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March 2010

"Chris, I just wanted you to know what a great employee Mark Baugher is. He always performs maintenance and updates to the system in a timely manner. He provides patient in dept explanation to all questions I request. Too many times in this industry do we only remind our business partners of all the wrong they do. I just wanted you to know he consistently...

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One of Teltek’s long-standing customers recently emailed me the following question and I thought it was a good one to share with our blog readers: “Hi Chris, I think we need to talk about getting a conference-style phone as we still have speaker quality issues. I remember we briefly talked about this in the past, but can you please remind me what options are available and...

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How to evaluate funding options for technology purchases - using the Avaya IP Office phone system as an example. This subject is a very important one to consider when making a telecommunications purchase. Leasing versus buying is usually a pertinent topic that arises in our consultation process while discussing life expectancy and maintenance options. It is also one that we find most other telecommunication Value Added...

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The East Coast of the United States was bombarded by not one, but two blizzards, amassing over 50 inches of snow in the Maryland, Virginia, and Washington D.C. areas. The first storm occurred on February 6th, dumping 2-3 feet across the region. A Level 3, State of Emergency was declared throughout the area, which meant only Emergency personnel were required to report for work. The...

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An  introduction  to  the  language  of  telecom. Hello from Teltek’s newest employee! I’m excited to be part of such an innovative and customer service-oriented company.  To be honest though, I’m somewhat intimidated by the technology terms casually thrown about on a daily basis. Technology is vital, always evolving and difficult to keep up with. Stewart Brand, creator and publisher of The Whole Earth Catalog was quoted...

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With the new Avaya IP Office release 6 on its way, this will be a great time to consider migrating to the Avaya IP Office telephone system from your Avaya Partner ACS system. With the new Avaya IP Office release 6 offering an ETR card (a card that allows you to use Partner ACS equipment); you can re use your current Avaya Partner ACS telephones...

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