoing calls. Employees are equipped with desktop call control and have access to an intuitive interface that can be used in multiple browsers. With eight separate pre-configured reports, it’s easy to get started.

What Devices Can You Use?

Avaya IP Office was created with flexibility in mind, so you can use it with a variety of already-purchased devices or personal devices including:

  • IP phones
  • Analog phones
  • Digital phones
  • Digital cordless phones
  • Softphones
  • Any device operating via Wi-Fi, 3G or 4G networks

If you’re unsure whether or not you have the hardware to support an Avaya IP Office solution, contact Teltek to get an assessment of your infrastructure. We stock a variety of Avaya devices designed to work alongside the IP Office software, and we are always happy to help guide small businesses to the best solution.

Partner with Teltek

Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Chris Nicoli