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July 2014

Businesses have embraced Ethernet technology to provide secure, high performing connectivity between their sites, that's certainly nothing new.  However, with more and more focus being put on teleworking by necessity and practicality,  how can organizations extend their network to employees working from home?   Regardless of  whether we're talking  about  teleworkers managing routine transactions, healthcare professionals meeting the needs of their patients, IT technicians connecting access to corporate servers...

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We all have a plethora of devices that we use to help us stay connected and get the job done.  Most of these tools are mobile in nature, whether they be a laptop, tablet or smart phone.  Regardless if  you're in the office or on the go, you want to make sure that your device can keep up with you, both in speed an battery life.   Here are...

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Password management and overall data security have achieved top of mind status with consumers and businesses alike. The plethora of passwords and refreshes is a seemingly never ending river of information that we need to remember and can be overwhelming. Mobile phone manufacturer, Motorola, thinks they have the answer. Password tattoos!!!   Wait . . . what?! Yes, Motorola has teamed with a company called VivaLnk, maker...

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On July 10th 2013, Teltek invited their subagents Roland Newmark with CAPS Centers (Data Center) and Bob Thomas with Connect Computer (IT) to an appreciation dinner held at Match in Norwalk, Connecticut. Chris Nicoli, Vice-President of Teltek, and Roger, Provider Services Account Executive, were present at the dinner. The subagents appreciation dinner was the perfect opportunity for Teltek’s management team and staff to show their appreciation to...

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NYC is proposing just that.  The project began in 2012, led by then-Mayor Michael Bloomberg, in an effort to respond to the “widespread adoption of mobile devices” that “reduces the overall need for public telephones” but increases they need for connectivity.  Per the city’s proposal, “the Wi-Fi hot spots will need to work together, enabling users to log in once and stay connected” as they...

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The productivity of employees and resources is at the top of every manager and business owner’s target list.  Ensuring that your team has the tools they need to service your customers and the organization is crucial.  Your old phone system might be letting you down, here are 5 signs it’s time for a change:   No access to calls when outside the office. What about your sales...

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Reducing your hold time will not only result in shorter overall handle times, but will increase both customer and employee satisfaction.   4 tips to reduce your customers hold time:   1. Empower your team!! Increase your frontline staff’s authority to make decisions.  There’s nothing worse than waiting on hold to talk with someone only to realize that the person on the other end of the phone has absolutely...

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Understanding  TCO, total cost of ownership, of your technology investments (or really any of your business hardware or system) is crucial for long term success.  Recently, at the Enterprise Connect Conference, NEC's unified communications solution outshone the competition and achieved the lowest five-year Total Cost of Ownership (TCO) ranking at a session focusing on Communications Platform-Premise VS. Cloud-Based IP Telephony.   NEC's and each of  its competitor's functions (high availability, core...

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Avaya has been named as a leader Contact Center Infrastructure for 14th  consecutive year  by Gartner in Magic Quadrant.  With this year's recognition, Avaya is now the only vendor to have been positioned as a leader for this many years running (every year since its inception, in fact.)   Rather than having to piece together a solution from many disparate sources, the report found that buyers of contact...

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