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June 2010

Within the past year, a large number of businesses have downsized and are suddenly tasked with handling more calls with less staff. Prolonged hold times can damage a relationship you have worked so hard to build, leaving current and prospective clients feeling unimportant or forgotten. Personalized Music and Advertising on Hold has become an important accessory for many businesses. This unique tool that is not...

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NEC has announced Money Talks DSX 2010 Rebate Program and Teltek is passing the savings along to you! These exciting DSX rebates will help business obtain the latest telecommunications technology at competitive prices. Option 1: Purchase any DSX-40 or DSX-80 System Kit, or a DSX-160 equipped for a minimum of (8) lines and (16) stations, with any IntraMail or IntraMail Pro and (8) DSX Key Telephones and...

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Check out this popular feature that clients with T1/PRI’s are using to add redundancy to their telephone service. Product Description: PAETEC’s Direct Trunk Overflow (DTO) provides customers with redundancy and the ability to transfer inbound terminating calls to an alternate path, in the event of maximum trunk capacity or a trunk service outage. Based on the customer’s unique business needs, PAETEC will automatically reroute all incoming calls...

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Join Avaya for a free webinar where they can learn how the Avaya IP Office applications can benefit their businesses. The webinar will focus on IP Office functions, different user packages, followed by a live demo of Phone Manager Pro (One-X Portal), Soft Console and Manager. Sessions are available on 9 June and 16 June both from 2-3 PM Eastern Time. Tell them Teltek sent you! Register...

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Facts: An estimated 70% of business callers are put on hold. 90% of callers prefer messages on hold over silence or radio. 15% to 20% of callers make purchases based on information they heard on hold.  Benefits: Informs the caller of information about the company, such as hours, services, or locations. Entertains the caller, which gives the impression that the time spent on hold is shorter than what it...

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Effective Immediately! In an effort to better serve our valued customers, PAETEC performed a billing platform consolidation, in which you may have been affected by one or more of the following changes. Please click here to view an overview of your account changes or read below. Account Number Change If you have either a 6-digit or alphanumeric Account Number, it has been changed. Please make sure to update...

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