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Author: Teltek Blogger

We've been asked by several of our customers using  Xima software, “How can I get my agents to appear in the Agent Timeline?”  If you’re wondering the same, here are instructions on how to gain visibility in your timeline. Open  Agent Timeline and select the users you want to view by clicking the list icon Choose “View by Agent” in the drop down menu.  Then,...

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This question comes up frequently in our security discussions with our clients - what exactly is an SSL?   SSL stands for Secure Socket Layer and is a certificate on your web server that provides security for online communications.  It does this by creating an encrypted connection between a web server and a visitors' web browser.   SSL certificates have two main functions.  First, authentication and verification and second,...

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What better way to celebrate the impending weekend than with Feature Friday? Well, the only way it could get better is a FREE Feature Friday!   As you may have seen in an earlier post, Xima released their new Chronicall Agent Dashboards module at the end of last year.  One of the hottest new features is instant messenger which allows for chat and presence functionality . ....

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Whether you’re moving into a new space or upgrading your existing setup, choosing the right display options for your conference room is an important decision.  Not only will this equipment be used for internal meetings and communications but perhaps also for presentations to clients and partners.  Make sure that you’re putting your best foot forward while getting the technology that’s up to the task.   Based on...

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Windows XP EOL:  4/8/14 Server 2003 EOL:  7/14/15 Office 2003 EOL:  4/8/14 What does this mean to you? While end of sale has come and gone on these products, end of life/ service is on the horizon.  This means that after the dates listed, there will be no more updates or services packs will be released for these products.  Additionally, the absence of updates can mean more than...

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With the proliferation of wireless devices and ever increasing “client” expectations, it’s important to stay ahead of the curve when considering your wireless network.  Whether that client is a business traveler staying at your hotel, 700 students that expect to be able to use their tablets in class or an employee who needs connectivity at his desk AND in the conference room for a presentation...

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Ever hear that one? While we now have a plethora of communications options available to you, voice will always continue to be on the list.  It’s a vital and natural part of the way that we communicate and the human experience and while efforts have been made to recreate that experience with technology (automated attendants ARE getting better) there are just certain things that can’t...

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Comcast has rolled out two new plans and services for the Mid Atlantic.  The first is and addition to the Comcast Business Platform with a new high speed tier or 150MB download/20 MB upload. This plan can be rolled out solo or in conjunction with a PRI for your VOIP needs.    While many areas including Richmond, DC, Baltimore, Pittsburg, Philadelphia, Central PA and New Jersey have...

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Chronicall now supports Emergency Desktop Notifications in their new release. This new feature will allow customers to be notified if and when any employee calls the local emergency services number.  Once an emergency nuumber is called a pop up screen will flash in red and notify you of the user and extension that initiated a call for emergency services.     Any customer who has current Xima Care...

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It’s baaaaack!  This scam rears its head every few years, each in a slightly different itteration to avoid detection. Often called “one ring,” “ring and run,” or “dial and disconnect,” this scam can reak havoc on your phone bill.      While the area code 473 may look like it’s a domestic number, looks can be decieving.  Area code 473 was created in the late 1990s for the...

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