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Author: Teltek Blogger

On January 8, 2013, Xima Chronicall Feature Release 3.4 became available to users. Chronicall is a call history and reporting tool for the Avaya IP Office phone system. It offers features designed to overcome the limitations of traditional call history and reporting software. A single site license allows you to report on all of your agents, groups, trunks and extensions without having to configure your...

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The flu outbreak is not the only bad news making us sick this week. A recently discovered vulnerability in Java software is wreaking havoc for users. Java is a programming language and computing platform that powers games and business applications and runs on billions of personal and business devices worldwide. By taking advantage of the Java flaw, criminals have a gateway to access the information on these devices. The U.S. Department of Homeland...

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This past October, Teltek attended a referral partner appreciation event hosted by Comcast at M&T Bank Stadium, home of the Baltimore Ravens! Attendees had lunch in the Ravens' locker room and heard a speech by Michael McCrary, former Raven's defensive end and member of the 2000 Super Bowl winning team. The speech was followed by a Q&A and autograph signing session with McCrary. Teltek's autographed photo of McCrary is proudly displayed in...

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Nathan in National Harbor, MD asks: Management has declared that our company needs to go paperless in 2013. What tools are out there to assist us with this goal? A paperless office is an accomplishment that has many benefits. It's cleaner, greener and more cost effective method of doing business. Since we have already implemented many procedures at Teltek to reduce our own paper usage, we are happy to...

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Working in the technology field, you come to realize that problems with phones and computers don't always mean something is technically at fault with the equipment, it can often be what is commonly referred to as "User Error". All of us have been guilty of this at some time or another whether it's due to misinformation, a lack of training or just not paying attention. I'm sure some...

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OneNote is a digital notebook for creating and storing all your notes, links, webpages, sketches and media—all in one place! The product has been around since 2003 and there are a few exciting new features in the 2013 edition. Information in Microsoft OneNote is saved in Pages, which are organized into Sections within Notebooks. OneNote's interface is an electronic version of a binder that is organized by colored tabs,...

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We love to hear back from our customers after a job has been completed! It's a great way to maintain contact and receive some feedback so we can continue to provide the highest level of service possible. Recently, we assisted a customer with a cabling and IP Office phone system installation. The job went really well, mostly due to our Head IP Office Engineer, Mark Baugher. In...

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Bonnie from Richmond, VA asks: I do a lot of business online and worry about entering my credit card number and other pieces of sensitive information. How do I prevent identity theft and the misuse of my credit card number? It's important to protect your personal and financial information at all times, but all of us want the freedom to purchase goods and services online. Here are...

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To celebrate the holiday season, Teltek treated all team members and their guests to dinner and a show at Medieval Times located at the Arundel Mills Mall in Hanover, MD. From beginning to end, it was an unforgettable experience! Upon entering the castle, we were presented with paper crowns to wear and enjoyed a few drinks in the Hall of Arms before moving into the auditorium, I had...

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