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December 2013

27 Dec

Business Bandwith and EoC . . . 

by Teltek Blogger
in Teltek News
Comments

Ethernet over Copper or EoC can be a great option to get the bandwidth your business needs and is a very affordable way to provide wide-area connectivity.   EoC provides the capacity of fiber and the performance of a T1 but at a fraction of the price.  Typically, about half the cost of fiber EoC uses the traditional copper phone lines which are made up of up...

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24 Dec

Improve Chronicall’s Performance by Increasing Java’s Memory Limits

by Teltek Blogger
in Teltek News
Comments

Want to  improve your call system's performance? To start, take a  look at  your Java memory limits. Chronicall uses the Java Runtime Environment to gather call information that can then be displayed at a user's workstation.  By default, Java has a limit on how much RAM it will use to run applications such as Chronicall. However, by increasing the default amount of RAM that Java is set...

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20 Dec

Trade In and Trade Up your Dell Sonicwall Firewall

by Teltek Blogger
in Teltek News, Vendor News
Comments

 Whether you’re interested in upgrading your existing Dell™ SonicWALL™ products or a competitive product the Secure Upgrade Plus offers an upgrade and/or trade-in path.. This offer recognizes the past investments that customers have made and helps them maintain optimal security by letting them easily and affordably replace their existing security appliances.   Take advantage of Dell’s Secure Upgrade Plus, Competitive Trade-In or Dell Loyalty offers, and you’ll...

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19 Dec

Software updates to the Avaya UC module are now available

by Teltek Blogger
in Teltek News, Vendor News
Comments

The Problem: Avaya had been receiving reports of issues with the IP Office Unified Communications Module (UCM) going into ‘write protect’ mode and Preferred Voice mail shutting down.  Avaya has determined that the fault was due to a deficiency in the microcontroller firmware and in response, Avaya Product Support has released a patch to eliminate the problem.   What products are affected? Products that may have been affected were...

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16 Dec

Dell SonicWall: Mandatory firmware upgrade—required PRIOR to December 31st

by Teltek Blogger
in Teltek News, Vendor News
Comments

As of January 1, 2014, all web browsers and Certification Authorities (CAs) will no longer sell or support 1024-bit RSA certificates to comply with NIST Special Publication 800-131A. That means if you’re still using the 1024-bit version you’ll need to upgrade w/i the next 2 weeks.   It’s important to note that this change is not driven by Dell SoniWall but rather Certificate Authorities to enforce...

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13 Dec

Cloud Computing vs. Virtualization

by Teltek Blogger
in FAQ, Products & Services
Comments

Two more terms we hear getting thrown around over the past few years are Cloud Computing and virtualization. While both are helping businesses to make the most of resources and lower costs they quite different.   Simply put, virtualization is the process of simulating “virtual” versions of infrastructure resources, such as computing environments, operating systems, storage devices or network components, as opposed to creating actual or physical versions...

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12 Dec

Secrets from Inside a Maryland IT Support Company – 2 Minds Are Not Alike!

by Teltek Blogger
in Teltek News, Vendor News
Comments

I recently received an email from the CIO of MCL Direct, a marketing and distribution firm that represents the increasingly popular universal phone system call accounting and call recording software. At the bottom of his email he had his November thought: “I believe two people can look at the exact same thing and see something totally different”. What a simple but great set of words!   This got...

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12 Dec

New Addition: Chronicall Agent Dashboards

by Teltek Blogger
in Products & Services, Teltek News, Vendor News
Comments

The newest Chronicall module, Agent Dashboards, is just what you need to take the “work” out of teamwork and turn each agent’s desktop into a powerful and connected Chronicall workstation. Agent Dashboards bring real-time data to each agent's screen with customizable desktop widgets, pop-up call notifications, DND and logout reason codes, the ability to specify call notes and account codes, and much more, all without needing...

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09 Dec

Verizon FIOS vs. Enterprise Grade Fiber

by Teltek Blogger
in FAQ, Products & Services, Teltek News
Comments

When it comes to connectivity, all of the options (and incessant marketing) can be a bit overwhelming.  How do you decide what’s best for your business?  How can you compare the different options?   That’s where partnering with the Teltek team can help.  We can explain the different options and help you decide what is best for your organization.  Lately, we’ve been fielding a lot of questions about...

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