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February 2013

Benji in Severna Park, Maryland asks:   We are getting ready to update all the PCs in our office with new equipment and would like to donate the old hardware. What is the best way to go about this?   It's very important to donate and/or dispose of electronic equipment properly as there are many potential hazards involved. The first of these is maintaining your company's security, which means...

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The 9600 Series of Avaya IP Office offers a wide variety of telephone styles and various functionality. This series is a brand new group of phones that aims to improve upon previous technology. The sleek display on these phones features visual prompts on the screen to help the user easily navigate the various productivity features. Behind the scenes, users will notice better sound quality during phone...

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If you are familiar with Teltek and our business practices, you probably know that we are big believers in telecommuting and it's not just because we sell the equipment. The flexibility of working from multiple locations allows us to provide a benefit to our employees, remain open in times of severe weather and offer guidance to other companies considering this for their own workforce. I just blogged...

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Last week, Governor Martin O'Malley announced that Jeani Park will serve as Maryland's director of cyber development. Ms. Park is a private-sector cyber security strategist who has worked for Hewlett Packard, SpectorSoft, Trend Micro and Dell, providing product strategy and marketing for those companies. She has over 20 years of software industry experience and specializes in emerging technologies and market spaces.   Her position's primary objective is to attract...

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There are many perks to working at a telecommunications and technology company. One of those advantges is telecommuting, otherwise known as having the flexibility to work from a location other than your company's place of business while still having everything you need to perform your job duties.   Typically this means working from home, but some prefer a coffee shop, collaborative workspace or other location.   Although not everyone believes in...

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Barbara from Harrisbug, PA asks:   My PC is running much slower than usual. Is there something wrong? How do I get the processing speed back?   A slow computer can signal a number of problems. Here are a few steps to get the Mach back in your machine:   Diagnose the Problem: Run a diagnostic tool such as Soluto, Hiren's BootCD or SIW. These tools will identify the source of...

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If you have looked us up on the web lately, you may have noticed something new. We now have Click to Chat enabled on both our telecom and IT support web sites! On every page of each site, there is a Click to Chat icon on the upper left hand corner. It's labeled "Live Help online" and is pictured here. You can click anywhere in that box to start a conversation....

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We are often asked to explain the differences between a few models of phones in the 4600 series. Below is an outline of some of the more distinctive features of the various models.   The 4620 and 4620SW SW IP Telephones have the exact same appearance, user interface, and functionality. The phones do have somewhat different internal circuitry, and, unlike the 4620, the 4620SW supports Russian and multi-byte characters (Chinese, Japanese,...

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There was a recent article in the New York Times that discussed Japan's reluctance to give up using fax machines. The fact that such a leader in technology still relies on archaic spools of slippery fax paper to communicate is a bit of a mystery, until you hear the reasoning behind it.   A Japenese restaurant owner attempted to convert his customers to utilizing an online ordering process,...

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In honor of President's Day, I thought it would be a great opportunity to introduce you to Teltek's President, Debi Nicoli! A little over a year ago, I wrote a blog on the Women of Teltek that featured Debi and our other female employees and their tremendous contributions to Teltek. She is actively involved in all aspects of managing our day to day operations and long term strategic...

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