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August 2014

While you might have adopted a “if it ain’t broke, don’t fix it” mentality when it comes to your phone system, that thinking might be costing you money.  Here are 4 advantages to upgrading your phone system:   Lower costs A new phone system may have a lower TCO (total cost of ownership) Pay less on your energy bill, newer technologies use less power and therefore are...

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Take a look at this speed test from CAPS Data Center, a new client of Teltek.  This is the kind of speed we can deliver to our customers!  Do you know the speed of your broadband connection? If not, you are not alone, many businesses owners have no idea what speed of their broadband is or what they are paying for. Contact Teltek at 410-552-6580 to learn more about...

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CIO’s are being held to higher standards and expectations are on the rise from their peers in the C-suite.  In the world of big data, everyone has their hands in the tech budget pot.  Navigating through the seemingly infinite options of hardware, software and services can be overwhelming much less recruiting the appropriate talent to keep it up and running. With the proliferation of mobile, the...

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Businesses and their users need to be able to work efficiently and have superior, consistent application performance; Class of Service (CoS) does just that. However, if you have a traditional network environment, CoS management can be quite an undertaking sometimes taking days to resolve, and weeks to change or update CoS assignments. Teltek partner, tw telecom’s Dynamic Prioritization for IP VPN will allow you to...

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Every week in the news we learn of another security breach or tactic that hackers are using to steal our information. At Teltek, our focus is 100% on business systems - pre-sales consulting, acquisition, installation and ultimately support to keep you up and running.   However, some of the same principles apply when discussing your personal data security. CNN Money has developed a quiz as a...

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What do you do when your Virtual Private Network (IP VPN) is interrupted?  In a recent post we looked at how exactly businesses are effected when the network fails.  Businesses reported lost revenue, decrease in customer confidence and temporary shut downs; it’s not pretty. However, planning for redundancy and adding a secondary failover system can prevent downtime.  With the proper setup, the system can automatically...

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All of the trends we’re seeing  in customer service can be boiled down to 3 main themes: ·         Remove the “pain” from the customer experience ·         Be proactive ·         Create a personalized experience Delving deeper . . . Customers want service their way.  Regardless of the demographic or geography voice isn’t going away and is still; the primary preferred method of communication.  However, self-service technology like chat and email comes...

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Want to know one of the best ways to attract new customers and keep them happy?  Wi-Fi access is the answer!   A national poll found that Wi-Fi kept main street business customers happy and might just be better than chocolate.   Here are 5 reasons why:       Interested in learning how you can provide public Wi-Fi for your customers while keeping your business network protected?   Give us a call to...

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As we know, summer and baseball go hand in hand. That being said, on July 29th, 2014 EarthLink showed their appreciation to Teltek for support and loyalty by hosting a customer appreciation event at Oriole Park at Camden Yards, Baltimore, MD. It was a fun evening for Chris Nicoli, Vice-President of Teltek, Roger Newmark, Provider Services Account Executive and Chad Leschefsky, Sales Intern and EarthLink members who shared an Orioles suite and watched a great...

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