The SL1100 Release 5 is Here! There has been a new release by NEC--the SL1100 Release 5! With this release, users can enjoy new and exciting system enhancements, including new contact center features, two SIP trunk providers, night mode toggles, conference features...
Read MoreWhat do you do with all of the business cards that you collect at networking events, expositions, foot prospecting, etc.? Do you have business cards piling up on your desk because you're too busy to keep up with them, and now it will take forever to individually send out an email to all of them? With Microsoft Word, you can send out an email blast...
Read MoreThe stakes have never been higher! Make sure that you're setting your business up for success by empowering your call center with the technology they need to service your clients. Not sure where to start? Teltek can help you meet and ever better exceed your customers expectations. Reduce abandon rates and improve customer experience in 3 easy steps: Add a call back option. Be proactive! Rather than make...
Read MoreIncreased responsiveness and customer engagement leads to customer loyalty and higher sales. That's a given, right? But how do you measure and analyze our customer's interaction with our company and brand? What should you be looking at? 7 statistics that will have you rethinking customer service: "42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple...
Read MoreYou are busy and don't have time to go through your emails everyday. So eventually, you have 50 unread emails...
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Top 5 email signature mistakes: Not having one - Much like letterhead or a business card, an email signature lets people know who you are, what you do and how to get in contact with you. Not including a phone number - Listen, I like email just as much as the next girl but sometimes nothing fits the bill like a phone call. Make sure...
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So, what are Managed Services? This term is more than just a buzzword within the IT industry—it is a way that businesses can improve operations and reduce expenses. Whether you have a dedicated IT staff or not, managed IT is a great way to provide an all-in-one, complete IT solution. So this is all great, but how can managed services benefit your business, and where does...
Read MoreYour desk phone is only good for making and receiving phone calls and the occasional inter office page, right? But what if you could get more features? Features that you've become accustomed to with your computing devices? Well look no further. Now offering a desk phone with a tablet like experience, they're reinventing desktop telephones with NEC UT880. With the UT880 you'll get features like: "A...
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On Friday, June 5th, Teltek will be hosting a table at the Spring Baltimore Business Journal Expo. The BBJ Spring Expo is being held at the Hunt Valley Inn located in Cockeysville, Maryland. We hope to make some great connections and inform our audience about what Teltek does! Teltek is your one-call technology provider, specializing in installing and supporting phone systems, computers, and cabling. We also...
Read MoreThank you for your continuous support! To better serve you, we have added a new Account Management position to enhance your customer service experience and offer a single point of contact. Heather Lane has assumed the role of Account Manager and will be managing our service agreement clients. Heather will be responsible for ensuring that all of our existing customers are happy and resolving any outstanding,...
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