On January 8, 2013, Xima Chronicall Feature Release 3.4 became available to users.
Chronicall is a call history and reporting tool for the Avaya IP Office phone system. It offers features designed to overcome the limitations of traditional call history and reporting software. A single site license allows you to report on all of your agents, groups, trunks and extensions without having to configure your phone system.
Current Chronicall users can access the feature release by opening Chronicall and clicking on the ‘Update Available’ hyperlink which will be displayed inside of the System Status window. The user will then be prompted to download the newest release. It can also be accessed at www.ximasoftware.com/chronicall/downloads.
NOTE: Please be sure that to install the download on the same PC/Server as Chronicall.
The new version of Chronicall features the following improvements:
1) User Access Controls (UAC). These controls allow the Chronicall administrator to create user accounts, but places restrictions or privileges on what users, extensions, groups, reports, recordings or Realtime screens they may view. Chronicall does not require supervisor or user licenses—everyone in your office can access Chronicall from any computer at any time.
This new release permits an administrator to give each user their own unique login name and password and as much or as little access to Chronicall as needed. Each user can have one of three different levels of access: administrator, manager or standard user. From there, you can further customize each user’s permissions to restrict their access to certain Chronicall features or even make individual agents completely invisible to them.
2) New reporting engine, report runner, scheduler and Standard Reports (‘Reports 2.0’). This new engine is very flexible, detailed and user friendly. The Custom Reports module now includes the option to create customized report skins. Users may create any type of report needed (provided they have the Custom Reports license) and customize it with their company logo, fonts and color schemes for a more professional appearance
Updating to the new release will not eliminate any current Standard Reports or custom reports in use and should not alter any custom report schedules in place. Once users have upgraded, both the current reports and the new reports will be available. Old reports can be found under Legacy Reports on the Chronicall homepage.
For more information on this new and improved version of Chronicall, call Teltek today! As an authorized Xima software reseller, we are very knowledgeable about this product and confident that it will enhance your call center’s capabilities.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with three locations in the Baltimore and DC Metropolitan areas. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.