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October 2021

Network Operations Center

A network operations center (NOC) is a centralized hub where your IT provider monitors and supervises your network and systems.   Think of it as the control deck where your IT wizards work their magic, troubleshooting problems and protecting against disruptions and downtime. Some larger organizations have in-house NOCs, but most of the time it’s outsourced to an IT service and/or security provider. The ultimate goal, for...

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network downtime

Network downtime refers to a span of time when your network and systems can no longer perform their core functions.   For many, this is the worst case scenario: your point-of-sale terminals are down, a client portal is inaccessible, phone systems are offline, communication failures are rampant… Whatever it looks like for you specifically, network downtime can quickly grow from a minor inconvenience to a major catastrophe....

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