If your business owns or operates a multi-line telephone service (MLTS), you are required to comply with two new pieces of legislation regarding emergency dialing: Kari’s Law and Ray Baum’s Act. Both pieces of legislation are meant to improve the efficacy of emergency response to 9-1-1 calls, enabling quicker correspondence and more accurate data transmission between victims and responders. The hope is that these efficiencies will...
Read More
Whether you’re in a small office, have multiple locations around the globe, or are taking work remote (which is more important now than ever), communication is key. Your office phone system should facilitate the communication you need – effectively and cost-efficiently. But it can be difficult to identify what will work in your context. There are plenty of phone brands, which can add a bit of complexity...
Read More
Yes, Google Voice can be HIPAA compliant if it’s used under a HIPAA secure G Suite account according to HIPAA guidelines. There is some nuance to this. Let’s unpack it with questions like: Why is compliance possible? How can I make Google Voice HIPAA secured? What does HIPAA compliance mean? Is Google Voice Compliant with Kari’s Law and Ray Baum’s Act? Will Google Voice work for...
Read More
If you’re looking for a business phone system, you’ve almost certainly come across Avaya. Avaya offers a wide breadth of phone solutions, including cloud services, unified communication platforms, and hardware (phones and more). They’re one of the giants in the phone industry, serving the majority of Fortune 500 firms, but they also have a comprehensive selection of great offerings for smaller businesses. At Teltek, we provide and...
Read More
How many calls does your business or call center get on the average day? When you rely on calls for customer service, placing orders and other critical parts of your business, you need to have copies of them, be able to monitor them and keep an eye on the outcome of each call. Avaya Call Reporting makes it easier than ever before to track all...
Read More
Did you realize that a whopping 80% of telecommunications service provider bills contain errors? In a single year, all of those mistakes can add up to millions of dollars of wasted money that could have been used to improve the small and mid-sized businesses that are paying for the errors. If you are used to paying your telecommunications bills without reading through them, or unsure...
Read More