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Product Feature: MetaSwitch Contact Center

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Product Feature: MetaSwitch Contact Center

The MetaSwitch platform provides a valuable service to businesses that want to connect their voice service with unified communications technologies. The MetaSwitch Contact Center allows for businesses that require call center activities to move to a 100% cloud solution.  It provides the security and reliability of a traditional call center, but can greatly reduce your costs.

The Value of a MetaSwitch Contact Center

Many premise-based call centers are nearing the end of life. They have become incredibly expensive to operate and maintain, no longer providing the return-on-invest that businesses came to rely on. The MetaSwitch platform offers the same functionality at a lower cost. Some of the main benefits include:

  • The ability to support multi-site contact centers and remote agents through a single portal
  • Receiving analytics on service levels down to each agent with real-time dashboards
  • Having a centralized collection of communication tools such as web chat, email, and SMS all in a single application
  • Easy integration with CRM and WFM systems

With these tools, you can improve the productivity of your agents while enhancing customer service. No on-premises hardware or network-based components are needed to get started. This solution is valuable for almost any sector, including those who work in education, healthcare, retail, finance, hospitality, or government organizations. Anywhere you have employees interacting with customers in a call-center scenario, this platform can provide increased benefit.

Changing with the Times

The MetaSwitch platforms help businesses adjust to the current remote working environment. With COVID-19 forcing more employees to work remotely and limiting in-person gatherings, the MetaSwitch Contact Center takes advantage of cloud technology to allow representatives to work wherever is comfortable. With this solution, businesses don’t need to pay to maintain buildings or other contact center necessities. They can easily improve customer service while creating a better working environment for employees.

The MetaSwitch Platform

Teltek proudly supports MetaSwitch products and services. Microsoft acquired MetaSwitch in May of 2020 and is in the process of integrating the company’s technologies into its larger platform. For example, some of the MetaSwitch voice and meeting solutions have been worked into Microsoft Teams. There is likely to be more MetaSwitch and Microsoft partnerships coming. MetaSwitch has established itself as a leading unified communications provider.

The Contact Center provides a valuable option for businesses of all sizes. There is no reason to continue to use a traditional call center. At Teltek, we can work with you to better understand the call center offering and how it can help save on your bottom line while improving customer service.

Teltek Can Help You with Your Call Center Needs

Teltek’s Nebulosity Voice Cloud PBX is built on Microsoft’s MetaSwitch platform, making the transition to Unified Communications as a Service (UCaas) and Microsoft Teams efficient and seamless. We offer a proprietary approach to meeting any business’s needs and want to help your company integrate the right cloud solutions into your business workflows. If you are ready to learn more about Teltek and Microsoft MetaSwitch, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.

Teltek Blogger

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