Most likely, your telephone system is important to your business and its productivity. This means you should have a dependable, efficient and flexible phone system—which is why most people are switching to Voice over Internet Protocol (VoIP) telephone systems.
If you are still not sure about switching to an IP phone, here are 8 reasons you should consider it:
1. Direct Inward Dial (DID).
This feature allows calls to go directly to a certain user without going through an operator or receptionist. This allows your clients, vendors, and even co-workers to quickly reach the person they need by their DID.
2. Power user through your PC.
Now with unified communications, you can operate your phone through you computer! You can click-to-call, answer calls, add favorites, start conferences, and even instant message your co-workers, which is a great feature to use if an employee is on the phone. Well how do you know if someone is on the phone? You can check the availability of other colleagues through the software, which is designated by different icons.
3. Never miss calls.
You don’t have to ever worry about missing an important call! With VoIP, calls can be directed to ring to multiple locations like you cell phone or even your home phone. This is a great feature if you decide to work from home—you can still work without physically being in the office!
4. Use your smartphone as your business phone extension.
Have you ever left the office early and needed to call an important client or vendor using your cell phone, but didn’t want them capturing your cell phone number from the caller ID? Now with VoIP and a free app (ex. Zultys Mobile Communicator™), you are able to call that client or vendor and easily transfer, conference, and more all from your smartphone! The best thing about it is that they won’t even know that you’re not calling from your office!
5. Voice mail/fax to email.
Are you tired of listening to every single voice mail before you get to that important one? Well with VoIP, voice mail messages are recorded as a .wav file which allows them to be delivered to your cell phone. Now you don’t have to call into the office to check if you received voice mails while you stepped out. Who wouldn’t like this feature?
The same feature is available with faxes. Incoming faxes are recorded as .pdf files and then delivered to your designated email. Now you can receive faxes anytime and anywhere—as long as you have access to your email.
6. Use any phone in the office as your own phone.
With a VoIP telephone system, every employee has an extension to log into a phone. It doesn’t matter what desk you are at—you can login and the phone becomes your phone with your personal office number (DID), preferences, and settings. Don’t worry…once you log into another phone in the office, the previous phone that you logged into will automatically log you out.
With this feature, every employee doesn’t even need their own phone! You can use this login feature, or “hot desking,” to set up sales desks that your sales staff can share. Different sales staff can login to the phone and it becomes their extension!
7. CRM system feature.
Now this is cool…when you have an incoming call, a screen will automatically pop up on your PC and open the contact, based on caller ID, in the customer relationship management (CRM) system. Have you ever had a prospect or client call you back and you forgot who the person was? Imagine—that important prospect calls back a month later and you know who is calling as soon as you answer the phone. You will know the account and contact information helping you save time, increase your productivity, while providing outstanding customer service.
Now as your business grows, your telephone system can easily grow with you! Unlike the older systems that use modules and cards to add phones and extra features, VoIP is software based. This means that IP business phones do not use hardware! This reduces electrical costs and frees up office space because it does not require a phone closet.
As you grow and need to add additional phone lines, you can simply license what you need. This eliminates the worry of buying more than you need now so you can grow in the future.
Still need more convincing? Visit our website or call 1.866.9.TELTEK. Let Teltek help you with your switch to VoIP with our recently expanded VoIP solutions through a partnership with Zultys!
Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, D.C., Virginia and Pennsylvania.