The COVID-19 pandemic put all businesses under pressure to keep employees safe and maintain customers during a harsh economic downturn. Information technology played a crucial role in both goals, in particular keeping employees connected in a remote work environment. How did your managed services provider perform during COVID? Many business owners learned the hard way that they did not have the level of support they needed during this difficult time.
Did Your Managed Services Provider Perform These Past Few Months?
That is an important question to ask. Managed services providers offer important information technology services to your business, from VoIP and virtual desktops to cloud applications and online meeting solutions. Without these tools, it would be almost impossible for a modern business to operate in today’s quick-moving environment, especially with the increase in remote work. However, it is possible that your managed services provider either did not have the capability or struggled to meet new demands brought on by the pandemic.
A New Workplace Paradigm Ahead
The pandemic pushed forward several workplace trends. Employees needed to be able to connect remotely to information technology systems to keep doing their work. With telecommuting and remote work now the norm, Businesses needed to ensure employees could connect with communications tools and access workplace applications in a safe manner. This includes cloud applications and online meeting software, but also VoIP phones and virtual desktops. Some managed services providers, though, were not ready for this transition, leaving business owners struggling to run their business, connect with their employees and customers, and manage an already difficult situation.
The Teltek Solution
At Teltek we understand the changing needs of businesses, including how emergencies or hardships can alter long-term plans. We pride ourselves on our ability to quickly respond, offer our customers flexible solutions, and work with them on specific needs. For example, during the pandemic, we helped several customers set up temporary remote work solutions that could become permanent if needed. We want to help our customers with whatever they need and offer solutions that can change as the needs of our customers shift. If COVID left you in a bind with your technology, reach out to us to help you determine the best solution forward for you and your business.
Let Teltek Become Your Managed Services Provider
Teltek is a leader in managed IT services for businesses of all sizes. We offer a proprietary approach to meeting any business’s needs and want to help your company find the technology system that works best for your needs. If you are ready to learn more about Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.