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September 2011

30 Sep

Teltek's Service Vans Replaced with "White Chargers"

by Teltek Editorial Team
in Teltek News
Comments

Teltek receives a positive review for Avaya IP Office phone system support provided to The Episcopal Diocese Of Maryland.   Fran B. of the Episcopal Diocese states: “Mark has already galloped in on his white charger and repaired the problem…. Thank y’all for responding promptly and effectively, again to the damsel in distress! Happy day, Carrie”   As you can see here at Teltek we take great pride in the level...

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30 Sep

Whistle While You Wait

by Teltek Editorial Team
in Products & Services
Comments

While I was driving into work this morning, I heard an interesting story from the disc-jockey (DJ) on the radio. He said that there was a study conducted recently that found a person is more likely to become impatient, angry or irritable if they are placed on hold on the telephone for over six minutes. Your anger mostly likely comes from the fact that you...

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29 Sep

Datto and Axcient Battle for Market Share – Who Won?

by Teltek Editorial Team
in Teltek News, Vendor News
Comments

Datto, one of the leading data back up and recovery companies in the industry today recently responded publicly to a mass email that was sent out by rival competitor Axcient. As a value added reseller of these products I too received this email message last Tuesday (9-27-11). To make a long story short the title of the email "Important Announcement from Datto CEO" followed by the...

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27 Sep

A Lesson Learned From Netflix

by Teltek Editorial Team
in Products & Services, Teltek News
Comments

Recently, those of us who subscribe to Netflix - a video rental (and previously video streaming) service - received a letter:   "I messed up. I owe you an explanation. It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly...

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26 Sep

Teltek Attends Westminster's Fallfest

by Teltek Editorial Team
in Teltek News
Comments

Teltek attended the 33rd Annual Westminster Fallfest, a celebration that draws over 40,000 people to historic downtown Westminster for Carroll County's largest community charity event.   From their website: "Families enjoy our festival midway and rides, while others come for the great food, unique shopping, and heart-stopping entertainment. Our event begins with a parade, followed by four days of non-stop fun.   Fallfest is more than a festival midway...

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26 Sep

Girl on Wire – Making Less Noise

by Teltek Editorial Team
in Girl on Wire
Comments

A few months ago Chris (Teltek’s fearless leader) asked me to read a book, Make the Noise Go Away, (Larry G. Linne with Ken Koller, 2009). I was excited to get started, but my inner procrastinator kept me from ordering the book for a while. Since I finally got around to reading it (procrastination will be a future subject I’ll be writing about) I wanted to...

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23 Sep

Product Feature: Uniden BTS-150 and BTS-200 Bluetooth Speakerphones

by Teltek Editorial Team
in Products & Services
Comments

On occasion, this blog will highlight a new product we are offering. Today, breaking from the norm, I would like to showcase two new fantastic products by Uniden. Bluetooth technology is all the rage nowadays, with Bluetooth headsets, keyboards, and mice. The next logical progression for the business world would be – Bluetooth Speakerphones. Teltek now supports the Uniden BTS-150 and BTS-200 product lines. The Uniden...

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22 Sep

Avaya IP Office – Business Continuity, Reliability and Security

by Teltek Editorial Team
in Products & Services, Teltek News
Comments

Lets face it, in 2011 earthquakes, blizzards, hurricanes, power outages, and even race cars have impacted the productivity of most small businesses in the Mid-Atlantic region. Combined with the worst business climatein nearly 100 years and the results have been devastating. These historic events have left thousands of business owners in recovery mode.  Be proactive before the next disaster strikes and leverage an Avaya IP...

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21 Sep

Teltek Changing With Technology

by Teltek Editorial Team
in Teltek News
Comments

  Technology is changing and Teltek is right there with it! Several members of the Teltek team volunteered to take step it up and take a CompTIA A+ at Carroll Community College in Westminster, MD this fall. The A+ class will enable them to acquire the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize and perform preventative maintenance of basic personal Computer...

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20 Sep

Flu Season (Cough Cough) Has Arrived

by Teltek Editorial Team
in Teltek News
Comments

Temperatures have dropped in recent weeks as summer moves to our rearview mirror. The autumn season is soon upon us and with that also comes the Flu season. The workplace is a breeding ground for germs. In a 2002 study conducted by the University of Arizona, researchers found that desk tops had 21,000 germs per square inch; phones had 25,000 per square inch; while toilet...

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