Trusted Values
- Letter from the CEO
- Why Trust the Teltek Team?
- Media Releases
- Case Studies/Testimonials
- Processes Discoverer
- Design
- Install
- Integrate
- Support
Letter from the CEO
As we approach yet another new year, we at Teltek want to take this opportunity to say thank you. We are very fortunate to have customers like you.
The vote of confidence that you continue to provide by selecting our company has given Teltek the solid foundation for success that every sustaining business requires. Now more than ever it is a company’s loyal customers and reputation that will carry them through the unfortunate downturn our country is facing. Not a day goes by that we are not grateful for the opportunity you have given us to continue to earn your trust and support.
We send our warmest wishes for healthy and prosperous launch of this New Year!
Chris Nicoli, CEO and The Teltek Family.
Why Trust the Teltek Team?
Our
Teltek’s mission is to provide, install, and maintain all aspects of our client’s communication systems with the personalized service that only a family owned business can deliver. From coordinating monthly service providers to installing the latest technologies, Teltek delivers personalized innovations with trusted values every time, guaranteed!
Our Vision:
Teltek’s vision is to distinguish ourselves from competitors by offering a quality service with a memorable experience through empowered personnel.
Our Values:
-
Face to face business
-
Education
-
Balance
-
Trustworthiness
-
Dependability
Case Studies
American Tort Reform Agency 
Lifefoam Industries 
National Association for Area Agencies on Aging 
Network Business Solutions Network Business Solutions (NBS) is a local Baltimore based IT
company that provides network implementation and software application
development. read more
Westchester Apartments
Testimonials
Over the past decade, Teltek has had the opportunity to work with several fantastic clients in the Mid-Atlantic region. We are very fortunate for the vote of confidence they have given us, and have enjoyed all the great relationships we have made along the way. Here is some of them are saying:
--
Chris, I just wanted to take a few minutes and provide some feedback on Christy’s performance on the n4a effort. [She] has been great to work with and very responsive to requests/enquiries Early in the effort it was helpful to have you engaged, but as the needs moved from ambiguous to specific, Christy rolled onto the effort seamlessly allowing you to get in front of other work without a hiccup to the client. Christy is very keen on identifying those requests she can mitigate immediately and those we she needs to pull other SMEs in on. In my experience this is more valuable than someone trying to figure it out as it helps to expedite work and keep it moving forward and not sitting idle.
Thanks,
Price Beazley, Solutions Architect
Vangent, Inc, September 2010
--
“Thank you for helping out my client [the podiatrist] with his partner crash while I was on vacation. [Bob] helped me with the initial work, but I gave you number and you guys turned it around in one day”
Thanks again…
John O. Nikirk, Owner
All Network Systems, LLC, August, 2010
--
"You guys have been great. XO came on the dates specified, there were no major issues and the internet is a lot better! Mark and Christy have been an absolute pleasure to work with. Mark always has solutions for my [doctors] ever so changing moods. Christy stays on top of business and has been great through the whole process"
Sincerely,
Anthony Pruitt, Office Manager
Edward N. Bodurian, MD, PA, August 2010
--
"We love our new space. Everything went very smoothly with Teltek’s portion of the move. I enjoyed working with Christy; she was very professional, responsive and paid attention to all of the details which are very important during a move. We appreciate all of your assistance; we could not have had such a smooth transition without the help of Teltek. Also, thank you for referring [Office Movers], we use [their] company and had a great experience!"
Kind Regards,
Jana Z
Motor Equipment Manufacturers Association, May, 2010
--
“We have worked with Chris and his team at Teltek Systems for the last few years both in the implementation and subsequent support of a new telephone system. His company is both prompt and knowledgeable; I have very pleased with their services and look forward to a continued business relationship”
Matt Z.
Bloom and Associates, P.A., April, 2010
--
"Chris, I just wanted you to know what a great employee Mark Baugher is. He always performs maintenance and updates to the system in a timely manner. He provides patient in dept explanation to all questions I request. Too many times in this industry do we only remind our business partners of all the wrong they do. I just wanted you to know he consistently goes above and beyond on the job and my customers recognize it. Mark is the reason I am very comfortable with referring Teltek to all my customers. Keep up the great work guys! I’ll contact Christy in June to schedule our next visit."
Respectfully, Joe T
Maryland Disability Law Center, March, 2010
--
"Hey Debi, We are all so pleased to have our phones working and back to normal again. Ken is at a conference in California, so I instant messaged with him a bit today... he really had a lot of nice things to say about you in particular... we are really appreciate how much work you put in on our behalf ... I said some nice things about you guys on twitter too!
Thanks Again, Sean M.
Blue Sky Factory, February, 2010
--
"Hello, I want to thank Mark from Teltek, he performed a miracle, is a joy to work with and a complete professional! Thank you so much Mark! We could not have accomplished this without you!"
Kind Regards, Carlotta M
Eurotech, August 2009
--
"I wanted to let you know that I think Mark and the rest of the Teltek team are outstanding!!! Whenever I need him by email or in person……..he is there……..very quick to respond. He was here yesterday to show us conference calling using the bridge and he makes everything so easy to understand……..he has a very calming way about him, making his explanation so easy to get on the first go round. He is the MAN!!"
Signed - The President of his fan club
Bonnie
Naden/Lean, July 2009
--
"Thanks so much for all you help. Once again you and all the staff at TELTEK come through again."
Denice Kielman,
The Center for Total Eye Care, July 2009
--
Hello,
"I want to let you know that we are pleased with our new phone system. Thank you so much for all your patience, hard work and dedication in making this work for our office. I also want to let you know that George and Mark was fantastic!! We mainly worked with George and he was the best. You could not have asked for a better well spoken, kind, patient, trainer, installer going out of the way to make your clients happy and satisfied with your product!! All we can say is a JOB WELL DONE!!
Thank you!"
Zelda L. Rideout
Grossbart, Portney & Rosenberg, P.A., June 2009
--
"I really appreciate all the hard work you and your team have done this past quarter. You guys have really done quite a bit in a short amount of time and I’m looking forward to even better things from you guys."
John Welch
Avaya, June 2007
--
"I appreciate the fact that you and other Teltek staff are so incredibly responsive. It has been amazing to work with a company that I can trust to do quality work and to do the work I need them to do and not ‘sell me’ on things I don’t need."
Marian Wiggins
National Student Partnerships, July 2007
--
"I can’t express how much I enjoyed working with Teltek. I see it as a small business that is family oriented and the individuals who run the business really do care about their clients…. I believe you have taken your family’s business to an entirely new level."
Shirley Critzer
The Health Associates, April 2007
--
"The success that you have attainted to date throughout your significant growth and excellent customer service record speaks highly of your company."
Lawrence Twele
Carroll County Economic Development, April 2007
--
"Thank you for the excellent service that you continue to provide. I think that you’re the best and appreciate the opportunity to continue to work with you and Teltek."
Ron Abrams
Law Offices of Ron Abrams, October 2007
--
"We would like to commend Jim on his hard work and craftsmanship while he was cabling our building.
Jim was able to get the entire job complete on time and everything was working 100% correct when Berkshire was scheduled to move in. It was extremely impressive considering every other contractor Berkshire was working with had to change their schedule. Jim adjusted his schedule around those contractors to ensure his work was still completed on time. This required Jim to be in the building on additional days not originally scheduled including long days and late nights over the weekend.
As with these types of projects there are always several changes to the plan, and Jim was able to accommodate all of them accurately and was very pleasant the whole time. His cabling, especially in the server room, is a work of art, and is something that we can show off to our clients when they come through for a tour. Teltek is very lucky to have Jim on board and we would certainly want to work with him again in the future. Thank you!"
Karl, Manoj and Jon
Berkshire Associates, August, 2007
Trusted Processes
Discover
- Develop mutually beneficial partnerships, educate, and become a knowledge source for existing customers to encourage personal referrals and repeat business.
- Respond to customers’ requests efficiently. Discover via face-to-face meetings the unique needs of each client’s business practices and how their competition is successfully doing business.
- Establish a budget and clearly define the required deliverables.
Design
- Your Account Executive will personally introduce the members of your Teltek Service Team: Project Manager, Lead Engineer, Cabling Engineer and Service Provider (if applicable).
- A site survey is completed with an emphasis on three major areas of consideration: Equipment, Service, and Cabling Infrastructure.
- Create written documentation of your goals, finalize blueprints, establish a timeline, and set necessary expectations.
- Programming documentation (cut sheets) is created that will outline the necessary features needed, current extension lists, phone numbers, incoming call routes and voicemail configuration.
Install
- Cabling (if required) will be completed ahead of the scheduled installation.
- All equipment will be programmed and tested at Teltek’s lab prior to the installation and installed at the client’s location one day before the scheduled cut-over date.
- The scheduled cut-over will include powering your old system down and connecting the cables to your new pre-staged hardware. Our number one priority is to ensure that this process is carefully executed with minimal downtime. Redundant back-up lines can also be implemented for critical businesses.
- Once the system is powered up, the engineer will make several test calls using various scenarios. Thereafter, the engineer will transition to various points around the office for the first layer of training.
Integrate
- The day after the installation, your assigned engineer will return for the scheduled end-user training classes. Your staff will be broken out into groups of 10-20 (by department or function) and be provided with documentation and hands-on training. The engineer will again transition throughout the office answering questions and providing additional support as needed.
- Your assigned engineer will return to answer any additional questions 3-5 days following the installation. Necessary changes will be made to the configuration and administrator training will be performed with the staff members responsible for administrating the system.
- Third party applications, CRM Software, Exchange Server, VoIP features and multiple sites will be integrated at this time.
- Final documentation will be provided.
Support
- Changes to configuration and additional training on your new IP Office System will be provided free of charge for 30 days following installation.
- Customers subscribing to monthly maintenance agreements will have included onsite visits for necessary software updates, programming changes, and training. Additionally, Help Desk support and one point of contact for equipment, cabling, and phone/internet service issues will be included as part of the Maintenance Agreement.
- Annual system check-ups will be performed for maintenance customers subscribing to a Silver Level Service Plan. Quarterly visit check-ups will be performed for those customers subscribing to a Gold Level Service Plan.
- Leasing contracts and phone/internet bills will be reviewed at the following timeframes: one year prior to expiring and again at 90 days prior to expiring.
That’s the Teltek difference!