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February 2014

Ever hear that one? While we now have a plethora of communications options available to you, voice will always continue to be on the list.  It’s a vital and natural part of the way that we communicate and the human experience and while efforts have been made to recreate that experience with technology (automated attendants ARE getting better) there are just certain things that can’t...

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Comcast has rolled out two new plans and services for the Mid Atlantic.  The first is and addition to the Comcast Business Platform with a new high speed tier or 150MB download/20 MB upload. This plan can be rolled out solo or in conjunction with a PRI for your VOIP needs.    While many areas including Richmond, DC, Baltimore, Pittsburg, Philadelphia, Central PA and New Jersey have...

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Chronicall now supports Emergency Desktop Notifications in their new release. This new feature will allow customers to be notified if and when any employee calls the local emergency services number.  Once an emergency nuumber is called a pop up screen will flash in red and notify you of the user and extension that initiated a call for emergency services.     Any customer who has current Xima Care...

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It’s baaaaack!  This scam rears its head every few years, each in a slightly different itteration to avoid detection. Often called “one ring,” “ring and run,” or “dial and disconnect,” this scam can reak havoc on your phone bill.      While the area code 473 may look like it’s a domestic number, looks can be decieving.  Area code 473 was created in the late 1990s for the...

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Exciting news, Comcast has announced its plans to acquire Time Warner Cable for $45B in an all-stock transaction!  This acquisition, might leave you wondering, why is this so exciting? How will this affect me?   With the acquisition Comcast will cover over 65% of the major markets in the US. We’re anticipating that by joining forces, Comcast will be able to leverage its expanded assets and resources...

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If you’re sitting on the East coast like us, chances are you’ve been experiencing some whacky weather this February.  There’s been lots of weather realted lingo being thrown around in the MidAtlantic like Bombogenesis, Thundersnow and Snowicanes!  While the actual science behind all of that is interesting, I know it all just amounts to a whole lot of shoveling!!   After our latest storm yesterday many “snowed in”...

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Just like we saw last year, customer engagement management is continuing to evolve, being driven by customer’s expectations.  The customer experience is king! The biggest driving factor is technology which is opening up new ways to connect with your customers.  Customers now expect to be able to choose the means of interaction that best suits them for their question or issue.  While this can seem...

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There are a ton of benefits of teleworking for established companies, including overhead reduction, increased productivity and improved employee retention and attraction.  However, for many start-ups this type of workforce whether labeled, teleworkers, remote employees or virtual workers, are a necessity rather than an option.  But when your team can be “virtually” anywhere how do you ensure you’re getting your money’s worth out of your...

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The business community has embraced the use of Voice Over Internet Protocol (VOIP) systems for businesses accross the spectrum: small, medium or large.  However, hackers have taken notice too and exploitation of  VOIP systems is becoming ever more lucrative.  Securing your VOIP systems is mission critical!   Here’s the low down on VOIP Security: Why do I need to secure my VOIP? The quick answer is to avoid major financial losses...

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Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents.  “Avaya IP Office Contact Center offers the same functionality as Avaya's enterprise-focused contact center solutions, including call recording, analytics and multichannel support, which allows agents to interact with customers using either voice, email or chat functionalities.”  However, this product is targeted for the mid-market and is...

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