NEC provides its users with a variety of solutions that create greater mobility for those businesses that are busy and on the move. These solutions assist businesses with expanding its sales, while boosting productivity and enhancing its customer service. One of these solutions provided by NEC is the NEC uMobility App--and luckily for you, there is a promotion going on! By using the NEC uMobility app, your smart...
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Does this look familiar? Do you fall asleep while waiting for you slow computer to finish loading? Sometimes your web browser can slow down. This can be due to the fact that there is a large amount of temporary internet files being stored on your local computer. Sometimes, to correct issues (being slow, unresponsive, etc.) you may need to do some housekeeping. This blog will walk...
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Does this look familiar? Is this what it feels like when you have to deal with your phone and internet service provider? There are really only two options of how to choose a service provider: (1) you can work with the SP directly, or (2) you can work with a broker--and that is where Teltek comes in! We are an experienced and professional broker, representing...
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Zultys is a premier provider in business-class service and unified communications. Zultys helps businesses communicate and collaborate effectively, and now with Zultys Cloud Services, you can put everything in the cloud so that there is less to manage. It is becoming increasingly popular for businesses to move to the cloud in order to take advantage of the business continuity and cost savings. However, to this point,...
Read MoreIn a recent blog post, we highlighted NEC's new approach to the desk phone with a "tablet like experience." Avaya has another solution, let's call it BYODeskphone? The E100 Series aims to combine the using your favorite device (tablet, or smart phone) with your desk phone for an integrated mobile experience. By combining a dock with secure connection to your corporate network with superb audio quality,...
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The SL1100 Release 5 is Here! There has been a new release by NEC--the SL1100 Release 5! With this release, users can enjoy new and exciting system enhancements, including new contact center features, two SIP trunk providers, night mode toggles, conference features...
Read MoreWhat do you do with all of the business cards that you collect at networking events, expositions, foot prospecting, etc.? Do you have business cards piling up on your desk because you're too busy to keep up with them, and now it will take forever to individually send out an email to all of them? With Microsoft Word, you can send out an email blast...
Read MoreThe stakes have never been higher! Make sure that you're setting your business up for success by empowering your call center with the technology they need to service your clients. Not sure where to start? Teltek can help you meet and ever better exceed your customers expectations. Reduce abandon rates and improve customer experience in 3 easy steps: Add a call back option. Be proactive! Rather than make...
Read MoreIncreased responsiveness and customer engagement leads to customer loyalty and higher sales. That's a given, right? But how do you measure and analyze our customer's interaction with our company and brand? What should you be looking at? 7 statistics that will have you rethinking customer service: "42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple...
Read MoreYou are busy and don't have time to go through your emails everyday. So eventually, you have 50 unread emails...
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