Avaya phone solutions are great.
The brand is proven in a wide variety of contexts; Avaya is used by small businesses and Fortune 500 firms alike. It offers a broad range of products, from software communications platforms like IP Office to leading desktop phones. And Avaya offers powerful features, like support for up to 75 auto attendants and integrations with leading tools like Salesforce.
Basically, if you’re searching for a business phone system, Avaya offerings are worth a look. And if you do decide to move forward with Avaya, it brings up the question: Who should you work with to select and implement Avaya products?
There are, according to Avaya, more than 4,000 Avaya partners. That’s a lot of potential partners to choose from, and it can make the prospect of choosing the right one seem a little bit intimidating.
But it doesn’t have to be – if you know what you’re looking for.
To that end, here’s a quick, five-step guide to choose the right Avaya partner near you:
- Make sure they’re an Avaya partner
- Narrow your search to your location
- Make sure they offer a free onsite assessment
- Ask them about their implementation process
- Get references and look at reviews
Let’s break these down in a bit more detail. And take heart: If you follow each step, you’ll find a good fit.
1. Make sure they’re an Avaya partner.
The first step to finding an Avaya partner is to make sure that the companies you’re considering are actually Avaya partners.
Some may not be. There are a number of companies that offer Avaya products, but aren’t official Avaya partners. This can be fine, but Avaya, understandably, recommends that you work with an official partner. Here’s their rationale:
“If your Avaya product or component was purchased from a non-authorized source, Avaya cannot: Guarantee its authenticity, certify the equipment for Avaya maintenance support eligibility, [or] provide Avaya support.”
Essentially, Avaya labels products sold outside of authorized channels “gray market” products and doesn’t offer the same warranties and support for them. To make sure you’re getting new (or used) official products, check to make sure the company you’re considering is an official Avaya partner. You can do this by contacting Avaya at firstname.lastname@example.org.
2. Narrow your search to your location.
You’ll also want to work with an Avaya partner that’s located near you.
The rationale here is simple: If your Avaya partner is in your proximity, they’ll be able to be onsite for necessary setup tasks like reviewing your network, your phone systems, and your technology in-office. They’ll also be more readily available if support is needed.
Phone systems aren’t as easy to support remotely as other IT systems. Even if you’re on a completely VoIP-based system, there will be hardware components that benefit from onsite support.
So, search for an Avaya partner near you, and then…
3. Make sure they offer a free onsite assessment.
If your potential Avaya partner is in your proximity, they’ll be able to assess your environment onsite before selling you a solution.
This can be hugely valuable. Unfortunately, many of the big providers sell phone system solutions before they’ve verified that the solutions will actually work in the location.
At Teltek, we always provide a free, onsite assessment before the sale to make sure that your infrastructure is fully equipped to support your Avaya systems. This helps us to ensure we’re providing you with the best solution for your context – not just making a product sale.
4. Ask them about their implementation process.
If you’re in contact with an Avaya partner and things seem to be aligning well, a helpful next step is to get some of the details on their implementation process.
The first question many businesses want to know when switching phone systems is: How long will it take? That’s a valid question, but it’s really only a start.
You should also ask things like:
- What assets and information will be needed from my team in the process?
- Who will our point of contact be during implementation?
- How will we communicate?
- What will the process include?
- Is user training included?
- Will the system work right away?
At Teltek, we do our best to make system switches seamless. That means we plan out implementation carefully, and we only switch things over when we can guarantee that it’s ready to go.
5. Get references and look at reviews.
Finally, if you’ve made it this far, it’s time to look for validation: Does this company have a good track record?
Ask for references – ideally, from businesses that are similar to yours. If you’re implementing an Avaya system for your call center, for example, ask if the company has successfully served other call centers. If you’re implementing the system in your healthcare office, ask for healthcare references.
And look at online reviews. At Teltek, we’re proud to note that we have a five-star rating on Google, Yelp, and Clutch. As you’re considering your Avaya partner options, reviews can be good affirmation that you have a good fit.
Ready to get started with an Avaya partner?
Follow the five steps above, and you’ll be on your way to a proven solution with a business that’s a good fit for the job.
If you’re looking for an Avaya partner in Maryland, we’d love to hear from you.
At Teltek, we’re a Maryland-based business serving healthcare, education, manufacturing, office buildings, senior housing and long-term care facilities, and nonprofits by providing better phone services.
We always come onsite to perform an assessment before you’re a client. We don’t sell solutions before we know the context we’re dealing with. And we’ll always ensure your solution is working before we make a switch.
And, importantly, we’ll never push you toward a certain solution. We offer a broad range of Avaya products (and other brands, too), and we’ll make sure you get the system that’s the best fit.
If you’re in Maryland or the DC area and you’re looking for an Avaya partner that will have your best interests in mind, give us a call to take the first step today.