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Author: Teltek Blogger

Just like we saw last year, customer engagement management is continuing to evolve, being driven by customer’s expectations.  The customer experience is king! The biggest driving factor is technology which is opening up new ways to connect with your customers.  Customers now expect to be able to choose the means of interaction that best suits them for their question or issue.  While this can seem...

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There are a ton of benefits of teleworking for established companies, including overhead reduction, increased productivity and improved employee retention and attraction.  However, for many start-ups this type of workforce whether labeled, teleworkers, remote employees or virtual workers, are a necessity rather than an option.  But when your team can be “virtually” anywhere how do you ensure you’re getting your money’s worth out of your...

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The business community has embraced the use of Voice Over Internet Protocol (VOIP) systems for businesses accross the spectrum: small, medium or large.  However, hackers have taken notice too and exploitation of  VOIP systems is becoming ever more lucrative.  Securing your VOIP systems is mission critical!   Here’s the low down on VOIP Security: Why do I need to secure my VOIP? The quick answer is to avoid major financial losses...

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Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents.  “Avaya IP Office Contact Center offers the same functionality as Avaya's enterprise-focused contact center solutions, including call recording, analytics and multichannel support, which allows agents to interact with customers using either voice, email or chat functionalities.”  However, this product is targeted for the mid-market and is...

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In December, I compared Cloud Computing vs. Virtualization. However, I wanted to take time to explain the advantages of virtualization in and of itself. There are tons of benefits to an IT organization or business when choosing to go virtual.  Rather than break it down Letterman style, here are the top 5:   1.   Faster server provisioning Server virtualization enables elastic capacity to provide system provisioning and deployment...

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  --     This video illustrates “Dave, the IT Guy” challenged with managing a company’s multi-location network with multiple mobile, apps in cloud that guzzled bandwidth and viruses.  Highlights: Cisco’s Meraki is an alternative to the “same old” expensive and complex computer networking technology This new technology developed by former MIT students, is now known as cloud networking Wireless LANS, network switches, routers and security appliances Hardware is controlled by cloud, data centers...

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    NEC’s UNIVERGE® 3C (new release 8.5) with enhanced UC and UNIVERGE Cloud Services UCaaS have been named a recipient of the TMC Product of the Year Award.  With this award, TMC, the world's leading business to business and integrated marketing media company, recognizes NEC for its innovation in its Internet Telephony products.   “It gives me great pleasure to recognize NEC with a 2014 Product of the...

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As the Official Supplier of Network Equipment for the 2014 Sochi Olympic Winter Games, Avaya will provide the network, collaboration and communications equipment necessary to keep the world connected.  As the official partner, Avaya will “drive every aspect of citical communications connecting us to the joy of sport on the worlds bigest stage enabling the world to participate in the Olympic experice.”   The organizers expect the...

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      SpectorSoft offers monitoring solutions to allow insight as to your employee’s activities while using company computers.  Spector 360 features automated deployment, remote management tools and will record activities including Email, Chat/IM, Web Surfing, Online Searches, Keystrokes and Programs used allowing you to generate high-quality management reports of your findings that can be printed or emailed on a regular basis.   SpectorSoft is committed to ensuring that you...

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  Every year, the folks at Splash Data have been cataloging and publishing a top 25 list of the worst passwords of the previous year.  The list is compiled from files containing millions of stolen passwords posted online during the previous year.  SplashData suggests making passwords more secure with these tips: “Use passwords of eight characters or more with mixed types of characters. But even passwords with common...

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