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An Office Manager’s Guide to Avaya IP Office

An Office Manager’s Guide to Avaya IP Office

If any year has given office managers reason to reevaluate their communications systems, it’s been 2020.


In the face of a global pandemic, organizations have been pushed toward remote work and updated communications as businesses necessities. Accordingly, if you’re an office manager, you’ve almost certainly been searching for remote-ready solutions to power your team – and, in doing so, you’ve likely come across Avaya IP Office.


It’s a popular solution. But is it right for you? To answer that question, we’ll look at five common questions about Avaya IP Office:


  • What is Avaya IP Office?
  • What features does Avaya IP Office have?
  • What are the benefits of Avaya IP Office?
  • What are alternatives to Avaya IP Office?
  • How can I get started with Avaya IP Office?


By the end, you should have a well-rounded understanding of the platform and information on its potential fit in your own office environment.


Ready? Let’s dive in.


What is Avaya IP Office?

Maybe the best word to describe Avaya IP Office is “flexible” – it can do a lot of things and it can do them via a range of setups. That flexibility also makes the platform a little difficult to nail down.


At its core, though, Avaya IP Office is a digitally based communications system designed for mid-size businesses. The foundation of the platform is telephony and messaging, but that’s only the beginning. Avaya IP Office allows businesses to communicate according to their needs.


The platform can be delivered as an on-premise solution, as a cloud solution, or via a hybrid model – read more about each installation here.


What features does Avaya IP Office have?

Avaya IP Office boasts nearly any communication feature that a business might want:


  • Service for up to 3,000 users on a single server
  • Mobile phone compatibility
  • Call recording
  • Automatic callbacks
  • Auto attendants
  • Call screening
  • Distinctive ringing
  • Call waiting
  • Absence text
  • Customizable incoming call routing
  • Video conferencing
  • Voicemail and email integration
  • Hot desking
  • Easy remote access


And more. For a full list of Avaya IP Office features, see the product brochure from Avaya, and if you have questions on details, let us know – we’re happy to provide more clarification.


Here’s the takeaway, though: IP Office can handle nearly any communication use case that your team will have.


What are the benefits of Avaya IP Office?

Given its extensive feature set, it’s no surprise that Avaya IP Office provides mid-sized businesses with a host of benefits. As an office manager, you’ll be able to:


Make your team’s communication seamless from anywhere.

The push for remote work, as we mentioned at the outset, has been an impetus for communications changes in many offices this year. Avaya IP Office makes remote communication easy. With the platform, your people will be able to use their mobile phones to access business communications securely and seamlessly.


Scale your system to your needs.

Additionally, Avaya IP Office is notable for its flexibility and scalability. You can choose from Basic, Essential, Preferred, Server, or Select IP Office editions, and tailor the feature set to your business’s communication needs – then, as your business grows, you can scale up easily. If you’re growth-minded, IP Office can be a good fit.


Reduce tedious technical work.

For office managers, Avaya IP Office provides some features that can reduce the amount of tedious technical work involved in office communications. For instance, the ability to bring mobile devices onto the platform makes device management easier. The platform’s automatic extension management can eliminate time wasted setting up and deleting extensions as roles and people change. Its call screening can reduce the amount of time spent on irrelevant calls.


We could add more examples, but the takeaway is that the platform makes managing office communications easier and less time-consuming.


Benefit from a proven vendor.

Finally, using Avaya IP Office will allow you to gain peace of mind by using a trusted vendor. Avaya has been around for over a hundred years (formerly as Lucent and AT&T), servicing small business contexts and Fortune 500 environments alike (including organizations like Goodyear and the New York Mets). Their support is high-quality, their systems are well-designed, and their solutions are trusted. Those things matter.


What are alternatives to Avaya IP Office?

With all of this said, Avaya IP Office is not the only solution on the market.


If your business is not looking for all of the bells and whistles of a full unified communications system, you might consider a VoIP-only solution like RingCentral.


If you’re looking for a closer feature-match at a cost-efficient price-point, our Nebulosity offering is a good alternative. Learn more about it here.


How can I get started?

If you’re ready to move ahead with Avaya IP Office – or if you want to learn more about your business communication options – a great first step is to get a consultation on your office’s needs.


Give us a call. At Teltek, we’re proud to be an Avaya partner. When you get in touch, we’ll provide a free onsite assessment before we sell you anything. This allows us to be confident in serving you with a solution that will work according to your needs.


And, importantly, we’ll never push you toward a certain product. We offer a broad range of Avaya products (and other brands, too), and we’ll make sure you get the system that’s the best fit.


If you’re in Maryland or the DC area and you’re looking for an Avaya partner that will have your best interests in mind, give us a call to take the first step today.

Chris Nicoli

Let’s get your business tech you can trust.

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