Paetec Phone & Internet Customers: Important Account Changes are Coming Soon!

Account Number Change
If you have either a 6-digit or alphanumeric Account Number, it will be changed on future invoices. Once changed, please make sure to update your Account Number on any payments submitted to PAETEC, or when contacting PAETEC to review your account.

New Remittance Address
PAETEC will soon have a new address for remitting payments. The address to which you will remit your payments will be provided in future communications.

A New & Enhanced Online Account Management Tool
PAETEC Online will become your new online account management tool. You will continue to log on to www.paeteconline.com to manage your account and experience the same functionality as you do now – plus many new features.

PAETEC Online provides an enhanced interface and advanced features such as:

• Personalized Network Map of Your Location(s) & Circuit(s)
• Toll-Free Routing Capabilities
• Online Trouble Ticketing
• Trouble Ticket Details
• Proactive Outage Notifications

We will advise you of the quick and easy registration process involved with accessing these enhancements as our launch date approaches.

Service Name Changes
As part of our billing consolidation efforts, some product names will be changing. Though some of your product names will change, there will be no physical change to your services and pricing will remain the same.

For a complete comparison of old and new service names, please visit www.paetec.com/downloads/servicenamechanges2010.pdf.

Billing Cycle Change
With the billing consolidation, the dates on which you are invoiced may change. If your date is on the following cycles, please see the new date for your billing start. In the month the cycle is changed, you will see a small proration of charges for the difference in the new date.

More detailed information will be communicated shortly. In the meantime, feel free to contact Customer Care at 877.340.2600 or customercare@paetec.com with any questions or concerns.