Teltek now offers our customers Broadvoice Bubble, a new text messaging and marketing platform that lets businesses send SMS messages directly to customers. This tool makes it easier to engage and interact with customers in a way that is reliable and convenient. Broadvoice launched this project in November and Teltek is thrilled to be able to offer it to our customers.
The Benefits of Broadvoice Bubble
Broadvoice Bubble is perfect for sending alerts and notifications, such as appointment reminders or delivery tracking updates. These messages are much more effective than traditional emails or phone calls. With Broadvoice Bubble, you can send a text message to your entire list with just a few clicks. Studies have shown that text messages have, on average, a 98% open rate and a 95% read rate. SMS messages also have a 75% engagement rate and a 45% response rate, which is much higher than email. This is especially important in today’s world of remote work, ensuring that any urgent or high-priority messages are quickly delivered, opened, and read.
A Wide-Range of Services
Broadvoice Bubble allows users to do more than just send a simple text message. The platform also allows users to create message templates that provide automated responses to customer messages. Text messages can also be scheduled to be sent out at different times to a single user or to a series of customers.
Broadvoice Bubble also utilizes a tool called Live Agent Routing. With this capability, users can manage inbound texts, so that when a person responds, the response can be put in an agent queue just like with phone calls. Direct calls can also be automatically directed to the right department. Users can get a holistic view of their SMS operations by monitoring text queues, volume, and individual interactions. This tool provides incredible value for businesses that want to communicate with customers. Email has become so easy to delete and ignore – if the email even reaches the intended person. Broadvoice Bubble offers an excellent opportunity to change this dynamic.
Teltek Can Connect You with Broadband Bubble
Teltek is a leader in information technology services. We offer a proprietary approach to meeting any business’s needs and want to help your company find the right IT system that works best for your needs. If you are ready to learn more about Teltek, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.