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Author: Teltek Blogger

In addition to their other core services like: Multi-site MPLS Redundancy Solutions Managed Services and VoIP Services, Teltek and its partner, UNSI, formerly Airband, can provide clients with internet access options including broadband aggregation, DIA, and Fixed Wireless.  While the other terms may be familiar, perhaps the last is not. “Fixed Wireless broadband is a type of high-speed Internet access where connections to service providers use radio...

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To provide their customers with a simple and affordable solution for recording the calls of their IP Phones, NEC has just released an IP Call Logging Unit.  The new device will allow customers to record calls of an SL1100 IP telephone. Just like its digital predecessor, the IP version can be programmed to record calls automatically or allow the user to select which calls are to...

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In a recent report published by Nemertes Research, NEC was recognized the lowest first-year costs when factoring capital, implementation, and operational costs.  The study compared the total cost of ownership (TCO) among the top vendors in the marketplace.    Understanding the TCO of any product or system is crucial in making the right decision.  While upfront purchase costs are an easy way to compare systems at a...

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 To meet with the current pace of business, key employees are required to be 100% connected even when they’re mobile.  Fortunately, phones are constantly getting smarter allowing us to check email and interact with corporate applications and data in addition to fielding phone calls on the go.  In fact, our mobile devices have be indispensible in getting our jobs done and have been a boon...

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[caption id="attachment_11117" align="aligncenter" width="300"] Photo c/o Ken Koons, Carroll County Times[/caption]   Monday started out as any normal week would at Teltek HQ in Westminster.  Everyone arrived, got a cup of coffee, chatted briefly about the happenings of the weekend and got to work.   Everything was fine until people started to ask “do you smell gas?”  Teltek called emergency officials and within a few minutes everyone was...

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Avaya  has just made their latest version of IP Office, 9.0, generally available.  The new 9.0 will allow support of up to 2,000 users in a single platform, adds support for VMware to ease in the flexibility of deployment and delivers access to the largest range of endpoints to enable anywhere working.   The new release was developed from the ground up to enable midmarket companies to...

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Avaya announced that they have acquired ITNavigator, a leader in cloud, social media, reporting and management solutions.  Avaya is excited about this acquisition as it will accelerate their Collaborative Cloud and Contact Center portfolios. Avaya is committed to providing customers with flexible deployment options and this latest acquisition will “add key management, reporting, and social media capabilities highlighted by their simple, easy to use features”. In...

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Toll Fraud?  You might ask . . . is she referring to someone swiping my EZ-Pass? While that would also be extremely aggravating, no, actually I’m talking about hackers attacking your phone system and racking up massive long distance charges on your account.   This can result in tens of thousands of dollars in fraudulent charges showing up on your bill. Hackers can gain access to your...

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-- This past week, two Washington, DC based Teltek customers have reported that someone has contacted their office representing themselves as an Avaya employee. In these calls the caller stating that “the Avaya phone system they [customer] are using has been discontinued and they must upgrade to be able to get support”. In both cases this was reported to Teltek and it was determined to be...

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