If you work in a school or library, there’s a good chance that you are already taking advantage of E-Rate. E-Rate, or the Schools and Libraries Program, is a federally-mandated program to make IT and telecommunications services less expensive for schools and libraries. Since 1997, E-Rate has been connecting these institutions to discounted internet, intranet and telecommunications services. How Does the E-Rate Program Benefit Schools and...
Read MoreBoth on-premise and hosted (cloud/VoIP) phone systems are dependable and effective communication solutions and each system has its own set of advantages and drawbacks. Which system to choose depends on the features that would be most beneficial to your company. On-Premise Phone Systems An on-premise phone system is a physical system that is owned or leased by the company that is using it. The server is located on-site in...
Read MoreAre you a government agency looking to partner with a qualified and reputable technology company that can help you fulfill a minority participation or supplier diversity requirement? Teltek is the company you’ve been searching for! Teltek has achieved the following socio-economic statuses: Woman Owned Small Business (WOSB) Economically Disadvantaged Woman Owned Small Business (EDWOSB) MDOT Minority Business Enterprise (MBE) Disadvantaged Business Enterprise (DBE) Small Business Enterprise...
Read MoreAs a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment. IP Office Support Services (IPOSS) is a comprehensive and customizable...
Read MoreNow that school is back in session, it may be time to evaluate the technology that supports your school or library. Implementing and maintaining phone and computer systems can be expensive, so we wanted to make you aware of a program that may be able to assist you with your technology costs. E-rate is a federal program that helps to make telecommunications and information services more...
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You have several options when selecting a phone service and there are a few things you should know about each type of service in order to make an educated decision. Let us help by defining each of these options and comparing them to each other, so you can choose wisely. POTS (Plain Old Telephone Service) is the original phone service delivered over copper wires using analog...
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The newest version of Avaya IP Office, released in June of 2017, includes several new features. Among them are new reporting, recording and system customization tools Integrated Contact Reporter (ICR) is ideal for small to medium companies, as it accommodates 5-25 agents and up to 5 supervisors. ICR offers real-time and historical voice reporting on incoming, external calls. Other features of ICR include: Agent desktop call control ...
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